Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
 ·Verizon FIOS
 ·Cox VOIP
·ViaTalk
·RoadRunner Cable
 ·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
1 edit | reply to supertech315
Re: What a shame
The problem is different departments handle different things. You got one group that "build" the account, then you have a different one provisioning whatever, and then billing. And even in HSI, the DSL guys are different that the FiOS guys. The problem isn't the "people' it's the overly divided up computer system and the people can't seem to get around these technical issues. It gets "escalated" every month after a long run around and after explaining what is going on every month they swear every month it's fixed but it never is.
The technical aspect of the service itself are fine. Speeds are good, latency is good. It's just billing because of the problems with how the account was initially set up. And those initial mistakes apparently can't be undone and according to one frank agent can only been easily fixed by canceling all services at the address and "rebuilding" the account which would take a week or more (to fully cancel and get those cancellation work orders cleared out). |
