dsldude08
Premium
join:2008-01-03
La Crosse, WI | Latency
What kind of ping times are you getting? What speed are you supposed to have? What are your actual speed results?
Thank you. |
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casmith
join:2006-12-27
Salem, AR
clubs:
 ·CenturyTel Inc.
| Well, there is a problem with one of the ISP's devices in Mountain Home which has been ongoing for about 1 month...
As I said the issue is intermittent but when doing streaming gameplay or remote working this is a problem with 300+ms pings.
A DSL line should generally have ping times of under 100ms to a MAX of 150ms.
That issue and their tech department where they don't even know what latency is, is irritating.  |
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dsldude08
Premium
join:2008-01-03
La Crosse, WI
·CenturyTel Inc.
| Ok, well according to your test results, there is obviously an issue going on in Mountain Home. What have they told you about this when a tech was sent out? Do you know if anyone has contacted our Network Support Center to see what they show on their end versus yours?
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"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln |
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casmith
join:2006-12-27
Salem, AR
clubs:
·CenturyTel Inc.
edit:
July 31st, @12:26AM
| Ya I called support 3x tonite as I'm basically fed up waiting on them to notice the issue after there was a line cut causing an outage about 2-3wks ago, but this seems to be system problem with their equipment in Mt. Home. Waiting on a call back from Tech Support from Team Leader asked to have the call escalated for complex issue. The other 3 people didn't even know what latency is :/ Scripted Tech Support is sometimes a problem.
Also, a tech is supposed to be comming out to do a line check tomorrow, but I don't believe that is the problem as Mt. Home is a problem when comming from DSLReport to ME, and they get same type of high latency at the same location as I do. |
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