n9yty
join:2006-05-10
61115-1270
| reply to n9yty
Re: Comcast Service bites! Horrid packet loss, they don't care.
Service tech arrived only 30 minutes after the end of the the scheduled window. {sigh}
Wouldn't listen to a thing I was trying to tell him, took forever looking at this level and that level and ignoring anything I tried to share, and then, in the dark (because it was 9:30 at night at this point) decides to run a new drop from the box to the house.
Slight mistake, he grabbed the wrong cable (not burial) but when he realized it (after it was run) he said he'd issue a work order to have them drop a new burial run when they came to do the burial. Maybe he didn't have any on the truck, not sure, don't want to be too critical, he was really trying to help here.
Didn't come back inside to check signals/performance at the modem (or even at the ground block outside), and left after 10PM. Well, guess what... No change. 
He hooked his test rig up at the box and let it run for a while (he said 50000 pings, must have been rather short interval!) and said it logged no data errors, no packet loss, no anything. I asked what he was pinging, the local head-end, their local network endpoint or what, and he gave me a blank look and said he didn't know but it was a good question. Egads.
So, back to doing pings to the CM GW IP and seeing it go great for a while then just drop a ton of packets in a row and the ping time before they stopped at around 9ms, then after the break the time is around 3500ms and over 300 packets (at 0.01s interval) gets back down gradually to around 9ms again.
So, new cable did nothing for me, wonder what's next.... |
