jerkyspace
join:2008-07-03
Alameda, CA
 ·DSL EXTREME
| reply to dslx_gm
Re: AT&T Removed Bridge Tap
Still not contacting me directly but I could not let that response pass:
Yes...the telco did fix a problem they had created in the long ago past (a bridge tap that appears to go nowhere). And I am thankful to them for finally getting me back working. The time it took to fix and hurdles involved are unacceptable. There are still many unanswered questions and a huge lack of apologies from DSLX. Not to mention a complete void of anyone saying I will be credited for the time period I was unable to use my connection. They always leave you that fight and play like the tech department and billing have nothing to do with each other. The more they break up their departments...the less responsible they have to be to the customer. Yet another chance to close this matter with some honor....missed again.
But, the "scheduling conflict" was created by DSLX in one part because they did not pass on the information for my building management to the telco that I very specifically gave them with the explanation of where I lived and what might be involved. When the Telco "wire" tech showed up (very nice and experienced guy) he had no way to access the main telco panel for my building because that call never happened. Also the "data" tech from the telco never showed at the appointment time (that's not a conflict...that's blatantly unprofessional). We spent two hours trying to get access to the main panel and checked what other parts of my space we did have access to...and then sat around waiting for the data guy.
I spent almost an hour on the phone...mostly on hold with DSLX in attempts to find the missing "data" tech. More rudeness and no apologies/no answers from DSLX...In the end he did not show for 2+ hours beyond the scheduled time and never called me nor had DSLX/telco call to let us know what was up. Even the "wire" telco tech had trouble tracking down any information.
In the meantime the "wire" tech cleaned up the bridge tap mess...no idea when that was installed or why. It was a good thing it was in my space...otherwise we would have been forced to reschedule if we needed access to the main telco panel. Either way it certainly was not my modem nor wiring from the computer to the wall. This one is on the telco (surprise) and it wasn't part of my original installation as far as I remember.
I find it strange that I did not hear any response from the GM until they could say "we" fixed your problem and try to end this bad publicity nightmare. I feel like I got dropped as I posted more very true horror stories about the process.
I also found out from the telco that my line is at around 48% capacity. The 70%+ reading you have is incorrect and speaks again to lack of precise tools to check these things (just the reason why the first 3-6mb failed). I made them double check this...they had 70% before the bridge tap removal and 48% after. Maybe you ran tests on my line again when I was doing tests as well. I have been pushing my line all weekend to make sure it is fine. Maybe you need to check with the telco as to why there are two very different readings.
I called DSLX back that day and got a tech supervisor. I let him know that this looks to have fixed things and that it looks like I can get something in the 3mb-6mb range after all. This is the same reading I knew from Sonic days into DSLX being unable to get working as part of their promise when I signed up with them. No apologies aside with posts here instead of contacting me...why isn't anyone looking into making this happen? Your tech told me to wait a few weeks...what for? I have been waiting for more bandwidth since I made the mistake of switching over to DSLX. And I suppose I will have to pick up the phone and start a whole new fight to get any credits on my account for the downtime or information about my unused line capacity?
I suggest more people post their stories. Companies should not be allowed to act like this anymore. They won't be able to if we post what they do for all to see. |
