Krileon
@windstream.net
| [Troubleshooting] Tower upgrade or bad hardware or just a flook?
Today my connection has been dropping to the nationwide 1X.
I'm not sure why it is doing this, but worked fine yesterday.
When I restart the modem. I get EVDO in a short burst at -69dB (like I always get) then it kicks back to 1X.
It's getting really aggravating, but now If I restart it. I get a burst of RevA for about 10 minutes then it drops back to EVDO at -69dB then falls back down to 1X.
It's very strange, but could this mean my tower is being upgraded or whatever they need to upgrade to provide RevA in my area?
I don't live in a major major city, but it's fairly large populated area so I could see RevA potential.
or could this just be because of a faulty modem as a storm went down yesterday and lightning struck near my house.
I'm not sure what to think. It is a weekend and makes me wonder why in the world they'd be doing this on a weekend, but I haven't a clue. I just know it's getting really annoying and would like to use my internet for more then just VERY light browsing (images just pretty much makes the site not load on 1X).
or maybe it's just some weird situation and will clear up tomorrow...
Any advice? |
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Krileon
@windstream.net | Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl
Ok it can't be a hardware issue as my connection has now fully restored at 2am.
Guessing they was messing with my tower or the network, but on a weekend? Odd.... |
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Krileon
@windstream.net
| reply to Krileon
So I call up tech support.
They check to see if anything is wrong on their end. Nope.
Ok. He continues to check for any other possible problems. Nope.
The situation is my modem will connect at my normal -69Db EVDO speed then suddenly kick me off to 1X. It has been doing this sense Saturday. (worked fine for the previous 3+ months)
So he finally tells me I need to take it in and have it tested. NP! I get there.. THEY HAVE NO MEANS OF TESTING IT! W-T-F so they can sell it, but don't have anyway to support it. I'm also not driving 30mins-1hr to the next freaken corporate alltel store.
So lets line it out:
1) I have a problem
2) Said problem requires hardware test
3) Alltel store can't perform hardware test
4) Thus can't get a replacement
5) Am screwed
Wonderful... This service blows. The store sucks too. They remodeled and the really awesome nice guy who sold it to me isn't there.. fking totally lame as hell. I blame Verizon.. they brought their shiftiness to alltel. |
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MarthaG
join:2007-10-28
Kimbolton, OH
 ·Alltel Axess
| I don't know if this will help but I have had what happened to you before happen to me. When I see it going to rA then DO and 1X and seems to be slower then normal I do a safe disconnect and reboot my computer and put it back and it fixed it for me. It could be a coincidence but I thought I should mention it. |
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Krileon
@windstream.net
| reply to Krileon
Seams to be working fine right now.
After I got home angerly I called tech support again and I'm under warranty still. So he put a note on my account to replace my modem if I take it back in.
So if it acts up again. I'm just gonna go grab a new modem. |
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hdman
Flt Rider
Premium
join:2003-11-25
Appleton, WI
·Alltel Axess
| reply to Krileon
The best way to determine if the problem is yours, the local tower, or something else is the put the card in a laptop and drive closer to the tower. If your signal picks up and stays good, you are having terrestrial interference most likely. I would then suggest a booster amp and external antenna.
If it does not resolve the issue, then I would drive to ANOTHER tower and see what happens. If it gets better, and stays connected, you have a local tower issue and most likely none of the people you talk to even know about it, but the service group certainly does.
If you still have an issue, then swap out the data card.
Either way, the store and most people in customer service have NO idea about the current tower status or have anyway to test ANYTHING. EVDO is a great thing, but it still sold by the same kids who sell cell phones for a living so always keep that in perspective. Most of them have no idea what EVDO is.
HDMan
--
The proper way to break in a Harley: Grab a fist full of throttle, and ride it like you stole it!!! |
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Krileon
@windstream.net | reply to Krileon
How do I make a custom PRL? I need to remove all these extra towers around me.. I keep trying to connect to verizon towers that still won't authenticate me.
All this happened after the verizon + alltel merger announcement. |
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Krileon
@windstream.net | reply to Krileon
Ok I got a new modem and the problem is still present. I don't know what's left to do.
This really sucks.. |
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Krileon
@windstream.net
| reply to Krileon
I still can't get it working right.. I don't know what to do.
I've tried multiple PRLs and everything. I can't stop it from dropping to 1X no matter what I do.
Sometimes it'll stay on EVDO for a good hour then back to 1X again. I'm about to just cancel this damn service and issue a charge back for this months payment.
I'm so sick of this god damn internet shit. Hughesnet screwed about with my service and now Alltel. I'm getting so tired of all this.
Everything worked perfectly fine before the alltel and verizon merger. Now my service is freaken garbage. I dare say I had faster speeds WITH the proxy compared to them removing it.
I've tried every setting in my modems properties and nothing seams to work.
It just drops to 1X for no dang reason and it's getting very very old. How the hell do you go from -69dB to 60% 1X? That doesn't make sense!!!!
I've got an antenna. I've replaced my modem. I've replaced the cables. I've replaced the connectors. NOTHING works.
WTH am I doing wrong? Why is this happening? Any professionals out there got a diagnosis to give? Why would I suddenly get kicked to 1X after connecting to the tower?
Their tech support isn't of any help either.. they just feed me the same crap that there's nothing wrong. |
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Max Signal
Premium
join:2008-03-07
Buffalo, NY |  Antenna might not be enough to lock in Solid EVDO signal if it is coming off another tower. What RSSI reading are you getting when you do get EVDO?
--
www.MaximumSignal.Net |
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Krileon
@windstream.net
| reply to Krileon
My EVDO signal is perfect: -69dB.
Here's and update on my problem:
Reading around the net has lead me to believe that even though I have a perfect EVDO signal. The 1x signal gets a little stronger then the EVDO signal at times and will jump to the stronger signal connection regardless of its speed. This is really annoying and seeing how i have a UM150 there's no way to lock it. Anyone know of a hack that can force it to lock anyway?
I'm looking at the "Field Test" and the last known error reads:
EVDO Call origination - Access Failure
What does this mean? I'm guessing my modem is trying to connect to verizons EVDO tower, which is RevA ready nearby. Problem is the verizon towers won't authenticate me.. and kicks me to 1x when I try their PRL.
Latest new error:
EVDO Connection Deny - Server Busy
WTF?? |
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Krileon
@windstream.net
| reply to Krileon
Soon as I disconnect my connection goes back to perfect EVDO. Then I connect and 5 minutes later it kicks me to 1X with the error:
EVDO Call origination - Access Failure
I wish I knew what all this meant. This whole situation is VERY frustrating. I'm trying to design a website and I don't have a local host to run it on. So I need to be able to upload and refresh at fast rates. This is very very aggravating.
I'm going to call them again today if it continues. If it's not fixed then I'll be issuing a back charge for this month. I'm not paying for this garbage.
If it's congestion then they need to fix it. I'm not paying 60 a month so some punk ass kid can download 10 torrents a god damn day. This is why I hate the freaken summer time. These stupid kids always jacking the freaken bandwidth. I do some downloading, but it's once a week. If only people could control their downloading behavior.. we'd all be better off.
I can't figure out what it is. I've tried everything on my end except flat out replacing my antenna and I can't afford that, but I don't even think that's it. |
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Max Signal
Premium
join:2008-03-07
Buffalo, NY | Sure sounds like a tower or network issue to me
--
www.MaximumSignal.Net |
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Krileon
@windstream.net
| said by Max Signal  :Sure sounds like a tower or network issue to me What do I do then? They won't give me a straight forward answer or they tell me nothing is wrong on their end.
It continues to do this all day and it's very frustrating. I'm not sure what to do. |
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Max Signal
Premium
join:2008-03-07
Buffalo, NY | Insist on filling out a trouble ticket. Then they will have to send out engineers to check it out
--
www.MaximumSignal.Net |
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Krileon
@windstream.net
| said by Max Signal :Insist on filling out a trouble ticket. Then they will have to send out engineers to check it out Ok, thank you. |
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chewd
| What area do you live in i am having the same issues that you are having and have a ticket out. What the tech told me is that they are testing rev-a and that might be what is messing it up. I went from 1200 down to about 250 (in EVDO). |
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Krileon
@windstream.net | Brookline, MO
I connect to a Springfield tower 1/2 mile away though.
I thought that was a possibility. |
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MarthaG
join:2007-10-28
Kimbolton, OH
·Alltel Axess
| I have been having trouble connecting and when I do it often goes to 1X. Sometimes it works but sometimes it doesn't. They put a trouble ticket out a few days ago and it still hasn't returned to DO except now and then. I was hoping they would have it fixed after this length of time. Is anyone else having problems? |
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Krileon
@windstream.net
| reply to Krileon
Yep I'm still having my same problems as described here by my other posts.
I've literally tried everything on my end. Even using a separate computer with a fresh install of windows.
The best connection results I can seam to get is to flat out connect using the dial-up connection created in my connect to list. This skips using the Axcess program, but I seam to be able to maintain DO much better when I do it this way.
I'm guessing it's changes to the network, but I haven't a clue. I get 2 errors (1 or the other) when I get kicked off EVDO though.
They're:
EVDO release - BS releases call with no reason given
or
EVDO Call origination - Access Failure
If it messed up again I'll be calling data support to have someone come to check out my tower.
I'm not sure what's doing it, but it's making my internet pretty crappy and forcing me to use a back-up connection. I'm not paying 60 a month for dial-up. No thanks. |
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