Verizon wireless business paradigm

pete7973

join:2008-07-19
Florence, AZ

Verizon wireless business paradigm

You may be surprised to know, what I have come to find out the hard way. I recently moved from the Phoenix Metro area to Florence AZ. a remote area, to Phoenix. I had chosen Verizon for the past five years for my cell phone and wireless INTERNET connection. They both worked fine in the Phoenix down town area. Prior to my moving into my new home, I had always paid my full Verizon bill early, each month. Subsequent to my move, I found out, that inside my home, my wireless connection would not work at all, and my phone would ring inside the house, but any call lasting more than a few seconds would drop. I called Verizon, explained my situation and their first response was that if you read the fine print on your contract, Verizon doesn't guarantee service, INSIDE YOUR HOME! That's correct, they said thick walls, metal windows(?), etc. precluded them from guaranteeing service inside of a home. I asked to be released from my wireless contract, without penalty, as I could not work outside in 100+ deg. weather, but they said they would have to open up a trouble ticket to investigate the problem. Since transmitted power is FCC regulated, and the sensitivity of the wireless card was fixed(by cost considerations) by the designers, I didn't know what they could do, short of building a tower nearer or placing a node inside my home, but I agreed to wait the five days. 10 days later not a peep, while they collected revinue from me for 2 devices that no longer worked as advertised.(excluding the "no guarantee anything works inside the home". I made 4 subsequent calls each one wanted to open another trouble ticket, all the while I could not get online or use my phone unless I went outside and found a location that, for a given atmospheric condition allowed a short working call. No call would sustain a connection for 10 mins. I went from a "good" customer who paid in full early each month, for good service, to someone they didn't even want to talk to. EXCUSES, and no consideration of my plight, was their answer to my problem. I have to pay $160.00 early termination fee for my wireless card, as it doesn't work at all. I can guarantee you that if you go to Verizon with a problem they can't easily fix, they are no longer the "your problem is our problem" company. My answer to them is my family has 10 separate wireless phones and 4 wireless cards, and as each lease expires we are all going to another company that hopefully has a business paradigm, that includes some integrity, not just meaningless rhetoric. For the $160.00 they collected from me for their inability to admit they don't cover everywhere, will cost them 14 accounts and all the correct, but bad advertising I can put online. BEWARE OF THE COMPANY WHO EMPHASIS'S SERVICE, WHEN THAT IS THE WEAK LINK IN THEIR COMPANY!

permalink · 2008-07-19 18:35:17 · Print ·


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