woodstocker
Premium
join:2002-12-12
Woodstock Valley, CT | reply to BearDenBob
Re: [Speed Issues] [HSI] High Ping Times/Latency in Trumbull CT
I'm in woodstock in the northeast corner of CT and it's been the same here since this afternoon.... no help from "support" |
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BearDenBob
join:2001-12-24
Trumbull, CT
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Pings nearly 500ms |
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BearDenBob
join:2001-12-24
Trumbull, CT
| Transcript of online support session:
A representative will be with you shortly.
You have been connected to TTD Eyel .
TTD Eyel : Thank you for contacting Charter High Speed Internet Support. My name is Eyel. How may I help you today?
Me: Experiencing VERY high Ping Latency times in Trumbull CT. >400ms - for past 8 hours
Me: Entire area is affected - have spoken with and verified with several customers
TTD Eyel : I apologize for any inconvenience this has caused. There is currently a cable network related concern affecting your area. Currently, we do not have an estimated time of repair, however our technicians are working to resolve the issue as quickly as possible. We appreciate your patience while we work to resolve this concern.
Me: Ok - where is this known network status issue posted on the website?
TTD Eyel : Ia pologize but it's not posted at the website.
Me: It should be. Do you have a process for getting it posted?
TTD Eyel : Start 7/18/2008 10:23:18 AM Status Work in Progress
Age 10 Hrs. Priority Priority 2
Severity Urgent
TTD Eyel : I apologize but we can't post it at the website.
TTD Eyel : We only access the outage board here in our end.
Me: Ok thank you for the information.
TTD Eyel : You're welcome. Thank you for understanding.
TTD Eyel : Thank you for choosing Charter Communications. Answers to frequently asked questions and self-help options can be found by looking in the "Customer Help" menu at www.charter.com. If you have further questions, please chat back with us again. Our chat support is available from 7:00 AM through 1:30 AM central time, 365 days a year. Have a great day!
If you require further assistance, go to www.charter.com/contact
Your session has ended. You may now close this window. |
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