Archos
join:2007-11-14
| reply to baturkin
Re: WOW....
What are the readings from your cable modem?
I had similar problems. After a series of calls to tech support, an in home "tech" who just ran a speed test and said it was fine, and finally a great line tech who was also a gamer and knew exactly where to look for the problem; the problem was finally fixed.
The last guy logged into my modem and checked the numbers there and said my line noise was too high and my upstream was too weak. The initial installer put some sort of gadget that comes into my box on the side of my house that was meant for basic cable subscribers only. He put the right size on and everything has been pretty good since.
I'm not an expert by any means, however what you have sounds very close to what I had. You may want to check the modem signals. |
|
usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
 ·VOIPo
 ·WOW Internet and C..
·Broadvox Direct
| FWIW here are mine:
|
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Clocker1000
join:2001-05-24
Sterling Heights, MI
| I have the Arris Modem because I have WOW phone. Here are the signal levels I have....
Downstream
Freq/Power: 627.000 MHz -4 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256
Upstream
Freq/Power: 37.500 MHz 53 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16 |
|
WOWer
@wideopenwest.com | Clocker, your upstream is barely within the allowed limit. It should ideally be under 52, and 55 is the limit. You might want to check that out. |
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Clocker1000
join:2001-05-24
Sterling Heights, MI
edit:
July 21st, @07:45PM
| said by WOWer :
Clocker, your upstream is barely within the allowed limit. It should ideally be under 52, and 55 is the limit. You might want to check that out.
Don't seem to have any performance problems but I do have an amp near by where the modem split is so maybe I try connecting the branch that goes to the cable modem to the amp just to see what happens... Or... would that only make the "problem" worse???
Downstream
Freq/Power: 627.000 MHz -5 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256
Upstream
Freq/Power: 37.500 MHz 55 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
Speed Test #54649551 by dslreports.com
Run: 2008-07-21 19:41:21 EST
Download: 6430 (Kbps)
Upload: 659 (Kbps)
In kilobytes per second: 784.9 down 80.4 up
Tested by server: 14 java
User: 397420 @ dslreports.com
User's DNS: wideopenwest.com
Compared to the average of 124 tests from wideopenwest.com:
* download is 88% better, upload is 39% better |
|
Clocker1000
join:2001-05-24
Sterling Heights, MI
| I guess it made it worse? Maybe I need to ADD a splitter?
Here are my signals with the modem connected to the 1x4 splitter/amp (made by Scientific Atlanta).
Downstream
Freq/Power: 627.000 MHz 3 dBmV
Signal to Noise Ratio: 34 dB
Modulation: QAM256
Upstream
Freq/Power: 37.500 MHz 58 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16 |
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