pitroad01
join:2006-07-10
Raleigh, NC
 ·Time Warner VOIP
 ·RoadRunner Cable
| dress code
On a recent visit to my sister-in-laws home in eastern NC, she had just purchased a new HD TV and was having Charter come out to swap out the cable box. She had complained about the lack of service they received from charter and I was surprised as I expected all cable companies provided about the same level of customer service. I have always been happy with Time-Warner in central NC. Anyway she was out when the 'Service Technician' arrived ..... what a joke .... I'm a male and was reluctant to let this guy in the house. Pants below his butt, he spoke in a way that made it very hard to understand him. His ability was that of a person trained to plug and play only. What a representative for a company to send ! After waiting 30 minutes for a signal he finally realized that the box must be called in to the office. What a joke, he wanted to borrow my cell phone to call his office. He called and after 30 minutes someone finally helped him out. Wow ..... I have had my issues with TW but almost feel blessed to live where I do now. |
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Snavvie
join:2006-09-28
Louisville, KY | Dress Code
Most likely a 3rd party contractor. |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County
 ·Speakeasy
| reply to pitroad01
Re: dress code
Every area is different - even within the same company. While the TW guys i have seen and know (my BIL is a TW installer) - I won't let TW in my house anymore as in this areas the service is pretty bad from my direct 2-3 year experience with them.
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Brian
Free health care is 100% a misnomer - it is not free and never will be free. |
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BK3
join:2001-04-10
Geneva, IL
·AT&T Yahoo
| reply to pitroad01
At one time, I had Comcast HSI. When the person came to install it, he was properly dressed, professional in his behavior, knowledgeable about what needed to be done and helpful. He was also a 3rd party contractor. I guess it is just the luck of the draw when it comes to installer / techs. Sometimes you hit the jackpot, sometimes the jackpot hits you.
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Atomic batteries to power - Turbines to speed - ready to move out. |
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gimme5
join:2002-12-23
Kissimmee, FL | reply to pitroad01
All the installers/techs I've dealt with have been appropriately dressed, whether they worked for DirecTV,Comcast, or Bright House Networks. Technical knowledge is another story (esp. Bright House techs). |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to BK3
said by BK3  :At one time, I had Comcast HSI. When the person came to install it, he was properly dressed, professional in his behavior, knowledgeable about what needed to be done and helpful. He was also a 3rd party contractor. I guess it is just the luck of the draw when it comes to installer / techs. Sometimes you hit the jackpot, sometimes the jackpot hits you. Sometimes you get nothing but splitter techs.
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to pitroad01
said by pitroad01 :Pants below his butt, he spoke in a way that made it very hard to understand him. Must have been a highschool aged kid. what up with these? he isn't a plumber[pull your pants up dude]
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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ykronic
Premium
join:2006-01-31
Canada
| said by dvd536 :said by pitroad01 :Pants below his butt, he spoke in a way that made it very hard to understand him. Must have been a highschool aged kid. what up with these? he isn't a plumber[pull your pants up dude] my father's been a plumber for 27 years and he's never had a crack.
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Passive Aggressive Predator Posing As A Potted Plant |
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gateguy
Premium
join:2001-02-12
Reisterstown, MD | Hows does he take a crap then?
j/k |
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ElJay
join:2004-03-17
South Portland, ME
·Great Works Internet
| reply to pitroad01
Luckily I have very little interaction with the cable company, but when I do I get the standard unpleasant experience that everybody is accustomed to (to put it nicely).
My main problem with the technicians is when they promise they'll be there within a three hour block but instead arrive outside of that three hour block. Then they set up another three hour block and arrive outside of that one as well. I live in the real world so a few minutes plus or minus is fine, but a three hour block plus or minus a half hour is a four hour block. |
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freebird
join:2008-01-15
Van Nuys, CA
| reply to pitroad01
Yea, I would have probably reacted the same way. When I used to have Dish Network, and they came out to my place, he had a polo shirt that had the company logo on it. I see a lot of TW technicians driving around my work, and they always have white dress collared shirts on. Maybe it is just your area? I live/work in Southern California.  |
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wth
Premium
join:2002-02-20
Iowa City, IA
·Mediacom
edit:
July 17th, @12:55PM
| reply to pitroad01
said by pitroad01 :What a joke, he wanted to borrow my cell phone to call his office. Just about the time you think you have seen/read it all (borrow your cellphone) Like this guy drives back to the office after each call?.....In this day & age?
ADDED: Couldn't carry the company phone since he probably didn't wear a belt.....and had nothing to "clip it onto" |
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freebird
join:2008-01-15
Van Nuys, CA | Haha! Too funny, your all traumatized now from cable guys. LOL! |
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Overtkill
join:2005-09-21
Magna, UT
| reply to pitroad01
People representing companies should expect to at least be presentable.
I would have told him to pull up his pants, comb his hair, and then made sure I got his name to bitch about it to your cable provider. They don't like this kind of thing. If it was third party, the organization who sent this guy would be in danger of losing their contract. |
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