rhard49
join:2001-04-12
Merrick, NY
| Phone # for Getting PTR Record Set Anyone with Static ip's have a number for someone who may know which group at verizon is responsible for this. I wasted about 90 minutes and 5 or six phone calls today getting transfered all over the place and I'm beginning to believe no one at verizon has a clue. I successfully did this for my own service 15 months ago and fios support just connected me to another group that made the changes. Now no one understands what I'm talking about when you call support.I tried the direct support section and they told me to call the FIOS support line number.
The quality of support has become as useless as Optimum online | |
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ProFiOSDude
Premium
join:2005-05-27
Chesapeake, VA | PM Kieranmullen. He had the same issue (I think). Is it about changing the name that shows in ARIN from your home address to a generic reply like "Verizon Customer"?
PFD | |
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 | JonHB
join:2007-09-18
Huntington Beach, CA
| Re: Phone # for Getting PTR Record Set said by ProFiOSDude  :PM Kieranmullen. He had the same issue (I think). Is it about changing the name that shows in ARIN from your home address to a generic reply like "Verizon Customer"? PFD It's about having reverse DNS functioning for your IP addresses. Very important when running your own mail server. | |
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JonHB
join:2007-09-18
Huntington Beach, CA | Send an e-mail from your VZ account to MMVBTS@Verizon.com .
Specify the IP address and the host name and they will set it up - usually in 24 hours. They will then send you a confirmation e-mail. | |
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rhard49
join:2001-04-12
Merrick, NY
1 edit | For anyone who needs to set a Reverse DNS or PTR record
888-649-9500 or the Solution center the key acronym is
VEPS- Verizon enhanced product support | |
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| JonHB
join:2007-09-18
Huntington Beach, CA | Re: Phone # for Getting PTR Record Set When I called, they asked me to e-mail it to the address I listed. Did they do yours over the phone? | |
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Capt_video
join:2001-12-28
Grapevine, TX
 ·Verizon FIOS
| Call 888-427-1405 and use the following for the menu choices. 1,1,3,2 If you listen to what the choices are it doesn't make a lot of sense but this is the place. They will ask you to email the IP and domain you need the record to point to and then you will get an email when it is set up. I just did another domain yesterday and it took about six hours before the record was input and available for lookup. | |
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| rhard49
join:2001-04-12
Merrick, NY
1 edit | Re: Phone # for Getting PTR Record Set The first time I had to set a site up 18 months ago it took 2 calls and it was done, this time no one seemed to know what I was talking about and I would get transfered and ultimately hung up on. Anyone ever notice when you are transfered to another extension in verizon if you do not get someone immediatly it dumps you back to the starting prompt after 5 minutes. Yesterday Luckily when I complained to vz direct support forum gustavo arranged to connect me with someone in that group and we were set in 20 minutes plus the time for it to propogate. This info should be a sticky. | |
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| rhard49
join:2001-04-12
Merrick, NY | Re: Phone # for Getting PTR Record Set We have 3 diffferent direct numbers anyone think they really have a clue? The question to ask is how do I get to
VEPS- Verizon enhanced product support | |
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| | ProFiOSDude
Premium
join:2005-05-27
Chesapeake, VA | Re: Phone # for Getting PTR Record Set 888-649-9500. There is an IVRU that you have to go through (of course!).
PFD | |
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