fatmanskinny
Premium
join:2004-01-04
Atlanta, GA
 ·Comcast Digital Vo..
 ·Comcast
 ·EarthLink
edit:
July 10th, @10:09PM
|  [Scam] Need some feedback on how to proceed
Quick summary: Someone (believed to either be a former employee or a current employee) is sending bogus e-mails to the customer service department to cancel an account that they supposedly are linked to in our sales system.
Then, once it is cancelled, they send an e-mail about a day or two later asking to re-enable the account and increase the dollar amount charged on the account (credit card fraud??).
I was able to get the source IP of where it is coming from - an AOL dialup account - along with a time stamp. The person is connecting to the net with an AOL dialup account but sending e-mails via Yahoo.
Being that we do not have an "abuse/fraud" department, how can I begin to have AOL investigate this? I am going to continue gathering my information to submit but being that I never had to handle a situation like this, I wonder if AOL even bother to keep track of which IP is assigned to X account and which phone number it is coming from?
Thank you.
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The only place where Success comes before Work is in the dictionary. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| Why not respond (not knowing the setup you have makes this harder to answer) that that account is closed so it cannot be re-opened and if they want an account they would need to re-apply and get approval like a new customer?
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL
·AT&T Midwest
| reply to fatmanskinny
..., how can I begin to have AOL investigate this? This is your problem, not AOL's problem. It is very unlikely that you can get AOL to do any investigation.
It is likely that, with the IP address, and a reasonably accurate time, AOL could determine which of their user acconts was involved. But they are unlikely to give you that information without a subpoena or other court order.
Even if you had that information, it might not help. You have to consider the possibility that the IP address is that of a hacked computer, and hacker might have hidden his real origin/identity.
I suggest you consider the suggestion from Doctor Olds  .
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AT&T dsl; Westell 327w modem/router; SuSE 10.1; firefox 2.0.0.14 |
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fatmanskinny
Premium
join:2004-01-04
Atlanta, GA
·Comcast Digital Vo..
·Comcast
·EarthLink
| I thought AOL might not get involved unless there was a court order. At this point, it's probably not worth going down that road as it would probably cost more money than it's worth.
This is another example of the systems currently in place being in much need of an overhaul. Thanks for your feedback.
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The only place where Success comes before Work is in the dictionary. |
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garys_2k
join:2004-05-07
Farmington, MI | reply to fatmanskinny
I have to agree with Dr. Olds -- fix your process and don't depend on a third party to help you fix what is really your mistake. Others may eventually figure this out, so just fix how you handle re-opening accounts and forget the ISP tracking. |
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