W8ASA
Tieng gi vay?
join:2000-07-31
Dayton, OH
clubs: 
 ·Vonage
·magicjack.com
 ·AT&T Midwest
| [TWC] Audio Problem In Centerville Ohio With Channel 19
For weeks now, there has been a problem with the audio on cable Channel 19. I think the audio is being overdriven, resulting in distortion. The problem is the same on all five televisions in my house, three of which have STBs. However, I have NOT been able to get through that infernal phone system to talk to a live person about the problem.
Can someone on here tell me what phone number I can use to actually talk to a technically savvy person about this?
If you don't want to make the number public, please send me an IM and I'll respect the privacy.
TIA
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Microwave and RF Components at www.ohiomicrowave.com |
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MacLeech
The one and only
Premium,MVM
join:2001-07-14
SoCal
| Looking it up in Google Maps, I got this:
4333 Display Ln
Dayton, OH 45429
(937) 294-6400
You may want to visit that office as it appears to be on the same lot as the headend. Usually they have display TVs in the lobby which may experience the same problem. If it does, show the support reps there and ask to speak to a Manager. |
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W8ASA
Tieng gi vay?
join:2000-07-31
Dayton, OH
clubs:
·Vonage
·magicjack.com
·AT&T Midwest
| reply to W8ASA
Thanks, but that is the exact number I called. The customer service people have moved, and are no longer at that location. I wanted to avoid having to drive to the new place, but I guess I'll have to. Of course, then I face a clerk who will have no idea what I'm even talking about. I was hoping for a phone number for a technician.
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Microwave and RF Components at www.ohiomicrowave.com |
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TransitMan
Premium,MVM
join:2000-09-05
Dayton, OH
clubs:
 ·RoadRunner Cable
·Time Warner VOIP
·Earthlink TrueVoice
·Earthlink Cable Mo..
·AT&T Midwest
| said by W8ASA  :Thanks, but that is the exact number I called. While the CS staff moved to the Dayton Mall earlier this year  , the number you are calling is correct.
If you want to try a different number, 1-800-425-2225 or the Action Line at 1-866-408-2225.
I do not have the number for tech support, but I do understand your issues with Ch. 19 on the sound.
Here at my house, a couple of channels higher up as well as one lower than Ch. 19 have the same issue.
I just turn the volume down to where it is tolerable.
Sorry I couldn't help further.
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PROUD TO BE THE DIRECTOR OF THE CRUNCHENSTEIN ASSOCIATION AND THE HOST OF CRUNCHENSTEIN #2 |
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