DJBuzz24
join:2008-07-01
Fort Smith, AR
 ·Suddenlink
| So long, SuddenLink!
This is you.... | | 
This is your competition. | |
Let's see how quick SuddenSh*t's Customer Service is at taking cancellations 
But in all seriousness, Yay for me. |
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DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| Initiated call @ 11:56, navigated thru phone queue...
Maurene picked up my call. My account was cancelled, credited $22, and my final bill is in the mail (so it's all in writing).
Was off the phone by 12:04.
Guess that answers my question. You can call in, demand a credit, and cancel your account in *less than 8 minutes*
Now THAT'S customer service! |
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madmax2000
Premium
join:2007-04-25
Lookout, KY | reply to DJBuzz24
have you tryed getting your services repaired? |
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DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| Yea, since May.
»Review of Suddenlink by DJBuzz24
They're simply oversold. I have a friend that works for their upstream provider...while I was looking into see what kind of deal *I* could get for DS1's (evil plans and all), I asked about how many SL had in my area and not only got quite a shock, but also confirmed what another SL field tech had mentioned.
Besides, the 1Mb you're seeing above is because I left the cable connection idle for about an hour while goofing around with the new DSL. Typical connection speeds were 256k with 1Mb bursts limited to 3 minutes each. Some shady, crazy stuff they're trying.
DSL's been flying like a champ. Should have done this a good 2 months ago! |
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Zane2112
@cebridge.net
| reply to DJBuzz24
Sure wish I had another provider to go with, i'd ditch Sl in a New York minute! This is the garbage i've been dealing with for just over a year..
Countless minutes burned up on my phone with tech support. Dozens of modem resets. I'm a gamer, and I cant play anything online anymore. Last night, just for sh!ts and giggles, I jumped into a server, and was pinging around 180 or so. After about 2 minutes in game, I started to lag horribly. I checked my ping agin, and it had jumped to around 800. Checked again about 3 seconds later, and it dropped down to 450 or so. Checked again 3 seconds later and WOW!!! It spiked all the way over 13,000ms !!! never in my life had I seen such a high ping. It stayed up over 10,000, for about the next 5 minutes, before dropping back down to about 600ms. It just went up and down. I gave up after about 10 minutes. I've talked to a couple different Comcast techs, when I see them out and about. I asked them when Comcast is going to pull a hostile takeover from SL. They laughed, and said they've heard LOTS of horror stories from SL customers. One of the Comcast techs i talked to told me, that he has to use SL for internet, and his service is terrible as well. I feel bad for all SL users, especially the ones (like me and the Comcast tech) that have no other alternative. I would be better off, tying packets to a pigeons' legs and tossing it out my window to deliver. |
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DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| Zane,
You should hook up with Pete Abel. He can help you, as long as the people below him are willing to help. They're not against micromanaging customers, so you may get some special treatment in order to get it fixed. I'm sure you're going to have to go this route, as 99.9% of their tech support is outsourced, so if there's not a script or hint page with specific information regarding your types of issues, they'll simply continue to troubleshoot common problems. Obviously you don't fall into that category.
You can find Pete's contact info everywhere on this forum, so there's no need in me publishing his email address |
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nnaarrnn
join:2004-09-30
Nitro, WV | reply to Zane2112
those are the speeds you get when you're modem is disabled, and you're using other DNS servers. (open dns, etc..) |
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Millerfan30
Premium
join:2007-06-21
Bastrop, LA
·Suddenlink
| reply to DJBuzz24
Can't blame you; Buzz. I live in La. I had trouble with Cox. But when Suddenlink took over, my speeds were so much better. Even my 2 laptops I have on wireless run at very good speeds. I just think it's kind of crappy that you have to pay extra when you don't have cable with them. But $5.00 more a month isn't bad. Especially when I get the speeds I get. Hope you get things worked out soon.  |
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DJBuzz24
join:2008-07-01
Fort Smith, AR | Thanks Miller. As my post above outlines, I got my issues sorted by ditching SL and moving to SinTel. |
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mikeohara
join:2003-04-23
White Oak, TX
| reply to DJBuzz24
I will be leaving Suddenlink later this week to go back to AT&T. I've had a slew of problems and more than likely I've been classified as an "excessive" user, which gets me 256k internet for all of eternity.
Good thing that I'm moving in a year or two to the Dallas area, where FTTH will be available and I don't have to worry about shit slow service from SL. |
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