Sam Cyrus
@suddenlink.net
| Suddenlink Telephone
Verizon has raised their rates again on my Freedom Essentials plan and I am considering Suddenlink telephone service. I received a brochure in the mail today offering phone for an additional $30 per month. I live in St. Albans, WV and am wondering if users of the phone service are satisfied. The rate seems too good to be true. I currently have internet and digital tv service from Suddenlink and am pleased with the value received for my money. Any information you could provide would be appreciated. Thanks! |
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shelby10763
join:2005-03-12
Greenville, NC | In my opinion, bundling all of your services with 1 company is a bad idea.
IF there's any outage you no services and you can't even call to tell them. |
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DJBuzz24
join:2008-07-01
Fort Smith, AR
 ·Suddenlink
edit:
July 9th, @11:31AM
| I'll second that and add that giving your money to SuddenLink in general is a bad idea. Make sure you read their User Agreements and Terms of Service before you do ANYTHING.
I'll also add, if it sounds too good to be true, it most certainly is. SuddenLink's ads, flyers, and constantly rolling work trucks are what switched me over. The price was right, and I knew there were always techs in the area if I had issues (and trust me, I have).
It was *all* too good to be true. In my experience, the installers are installing cable modems, yet neither of my local installers even owned a computer until this year. None of them know even the basics of IP networking, and instead are actual *cable* techs. Anything outside of signal and noise ratios are out of their realm.
If you want phone or network service, go with a phone company. If you want constant problems with a top notch, misinformed/uninformed staff behind you, go with SuddenLink. I can't say enough about the quality of personalities I've dealt with, I just wish they knew more about what they were doing.
Again, purge your home of all things SuddenLink before it's too late! |
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f1rstclass
join:2005-05-04
Narrows, VA | reply to Sam Cyrus
I have the phone service and internet. I have been nothing (oddly enough) but pleased with the performance the phone does. Hope this helps |
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ReMarkable
join:2005-03-13
Beckley, WV | reply to Sam Cyrus
Had it since I moved here last month (Beckley WV) so far so good..price is not bad for the bundle |
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Sam Cyrus
@suddenlink.net | reply to Sam Cyrus
Thanks to all who have replied. I am continuing to evaluate my options. |
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rapidfire60
join:2007-11-26
Bossier City, LA | reply to Sam Cyrus
I have had no problems with the telephone. Can't tell it's not a telco line. |
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SCuervo
join:2001-07-02
Charleston, WV
| Every time the power goes out here (frequently) I see SL roll two trucks to this street. It happened again yesterday because of a little rain. The electricity shouldn't be going out (underground / street wiring) but SL also shouldn't need to be sending trucks constantly either. I can only guess its phone related otherwise I doubt they'd be responding so hastily. I think trying to save a few bucks going that route would be tenuous at best. |
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DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| I wouldn't count on that. We lost power a couple weeks ago to the entire city. We were out 2 full days. The first day SL's trucks were rolling all over town. The 2nd day they were sitting in a convenience store parking lot on the side of town that had restored power....
I jokingly asked the counter chick if they were leasing out space for a Field Office. She said she asked the guy if they were really busy because she was always seeing trucks around...
The guy says, "it's mostly advertisement. There's one guy that takes care of service calls while the other 2 of us just drive around town."
Granted, I'm a jaded bastage when it comes to this company, but even I thought that was a pretty smart tactic  Of course, it's all hearsay...the chick could have totally been making it up...standing 30ft from the guys. |
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mfoam99
join:2006-11-21
Parkersburg, WV | reply to Sam Cyrus
You might also want to look into other VOIP providers and decide if the suddenlink phone is still the best option. I admit that the reliability is not as good as a Verizon POTS line but the price is a whole lot cheaper |
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HBO
join:2007-10-09
New Bern, NC
| reply to Sam Cyrus
We've had suddenlink phone for quite some time. Had everything bundled but now have dishnetwork and dumped cable tv. It's been working pretty well so far, been some downtime but nothing to be alarmed about. Internet has been acting funny the last couple of days though!
I am very pleased to be rid of the phone company and their nickle and diming for phone service! |
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Bill howard
@suddenlink.net
| reply to Sam Cyrus
Another option is to use Skype. I had it on my computer and used it there. I decided to purchase a Linksys CIT400 Skype phone from Amazon ($90.00) and subscribed to Skypeout ($22.00 a year) with a Skypein number ($20.00 a year). I have all the bells and whistles (caller id, call waiting, voice mail, conference call, unlimited long distance in the states, and others I haven't even used).Calls are clear on both ends. I have used it since May and love it (no problems at all). In case of an outage, I have a cell Virginmobileusa ($15 every 3 months). I save over $500.00 a year and I haven't seen one iota of difference in service. |
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Sam Cyrus
@suddenlink.net
| reply to Sam Cyrus
Thanks to all that replied. I have decided to stick with Verizon at present. I'm still not convinced that the Suddenlink telephone or other VOIP service will be as reliable. I can't risk an extended power outage with would affect service. So for now, I'm staying with POTS. |
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Henderson TX
@suddenlink.net
| reply to Sam Cyrus
We decided to bundle our services with Suddenlink including phone services. In 3 months we were without phone service 3 times, twice because of weather, once no apparent reason. When we were switching to Suddenlink the customer service was excellent. When we decided to cancel and go back to our provider of 39 years, the customer service was maddening to say the least. Three weeks into the cancellation process, Suddenlink is refusing to release our phone number, which we have had for 39 years, to our previous provider. We will now be required to set up a new phone number with our previous provider just to be able to get our land line back.
I plan to tell anyone I know to run from Suddenlink's phone service. |
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anklosaur
join:2003-02-16
Tyler, TX
·Suddenlink
| reply to Sam Cyrus
As Sam Cyrus pointed out, at least with a normal land line (POTS) you can pickup a cheap phone that is powered by the phone line and always have service, even during power outages, unless you've been hit by a major catastrophe that wiped out the phone lines as well as the power. That kind of peace of mind just cannot be had with VOIP or other cable/internet based phone services no matter how nice they are when they're on. |
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