 vmctec
join:2008-05-01 Richmond Hill, ON
| reply to recneps Re: No, I'm NOT angry and I'm NOT disappointed
said by recneps :Well, this place is a forum. If you're not having problems, most people don't come here. So of course you're only gonna hear (mostly) bad things, because there's only a few people with no life who come here regularly to help out others (myself included  ) What you're doing is right, but I want to kick it up a notch - how many new/potential Savvy customers are out there that are simply unable to apply advices from this forum on their own? |
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  Angelo_ The Network Guy Premium join:2002-06-18
·TekSavvy Solutions..
| problem is when you go over to their place you need to charge money.. and many people expect free work etc etc.
it is a bad idea to seek someone to do house visits from a web site.
we try to help them as much as we can but some issues really do require someone to walk them through it. I think how dslr operates is just fine!  |
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 vmctec
join:2008-05-01 Richmond Hill, ON
edit: July 8th, @05:17PM
| said by Angelo_ :problem is when you go over to their place you need to charge money.. and many people expect free work etc etc. it is a bad idea to seek someone to do house visits from a web site. we try to help them as much as we can but some issues really do require someone to walk them through it. I think how dslr operates is just fine! Well. I initially positioned it as an open-source analogy - meaning free help. In response to your other point of walking some guys through - that's exactly the purpose of my proposal. Most guys are smart enough to follow advices here on their own, some may need a hand from someone (even on the phone) to get through.
I do help people, but I don't charge them for one reason - I can help on my free time but I don't want responsibility. I may come back a few times, but of the guy is not learning, sorry! |
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  Angelo_ The Network Guy Premium join:2002-06-18 | when you do work your always will be responsible free or whatnot...
gas isn't cheap also these days... froom my experience people who can be walked easily on the phone can also follow directions just as easily from a web site. |
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 vmctec
join:2008-05-01 Richmond Hill, ON
edit: July 8th, @05:37PM
| said by Angelo_ :when you do work your always will be responsible free or whatnot... gas isn't cheap also these days... froom my experience people who can be walked easily on the phone can also follow directions just as easily from a web site. That's why I said we need a list of volunteers by location, so that the distance one would travel is minimal. As for the responsibility - this is volunteer help and in no way does it mean you'll be forced to help a particular guy for the rest of your life . And type of help I had in mind is as follows: I've helped about 5 guys in last month by simply recommending TSI to them.
The last guy has no knowledge of networking so what I did is the following: 1. Bought him a DSLmodem, 2. Called savvys to give them all the technical details of the new customer, 3 Gave them this guy's cell number so that they could call him and get his credit card #, 4. on Friday I will go to his place and hook up the modem/router to his home computer. Time spent so far - close to an hour. Oh, and the guy is still using dial-up and he was thinking of getting DSL for the last 4 months but didn't know where to start since his only call to Bell resulted in them trying to force him in a 2-year contract.
Am I really loosing my shirt on this?  |
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 daboom
join:2001-12-16 Oshawa, ON
·Primus Talkbroadband
·Vonage
·TekSavvy Solutions..
| reply to Angelo_ I second that I find referring ppl to a website to read/print way faster then dealing with/explaining on the phone. Again if we did what the op suggested I would recommend a another column next to the name/nick with their particular area of expertise. Again some ppl just don't grasp what is needed to be done etc and need that someone at their door personally. -- Come join us on EFNET irc.dks.ca #teksavvy for live chat  Java Chat back online @ »teksavvy.kicks-ass.net |
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  Angelo_ The Network Guy Premium join:2002-06-18
·TekSavvy Solutions..
| reply to vmctec said by vmctec :said by Angelo_ :when you do work your always will be responsible free or whatnot... gas isn't cheap also these days... froom my experience people who can be walked easily on the phone can also follow directions just as easily from a web site. That's why I said we need a list of volunteers by location, so that the distance one would travel is minimal. As for the responsibility - this is volunteer help and in no way does it mean you'll be forced to help a particular guy for the rest of your life  . And type of help I had in mind is as follows: I've helped about 5 guys in last month by simply recommending TSI to them. The last guy has no knowledge of networking so what I did is the following: 1. bought him a cable modem, 2. Called savvys to give them all the technical details of the new customer, 3 gave them this guy's cell number so that they could call him and get his credit card #, 4. on Friday I will go to his place and hook up the modem/router to his home computer. Time spent so far - close to an hour. Oh, and the guys is still using dial-up and he was thingking of getting DSL for the last 4 months but didn't know where to start since his only call to Bell resulted in them trying to force him in a 2-year contract. Am I really loosing my shirt on this? not bad at all =p |
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 vmctec
join:2008-05-01 Richmond Hill, ON
edit: July 8th, @05:47PM
| reply to daboom said by daboom :I would recommend a another column next to the name/nick with their particular area of expertise. Good call on that one.
What I don't understand is that somehow it appears that the personal help from volunteers will magically replace this forum - that is not my objective. There could be a policy after all, something like there is no personal help unless the question was asked in the forum first.
Guys, please understand, that to an average Joe we, with our techy talk, look like a bunch of geniuses and that may turn him away from this forum and essentually from the TSI as they have this aura of a DIY-only provider. |
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