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Anon Name
@teksavvy.com | reply to vmctec
Re: No, I'm NOT angry and I'm NOT disappointed
Are these upset customers for real?
Or is it a consequence of Teksavvy organizing a Net Neutrality Rally? Because to me it looks like there are more unsatisfied customers posting here since that rally. | |
Scoop
join:2006-08-05
Kanata, ON | As they continue to grow we will see more unsatisfied people. | |
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July 8th, @08:11PM
| reply to Anon Name
said by Anon Name :
Are these upset customers for real?
Or is it a consequence of Teksavvy organizing a Net Neutrality Rally? Because to me it looks like there are more unsatisfied customers posting here since that rally.
There are more dissatsified customers now. Part of it is just due to passage of time --- as companies age the number of unhappy customers rises. And part of it is the sudden, huge jolt of attention this forum got after the throttling began and up til the rally. People were affected by the throttling, they were angry, they wanted to know how to deal with it, they wanted to read about it and discuss it. And many of them landed here, by way of many avenues. The discussion volume in here rose like crazy and has remained high since then.
Some of them have stuck around, and more are landing here all the time. Some are, wisely, posting here to see if they can resolve their Teksavvy problems. There's so much help available in the forum they'd be silly to pass up a free chance at quick help. And while you could call all of them "dissatisfied customers", a lot of times it's someone with a problem to solve, who's a little bit frustrated. We've all been in those shoes before.
--
Female monkeys often utter loud, distinctive calls before, during or after sex.. | |
Candoo3
join:2005-01-24
 ·TekSavvy Solutions..
| I've been on the forum daily for the past 9 mos. I start my day with a coffee and read the posts, same when I get in from work, and often in the evening.
Being cursed with a very good memory, I recall various complaints from the posts. TSI is a fantastic company, and they get a lot of justified hype because of this. My belief, is that NEW folks who read this forum, have come to have very high expectations of TSI, maybe too much. Whether they are switching ISP's or getting new connections, many don't understand the nature of DSL. They also don't understand that Bell, on whom TSI has to depend, can be a real PITA at times, getting it "right" or screwing TS around.
The majority of complaints on the forum have been speed, setup or connection related, and ya, it can be very frustrating when YOUR expectations aren't met. I recall posts by irate users that TS just can't help or pls, no matter how hard they try, because of the USER's circumstances. Nothing to do with TS itself. There are posts from users that have the notion that TSI has on-site repair and support. Not sure where that came from. I think Rocky & Co have been very fair with trying to resolve issues for customers, as they are ABLE to, and have NOT intentionally tried to pi$$ anyone off. I'm sure it must be frustrating at times for TS as well.
The client base has grown enormously, from folks jumping ship from other ISP's and what-not, and from that, it has to be expected that there would/will be an increase of users with complaints. A while ago Rocky had said that they added new CSR's just to keep up with the growth. I'm sure many days the CSR's exchange their Timbits for Advil.
"You can please some of the people all of the time, and all of the people some of the time, but you can't please all of the people, all of the time" | |
vmctec
join:2008-05-01
Richmond Hill, ON
| said by Candoo3  : NEW folks who read this forum, have come to have very high expectations of TSI They also don't understand that Bell, on whom TSI has to depend, can be a real PITA at times, getting it "right" or screwing TS around. The majority of complaints on the forum have been speed, setup or connection related And my point is let's just not sit and watch the fight from the side, let's try smoothen that bumpy ride for the new customers and let's show Bell that we've got teeth. And shoot me if I am wrong, but aren't these setup issues a variation of a very limited number? Can't volunteers help here? You said that many people don't understand the nature of DSL, and that's why lots of them don't even dare to dump Bell, cause this forum is just too technical to them. | |
Candoo3
join:2005-01-24
·TekSavvy Solutions..
| I do agree with you whole heartedly. There are many ppl, and it's just their nature or ability limits, that they don't have a clue other than plugging their puter in and turning it on. If something doesn't work, they're lost. Not that they're stupid ppl, it's just not their thing and can be scary, unsure of what they're doing.
I've helped complete strangers before if it hasn't been too time consuming.(I hate to admit it was for Bell and Cogeco issues). I'd be willing to volunteer to help those in my direct area with TSI setups or trouble shooting, if requested. | |
vmctec
join:2008-05-01
Richmond Hill, ON
| said by Candoo3 :I do agree with you whole heartedly. There are many ppl, and it's just their nature or ability limits, that they don't have a clue other than plugging their puter in and turning it on. If something doesn't work, they're lost. Not that they're stupid ppl, it's just not their thing and can be scary, unsure of what they're doing. And when these guys get ashamed to ask a question, my retort is - when you go to see a dentist, does he really expect you to know anything aboun dentistry?  | |
recneps
join:2006-06-24
Whitby, ON
·TekSavvy Solutions..
 ·Rogers Hi-Speed
| said by vmctec :said by Candoo3 :I do agree with you whole heartedly. There are many ppl, and it's just their nature or ability limits, that they don't have a clue other than plugging their puter in and turning it on. If something doesn't work, they're lost. Not that they're stupid ppl, it's just not their thing and can be scary, unsure of what they're doing. And when these guys get ashamed to ask a question, my retort is - when you go to see a dentist, does he really expect you to know anything aboun dentistry? Your analogy works, to a point. But that would be asking them if they know HOW the computer works (even I don't.. lol)
You would be expected to know the basics (brushing, flossing, etc.)  | |
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