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Forums » US Cable Support » Mediacom » Flooded Cable Modems
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OldCableGuy

@ncs.com

reply to burner50
Re: Flooded Cable Modems

We were helping a friend gut her house and saw her Arris cablemodem laying in a pile of 'debris' that was about to be scooped up and crushed. I ran down and pulled it out, so that she wouldn't have to pay for a lost modem (as Mediacom said that they won't charge people to replace equipment that was flooded). I wasn't so lucky with her 6412 III HD DVR DCT though, that got practically torn in half by the claw machine picking the trash up. Suffice it to say that her sentiment was 'who cares' and the nighbors I mentioned to save the equipment thought pretty much the same thing; 'not our problem, let Mediacom deal with it'. It will be interesting to see if they're willing to call it a wash if the people can't even provide the damaged equipment or if they're going to bill people who just threw all the stuff away.
to forum · permalink · 2008-07-08 15:48:11 · Reply to this

wth
Premium
join:2002-02-20
Iowa City, IA
·Mediacom
said by OldCableGuy :

It will be interesting to see if they're willing to call it a wash if the people can't even provide the damaged equipment or if they're going to bill people who just threw all the stuff away.
Mediacom would have to not charge a homeowner for any equipment lost to the flood if the homeowner can provide their name/address on the cities official list of homes that can't be re-entered by the homeowner. Actually, Mediacom should get a copy of the list from the city and not force the homeowner to provide proof that their home is on the list.
to forum · permalink · · 2008-07-08 16:03:48 · Reply to this


OldCableGuy

@ncs.com

 These were yellow tags, which means that its up to you to clean and rebuild. The homes weren't red tagged. I am sure some people realize that the stuff isn't yours and you need to take care of it, but not everyone does / did and I wouldn't want to be Mediacom taking the hit, they're going to have bad press either way.
to forum · permalink · 2008-07-08 16:38:41 · Reply to this
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