TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
| reply to thorne anon
Re: I'm not angry, I'm disappointed
Thorne,
I'm open to discuss anything you have on your mind. But, no, there is not enough detail in your posts for me to know who you are. Please PM that info and I will look into your situation.
For the lack of rationality, you made references to things I have not said, you were generally all over the map and off topic on a number comments. So yes, there was simply no real way to have any normal conversation with you.
If we miss treated you, I am sorry. I can only reassure you that it was not out of malicious intent. If you were wronged, I will agree to do what is possible to attempt to make it right.
If you're willing to discuss things I'm willing to hear it out. I'm not interested in disappointed people. It's just not the TekSavvy way.
As I'm writing this, I noticed you posted again. Ok, I can check into this. The call backs have been of special interest all week, we know that we've been missing the ball there so this makes perfect sense. Is there any way I can pass your info along? email? IM? direct forum?
ok, another post.. I'll look it up.
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TSI Marc - TekSavvy Solutions Inc. |
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Angelo_
The Network Guy
Premium
join:2002-06-18
edit:
July 8th, @03:54PM
| removed |
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thorne anon
@primus.ca
| reply to TSI Marc
@ TSI Marc it's true my identity is not solely in a single post, hence the proactive part...it would have required you to look for a member named thorne, searched for posts by thorne in the private forum, looked up the TS account mentioned in those posts, noticed that it's a buisness acc and that there is an active move...and if that didn't work...
looked at your active move orders for a buisness account with the 'call back issue' and go from there... the information is all available to you you just need to work a little to get it.
I don't think you are being malicious just passive/lazy.
@ scoop ..I post anon cuz it's easier (by 1 text field) |
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thorne anon
@primus.ca | reply to Angelo_
angelo
I am not the OP in that thread. |
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Angelo_
The Network Guy
Premium
join:2002-06-18
 ·TekSavvy Solutions..
| said by thorne anon :
I am not the OP in that thread.
your totally right disregard what i said i am sorry, long day staring at the screen i misread the name they all look the same to me at this point :/
im sorry again |
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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
| reply to thorne anon
Re: I'm not angry, I'm disappointed
Thorne,
Being "proactive" has nothing to with you wanting us to have to go through hoops to find you. There's nothing proactive about that. If anything it has made it more difficult for us to do anything at all about your case.
I don't know why you keep throwing jabs out like you do. There's nothing lazy or passive about what I'm doing right now.
--
TSI Marc - TekSavvy Solutions Inc. |
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thorne anon
@primus.ca
| @TSI Marc...dude stop.
the only thing I 'want' is for you to truly understand things.
I haven't asked for anything from TS, I was commenting to another poster that the poor customer service they were experiencing was not unique.
wordnet.princeton.edu defines proactive as:(of a policy or person or action) controlling a situation by causing something to happen rather than waiting to respond to it after it happens.
try to live up to that. |
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Scoop
join:2006-08-05
Kanata, ON | They're trying to help you but you're making it difficult. |
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Angelo_
The Network Guy
Premium
join:2002-06-18
·TekSavvy Solutions..
| said by Scoop  :They're trying to help you but you're making it difficult. i agree with that |
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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
| reply to thorne anon
Thorne,
It has now happened that I have found you while you were waiting for me to find you. I had to call Rocky who's on the road, login to his account find a PM from thorne. I've now updated his account so we can find his DSLR handle more easily in case there's more need. Rick might have remembered who you were but he's not in right now.
Looks like your move order is do to take effect on the 11th. Is that correct?
How can I help?
--
TSI Marc - TekSavvy Solutions Inc. |
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xdrag
join:2005-02-18
North York, ON
edit:
July 8th, @11:31PM
| reply to thorne anon
said by thorne anon :
@ TSI Marc it's true my identity is not solely in a single post, hence the proactive part...it would have required you to look for a member named thorne, searched for posts by thorne in the private forum, looked up the TS account mentioned in those posts, noticed that it's a buisness acc and that there is an active move...and if that didn't work...
looked at your active move orders for a buisness account with the 'call back issue' and go from there... the information is all available to you you just need to work a little to get it.
I don't think you are being malicious just passive/lazy.
@ scoop ..I post anon cuz it's easier (by 1 text field)
LOL. Sorry, but the reality is that you're not in grade 1 anymore. Teksavvy aren't teachers and furthermore don't go chasing you around when it's your responsibility to report the problem. And by reporting, i meaning providing the information Teksavvy needs. If you find that Teksavvy is neglecting your case (which i highly doubt) through electronic means, then you call them.
Furthermore, i don't see how playing hide and seek with teksavvy helps your situation. There's nothing "glorious" about having teksavvy hunt you down nor does it prove that they're not proactive if they don't. The most logical way to get help is to write something along the lines of this:
Name:
Teksavvy login:
IP address (if static):
Problem:
Contact info:
Teksavvy has thousands of customers and if you don't do your part in bringing concern to your service, then they simply won't know. |
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