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[TWC] TV and Phone - HSI Went out modem log entry? Any idea »
« [TWC] Slowness in NYC  
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guitarguy168

join:2008-07-07
Pico Rivera, CA

[TWC] Packet Loss, CA

Ok we I'm not very knowledgeable when it comes to networks so bare w/ me.

I live in Southern California. Last week i started experiencing extreme moments of lag while playing online games. I pinged a few sites and noticed I was getting an average of 8% Packet Loss. I tried a few things aside from the general "reset everything"

1) Switched the cables that the connect the router to the modem and router to my comp = Packet Loss
2) I pinged my computer to the router w/ 0% packet loss so router seems ok.
3) Connected my comp straight to the Cable Modem = Packet Loss
4) Connected different lap tops to the modem = Packet Loss

I called TWC and they ran tests on my line they said it was ok. They sent out a technician who also tested my line and he said it was ok. The technician gave me a new modem and I still have the same problem.

Anyone have any suggestions? It seems to me to be a TWC problem. I'm not sure what recourse I should take w/ them.


punker
deleted by moderator
Premium
join:2004-06-21
Palmdale, CA
clubs:
what sites../ip's

guitarguy168

join:2008-07-07
Pico Rivera, CA
i pinged www.google.com


dbmaven
There's no shortage
Premium,Mod
join:1999-10-26
Sty in Sky
clubs:
reply to guitarguy168
»Road Runner HSI Forum FAQ »Connection troubleshooting; Please Read Here first!


cracker747

@rr.com

reply to guitarguy168
Report for yahoo.com [68.180.206.184]

This trace was started on Jul 7, 2008 2:06:23 PM.
The host 'yahoo.com' (known as w2.rc.vip.sp1.yahoo.com) has been found, and is reachable in 12 hops. However, some hops along the route fail to respond to us - these problems appear to begin in network 'Road Runner HoldCo LLC RRWE' at hop 2. The TTL value of packets received from it is 53.In general this route offers a good throughput, with hops responding on average within 37ms. However, hop 5 in network 'Road Runner HoldCo LLC RRACI' is noticeably slower than others. The time taken to perform the DNS lookup was 47ms


punker
deleted by moderator
Premium
join:2004-06-21
Palmdale, CA
clubs:
reply to guitarguy168
what ip as they have an buch of them
Forums » US Cable Support » Road Runner[TWC] TV and Phone - HSI Went out modem log entry? Any idea »
« [TWC] Slowness in NYC  


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