jerkyspace
join:2008-07-03
Alameda, CA
 ·DSL EXTREME
edit:
July 7th, @12:26PM
| reply to dslx_gm
Re: I would like to review your account...
My experience is not out of the ordinary (sorry to say)...check your records over at DSLX and you will find this is just what I went through in Feb 08...if you want to get really upset at your fellow employees and ATT then go back further and explain how it took so long to get my DSL up and working...from a perfectly good line.
First previous ISP was rock solid with Sonic.net...I gave DSLX a chance to upgrade my account to 6MB from 1.5-3MB when I signed up (they sold it to me saying it would work)...and then I sat with no internet for weeks while everyone fumbled around. Half of your people saying I could get only 3mb and the other half saying I could get 6MB (with different stories on the ATT side)...and in between having every attempt to change out the cable and wiring on my end...just to find that ATT botched the transfer from Sonic to DSLX...I had to give up on the 3-6MB line because no one could make it work or agree if it would or not...
Back to the present...of course one of your people...instead of helping me get back online at all this weekend...wanted to argue with me about how I could get setup on the Covad equipment to get 6MB with threading...ignoring the present fact that no one knows why my DSL does not work again...of course lets turn that modem on and off 20 times...change all the cables and the modem, send people out to check the line outside...then inside and charge me for it....just to find out ATT botched my account AGAIN and we wasted all that time.
Also thank Tier 2 for ignoring my trouble ticket all Saturday and Sunday because they thought I just wanted to talk to your technical support manager (or that is their excuse). I just missed him before the holiday, but that does not mean I am going to wait all weekend to get anything started? So your people can only do one task at a time? The ticket still said I had a problem as well...but I guess that will have to wait until I talk to the manager about something else?
I watched a pretty painful fumble match go on over the weekend and don't feel any closer to a solution...since no one at DSLX speaks with any confidence and cannot agree on what the problem may be.
As for turning your computer and modem off...nothing personal to anyone specific...but do we live in such an ignorant and greedy society that we cannot see the value of saving just a drop of energy (and equipment life span) from time to time? There are good security reason to shut off a network you are not using too. Also is DSL technology such a hack/gimmick that it cannot survive the modem being turned off? I guess it wasn't as much of a problem when I had that great static IP from day one that got taken away from me.
If you want to change my opinion then help me out...its morning of day 5 since I began the trouble ticket...with no usable connection and my phone isn't ringing with DSLX help...not that I am looking forward to the next few rounds of frustration to get back up and running. I would love to be proved wrong and get back to work. |
