Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
|  Would like to help
I'm with Suddenlink, in the corporate office -- you can verify my status as an approved rep for the company here: »Suddenlink Tech Support. If you'll IM or email me -- pete.abel@suddenlink.com -- I'd be happy to do what I can to help address your issues. |
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benflying
join:2008-07-06 | sent you an email... local office sent another tech out still have problem.... what is it that your folks don't understand? the problem is some where in your system... |
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Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | I replied to your email. Per your response to that, we'll investigate from Corp. HQ and get back to you. |
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benflying
join:2008-07-06 | received your email with referral to Grechen.... is this a way of getting help? Seems to sound as the tech's that I've spend days talking with... someone will get back but they never have so far.. |
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Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| Based on my prior experience working with other customers, this should be the most productive route. Gretchen and I are both at the Corp. HQ office for Suddenlink, and she reports directly to me. Our combined postions at Corp. HQ have proven helpful to others customers who have not been able to resolve issues through traditional means. I hope we can do the same for you. Stay tuned ... |
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benflying
join:2008-07-06 | I'm trying to be open minded and hopefully get this resolved but have been unsuccessful so far getting the local support folks to actually address these issues. thanks for your interest in addressing these problems. |
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benflying
join:2008-07-06
·Suddenlink
| reply to Pete Abel
after days and more tech's coming to house rewiring direct line, new modems and trouble shooting still having problems... tracert command shows hops causing problems between my location and tyler main servers... so far still issues exist that they have been unable resolve....
see attachment for delays and excessive delays in hops |
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