dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to k7aab
Re: tech support
Hi Collin,
Thanks for sending over your account information. I took a look at your account and show that you are in sync at 768/384. Though the line readings from AT&T don't indicate any issues within the past 8 hours, they do look a little marginal. If your line was functioning normally at the 1500/384 level for the past year and is not now, we will want to dispatch someone out to your location to go all the way to the phone jack to trouble shoot. Based on what you said above I wouldn't be overly concerned about a dispatch charge assuming that your inside wiring isn't a problem. Since you do sound well versed in how to run a wire, one good way to check if there is an issue with the inside wiring is to connect the modem at the MPOE and have us run a line readings test. If the line readings stay the same, the issue wouldn't be inside.
I will follow up with our support team in the morning to see what has been done thus far.
Thanks
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George
General Manager
DSL Extreme
Will work for reviews.  |
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k7aab
join:2001-04-03
Granite City, IL
 ·DSL EXTREME
 ·Charter Pipeline
| Yeah well I have been told tech came out and stated there was no signal at the box. But I still watch the modem disconnect and pages half load, speeds drop etc. I was told by the tech at install over a year ago that the CO was pretty close and I shouldn't have any problems which I hadn't for a year.. until I renewed for another year. So I don't understand the bologne of the CO now being to far away and all the problems incurred. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Hi Collin,
Our technical support team has been trying to reach you to coordinate a dispatch from the Telco inside your location since the 7th. They have called multiple times since they but have not been able to reach you.
Per the notes on your account when AT&T tested the line from the outside they saw a max capacity of 5800 to the outside. Since the line is barely holding 768, that would indicate to me that there may be an issue inside. I would recommend giving our support team a call at 866-491-7221 to coordinate the dispatch.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. |
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k7aab
join:2001-04-03
Granite City, IL
·DSL EXTREME
·Charter Pipeline
moderated:
July 22nd, @11:21PM
| The att tech told my spouse that he was not getting signal outside at the box. As per my convo with your tier 2 tech, the line tests turned up interference on the line and att and your tech both admitted that my loop is running to far away from the co to hold 1.5 as why I am at 600..
Now I have no idea where your info is coming from but my line is coming inside straight from the outside box to the modem .. no other wiring inside the house. If you try to call my dsl number you won't get an answer, it's a dedicated inside line. As I told your tier 2 I also suspect abot 10 c.b. radio operators in my arearunning amplifiers as part of the interference / disconnect issues. I have replaced my 5' of inside line from the box to the modem twice already. I am an electronics tech ealing with communications sytems as well as done this in the military, so I do know what's going on as far as inside the house. |
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