MattBC
In the gym, paying my dues
join:2006-02-01
Victoria, BC
| reply to NicV
Re: Digital phone not accepting Telus and Bell Cell Phone calls
It's a normal problem when Telco's get behind on their homework during number ports.
Think of it as DNS, as it essentially works in a very similar fashion. Say that ISP A and ISP B host their own DNS. Someone moves their hosting from one company to another, and makes the appropriate contact to their host. The host sends out the info, and then it is every ISP's responsibility to load the DNS onto their servers. ISP A has no issue with this, and ISP B does.
Customer on ISP A is able to route to the website in question, and customer on ISP B isn't. The issue lays with the ISP that has not updated the DNS issue on their servers, and has not done the DNS reload.
The Phone issue is the exact same thing, except with a Routing Table. While Shaw might be the provider, Shaw cannot "force" the reload on Telus's end.
However, there should be an escalation that occurs within Shaw to speak with Telus at a "higher level", as both Telus and Shaw are mandated by the CRTC to have these actions completed in a certain time frame.
I've dealt with this way too many times, and seen Telus drag their feet in so many cases. Not trying to deflect the blame, but guaranteed that if you can receive calls from any other provider other than Shaw (Any other cell, PBX, or major Telco's) and not from one particular provider, it is that providers issue and responsibility to resolve.
Matt
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