BluesFan
Waiting For A Stanley Cup
join:2002-05-25
Granite City, IL
 ·AT&T Yahoo
| [CATV] Pricing
Why does Charter list the "package" pricing on their price sheet, yet will not let people keep those packages as they're "promotions"?
I was getting the Biggest Package and this month my bill went to ala-cart. I called about it and was informed that I was in a promotion and that is why my bill went up, I understand that, yet when I asked about getting one of the packages on the price sheet, I was told that was only for customers wanting to upgrade. I was told I couldn't upgrade as I was "maxed out" on cable and would have to purchase phone/internet to upgrade. I was told my alternative is to pay the non-package rate for 90 days and then call back and THEN can get back on a package.
I think it's nuts how Charter has local monopolies and puts everyone over a barrel. I guess I'll be looking into satellite.
I know this is more of a rant than a question, but I guess my questions would be, who else has dealt with this, how much do you pay and is there anything that can be done or do I just accept it? Well, other than walking away that is. |
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zed260
join:2007-09-30
Cleveland, TN | if you were to cancel some of those services they would probably talk
say you want to cancel evething but basic cable and see what they do |
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Varlik
Without Honor You Will Never Be Free
Premium
join:2002-01-06
Anderson, SC
 ·Charter Pipeline
| reply to BluesFan
All you can really do is price the competition DSL, Dish and Directv. Get you numbers and total costs down and the go talk with Charter again. Just be prepared to go through with a move. In case you get a rep who either doesn't give a darn or thinks you're bluffing and doesn't transfer you to retention.
I had to go that route just this past week. Dealt with a rep at the local office who didn't know they had 16M plans for sale in the Upstate Sc. Didn't want to deal until they saw and heard the printed out pricing offered by the competition. As soon the heard and saw I was for real fliers, pamphlet's and pricing sheets came out of nowhere. A few minutes more and new pricing was offered on the bundles.
--
"Sir SIR! We don't use DHCP servers. We only use IBM & Microsoft servers." From there my call to tech support went steadily downhill.
--Don't bother telling us that we're too loud. Cause there ain't no way that we'll ever turn down. |
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