said by cadillact :

4. Every time I do lose something and call it in, Cox should already be aware of the problem. If you are a high-tech company Cox should be able to monitor all services.
SO we dont have to do 10 minutes troubleshooting on my end when the problem is NOT at my house.

For christ sake if you lose a channel from wherever you get the broadcast from. Dont just broadcast a black picture. I have been in third world contries and even they send a message on the screen that say in their own language "We are experiencing technical difficulties"

For example I had severe "tiling" on sci-fi channel some time ago. I called it in thinking it might be problem on my end. I spoke to the rep and he said he was going to check sci-fi. He had tiling on his end as well. It seems it was a broadcast issue from where ever you get the sci-fi channel from.

said by maxpower :

HD catching up to what? In my area Cox offers more HD than Fios. I don't know what your guide looks like, but mine is 10x better than the one Comcast uses (that I have seen in 2 different areas) on the same hardware (Motorola.) They offer international channels here, I don't know about CCTV though (never heard of it.)

said by robertfl :

let's not forget how oudated cox is on speed,cable channels and their onscreen guide.

said by NetAdmin :

Cox is aware of it... What makes you think they aren't? Just like EVERY other company, the people who work in tech support don't know EVERY thing going on within the Cox network. If they were kept up on EVERY little thing that happened, there wouldn't be time for them to answer the phone.

The problem isn't that simple. If their broadcast source is having problems, but is still transmitting, Cox, like other video providers, usually can't tell anything is wrong. To do what you are talking about, Cox would need to have a bunch of people just sitting around, watching ALL of the channels live, waiting for a problem so they could post the message. Traditionally, notices for technical issues are the responsibility of the broadcaster. And even if Cox could, I'm not sure they can do it.

Someone has to report the problem first... Just like with any other service, the problem could be your equipment or an issue that is isolated to your street. All tech support people, at EVERY company, including Satellite and Telco providers, have to follow standard procedures to isolate where the problem is located.