cadillact
join:2006-08-05
Chula Vista, CA
 ·Cox HSI
edit:
July 6th, @06:32AM
| [CATV] My top 5 what bothers me the most with Cox
Well I have been with Cox for about 10 years now.
For the first 9 years I had no complaints at all. From Nov-07 to May-08 it was internet problems.
What bothers me with cox it this. My top 5 list.
5. That I have to call in to get credit. Even if Cox knows that I lost a service (phone, internet, cable)
4. Every time I do lose something and call it in, Cox should already be aware of the problem. If you are a high-tech company Cox should be able to monitor all services.
SO we dont have to do 10 minutes troubleshooting on my end when the problem is NOT at my house.
3. Expensive dvr rental. I will have spend around 5000$ for my dvr rental for the next 10 years. This might be the corner stone that makes me switch to another provider for TV signal. 7200$ for 3 dvr since now my daughter wants her own dvr. I rather buy my dvr instead of renting. A service that Cox is lacking.
2. When the channel guide info is messed up. I did call in about it. I found out from cox on the phone that Cox have no control whats goes in there. Maybe it would even be worse if Cox did have control over it.
1. The most irritating of all things.
For christ sake if you lose a channel from wherever you get the broadcast from. Dont just broadcast a black picture. I have been in third world contries and even they send a message on the screen that say in their own language "We are experiencing technical difficulties"
For example I had severe "tiling" on sci-fi channel some time ago. I called it in thinking it might be problem on my end. I spoke to the rep and he said he was going to check sci-fi. He had tiling on his end as well. It seems it was a broadcast issue from where ever you get the sci-fi channel from.
If Cox would have send a message on the screen that there was a "technical problem" you would have gotten one phone call less.
Is that so hard to do here in usa?
Or is it that you have no quality assurance ? |
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popper
join:2006-05-30
Baton Rouge, | Only 5?
Thought I'd let ya know that I have the Pani eh50 dvr in the loop and working fine on this end. |
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craig70130
Premium
join:2004-04-27
New Orleans, LA | reply to cadillact
Re: [CATV] My top 5 what bothers me the most with Cox
I don't think any other providers handle your 'bothers' any differently whatsoever. |
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NetAdmin
join:2008-05-22
| reply to cadillact
said by cadillact  :4. Every time I do lose something and call it in, Cox should already be aware of the problem. If you are a high-tech company Cox should be able to monitor all services. SO we dont have to do 10 minutes troubleshooting on my end when the problem is NOT at my house. Cox is aware of it... What makes you think they aren't? Just like EVERY other company, the people who work in tech support don't know EVERY thing going on within the Cox network. If they were kept up on EVERY little thing that happened, there wouldn't be time for them to answer the phone.
For christ sake if you lose a channel from wherever you get the broadcast from. Dont just broadcast a black picture. I have been in third world contries and even they send a message on the screen that say in their own language "We are experiencing technical difficulties" The problem isn't that simple. If their broadcast source is having problems, but is still transmitting, Cox, like other video providers, usually can't tell anything is wrong. To do what you are talking about, Cox would need to have a bunch of people just sitting around, watching ALL of the channels live, waiting for a problem so they could post the message. Traditionally, notices for technical issues are the responsibility of the broadcaster. And even if Cox could, I'm not sure they can do it.
For example I had severe "tiling" on sci-fi channel some time ago. I called it in thinking it might be problem on my end. I spoke to the rep and he said he was going to check sci-fi. He had tiling on his end as well. It seems it was a broadcast issue from where ever you get the sci-fi channel from. Someone has to report the problem first... Just like with any other service, the problem could be your equipment or an issue that is isolated to your street. All tech support people, at EVERY company, including Satellite and Telco providers, have to follow standard procedures to isolate where the problem is located.
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Over ten plus years of carrying The Clue Bat... |
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robertfl
Premium
join:2005-10-10
Mary Esther, FL
 ·Cox VOIP
·Cox HSI
| let's not forget how oudated cox is on speed,cable channels and their onscreen guide.
though the HD is catching up, will they be offering such things as international channels? remember folks, cox is 3 years behind the times. that's even what i was told by one of the customer service reps at the office.
(note: if they do offer international channels such as CCTV, etc MOST are in the clear (meaning free) on KU band..all you need is a 20 inch dish and a receiver.)
-Rob
--
irc(dot)dishnuts(dot)net #skyscanner active prime time (US central time) (please be civil & polite)- interact with radio hosts 7 nights a week - websites at »www.dishnuts.net & »www.cband.info |
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maxpower
join:2006-10-09
Providence, RI
| HD catching up to what? In my area Cox offers more HD than Fios. I don't know what your guide looks like, but mine is 10x better than the one Comcast uses (that I have seen in 2 different areas) on the same hardware (Motorola.) They offer international channels here, I don't know about CCTV though (never heard of it.) |
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joako
Premium
join:2000-09-07
Gainesville, FL
| reply to cadillact
For #1 its probably an issue with the satellite Cox is using to receive the signal.
During periods of very poor weather oftentimes I do experience "rain fade" with my Cox service.
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09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0 |
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joako
Premium
join:2000-09-07
Gainesville, FL
| reply to maxpower
said by maxpower :HD catching up to what? In my area Cox offers more HD than Fios. I don't know what your guide looks like, but mine is 10x better than the one Comcast uses (that I have seen in 2 different areas) on the same hardware (Motorola.) They offer international channels here, I don't know about CCTV though (never heard of it.) No international here. I'd love to get DW-TV.
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09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0 |
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robertfl
Premium
join:2005-10-10
Mary Esther, FL | I think that's on AMC-4.
go to www.lyngsat.com and check it out.
if your getting rain fade that means it's getting it from a KU source.
-rob |
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NetAdmin
join:2008-05-22
| reply to robertfl
said by robertfl :let's not forget how oudated cox is on speed,cable channels and their onscreen guide. That varies a lot based on the market where you are located. I'm happy with our guide, but I went to another market not far from here and the guide wasn't as nice. And I'm more than happy with the speed I'm getting now.
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Over ten plus years of carrying The Clue Bat... |
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ajwees41
join:2002-05-10
Omaha, NE
·Cox HSI
edit:
July 6th, @10:40PM
| reply to cadillact
3. Expensive dvr rental. I will have spend around 5000$ for my dvr rental for the next 10 years. This might be the corner stone that makes me switch to another provider for TV signal. 7200$ for 3 dvr since now my daughter wants her own dvr. I rather buy my dvr instead of renting. A service that Cox is lacking.
cheaper then buying a tivo plus free replacements and if newer boxes come out just exchange. |
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pweegar
join:2005-02-18
Phoenix, AZ
| reply to cadillact
I'll add another Cox Cable gripe. And that is Cox techs with attitudes. Most of the time they seem to be in a hurry to leave and not try to fix a problem.
Case in point. My area of Phoenix, AZ just got Cox On Demand (on channel 1). We also have a rather messed up install, which includes an outside security camera, and a filter that isn't a standard cox filter (More on this in a bit.)
The outside camera is hooked up BACKWARDS, that is the output goes thru an input or whatever (it's reversed). It has to be this way to receive a signal to the tv. The camera works on channel 123. This is in a new house. And once who ever installed the camera (a combo of Cox and the builders electronics company) said to NEVER change the way the camera is installed. All works well. EVERY cox tech wants to change this. I tell them you will NOT change it. Ok, fine.
Then comes the filter. In 2 years we've been thru several of them (probably 6 or so). A Cox contract tech found a non-Cox filter that actually works. It's a filter used by Quest and their DSL. The tech installed it, and we haven't had a problem with the internet or cable since.
That is until OnDemand showed up. The intro screen pops up and says to press the select button. Nothing. Ok, call tech support. They send down a new signal. Still nothing. What the hell. They schedule service, the tech shows up, sees the non-standard things, calls a supervisor and says they can't fix it and OnDemand won't work. Moron.
Guess what. On 7/3/2008 we get a T-storm. power is out for a few seconds. The digital box resets itself. Actually it needed to be reset 3 times before everything worked again. A few minutes after the box is working, I shut off the box and tv. The box turns itself back on. I turn the tv on and check OnDemand. And it WORKS!! Thanks, Mother Nature.
So, yes, I'm not terribly impressed with Cox techs at times. We also have a digital box in another room where OnDemand still will not work (the box is a Scientific Atlantic Explorer 2000). |
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joako
Premium
join:2000-09-07
Gainesville, FL | reply to cadillact
I would ask Cox for a refund of the "digital gateway" fee until you can get the on demand to work.
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09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0 |
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digiblur
Got Sipura?
Premium
join:2002-06-03
Louisiana
| reply to cadillact
My beef.... no HD only pack with the SD crap. They lost me as a HD customer because of this. Competition is an awesome thing!
--
Make your Sipura/PAP2 speak. »www.voipurize.com
SouthWest Louisiana PC Users Group »www.swlapcug.com |
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ganjookie
join:2006-02-04
Rocklin, CA
| reply to NetAdmin
said by NetAdmin :said by cadillact :4. Every time I do lose something and call it in, Cox should already be aware of the problem. If you are a high-tech company Cox should be able to monitor all services. SO we dont have to do 10 minutes troubleshooting on my end when the problem is NOT at my house. Cox is aware of it... What makes you think they aren't? Just like EVERY other company, the people who work in tech support don't know EVERY thing going on within the Cox network. If they were kept up on EVERY little thing that happened, there wouldn't be time for them to answer the phone. For christ sake if you lose a channel from wherever you get the broadcast from. Dont just broadcast a black picture. I have been in third world contries and even they send a message on the screen that say in their own language "We are experiencing technical difficulties" The problem isn't that simple. If their broadcast source is having problems, but is still transmitting, Cox, like other video providers, usually can't tell anything is wrong. To do what you are talking about, Cox would need to have a bunch of people just sitting around, watching ALL of the channels live, waiting for a problem so they could post the message. Traditionally, notices for technical issues are the responsibility of the broadcaster. And even if Cox could, I'm not sure they can do it. For example I had severe "tiling" on sci-fi channel some time ago. I called it in thinking it might be problem on my end. I spoke to the rep and he said he was going to check sci-fi. He had tiling on his end as well. It seems it was a broadcast issue from where ever you get the sci-fi channel from. Someone has to report the problem first... Just like with any other service, the problem could be your equipment or an issue that is isolated to your street. All tech support people, at EVERY company, including Satellite and Telco providers, have to follow standard procedures to isolate where the problem is located. QFE
You took the words from my keyboard here. |
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Post the facts
@cox.net
| reply to cadillact
What I like the best is when people complain and gripe about their services. And low and behold something they did in their home has caused the issue or issues.
Everything is everyone esles fault until you do something about it. Ask yourself wher eyou moving things around and did it cause my problem? A black channel is generated from noise it is a bi-product of digital when their is a issue with the signal being Cox's part or yours.
If you live in Chula as your location states, think about all the off air crap that comes form the border that can cause issues. If you have a cut line or exposed cable that crap from them can affect your service. I dont believe in the garbage that no one will fix it. Call someone and get it fixed and before they leave make sure it is working to your saitsfaction.
Cad I live in Chula Vista as well and I can tell you the only issue I had was about 6 years ago when their was a issue with packetloss. |
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cadillact
join:2006-08-05
Chula Vista, CA
·Cox HSI
| reply to cadillact
AN update on the channel guide issue My number 2 issue:
Here is an example of a glitch:
I like to watch "burn notice" on USA network.
Std def: ch 2 Hi def: ch 728
Today 7-10-08 is a NEW episode. The channel guide info in the standard def lists "NEW" in the info at the end.
This "NEW" is omitted/missing in the channel guide info for Hi def. I know they had to put "HD" in there to denote that its a 16x9 HD picture.
I don't know why "NEW" isn't in the info, if its text space limitation, but inserting "unknown" in the info do absolutely nothing but taking up space.
If I wasn't "on my toes" today I would have missed the new episode tonight. |
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Post the Facts
@cox.net
| reply to cadillact
LOL COX has no control on what the networks do and how they choose to load content.
Cmon now, seriously? You have issues, seriously TV is a luxury internet as well. No nee but yourself is keeping you with Cox, do you really need to have 3 dvrs?
issues can be on your end, Cox's end, the networks where it comes from..
If you are unhappy and really think Cox's services is that bad you have chocies. If it was as bad as you say why do your neighbors not complain as well? |
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cadillact
join:2006-08-05
Chula Vista, CA
·Cox HSI
edit:
July 10th, @08:23PM
| Cmon now, seriously? You have issues, seriously TV is a luxury internet as well. No nee but yourself is keeping you with Cox, do you really need to have 3 dvrs?
REPLY:
My family need 3 DVR's to make it work and to make it simple in life.
I'm just here to say that (I'm an audio-videophile)everything can be improved. I'm here is to provide feedback so it can be better. I find it better to use this board than calling cox. Since feedback is more appreciated here
END REPLY
If you are unhappy and really think Cox's services is that bad you have choices. If it was as bad as you say why do your neighbors not complain as well?
REPLY:
About my neighbours---> they are on dish network and one DirecTV and one or more in foreclosure and a bunch on cox I believe. AT&T is also present. So yes I have choices for TV at least. ATT is a no go for me at least.
As for the complaining part----> Well I don't know. I can only speak for myself. I do complain a lot. I have asked my postmaster to take responsibility or quit his job. I get other people mail about once a week. We are talking about important mail here. (not just some advertising or flyers) I have lost mail myself and packages. Who wouldn't complain about it? (Identity theft is on the rise as well.)
I would have known how much 3 of my neighbours are making in salary IF I opened their mail and IF I had a fake ID I could have cashed in their checks as well. Thanks to the USPS.
I'm currently working myself up within the USPS about it.
I can go on and on about people not doing their job. This is just the tip of the iceberg.
END REPLY |
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cadillact
join:2006-08-05
Chula Vista, CA
edit:
July 10th, @08:37PM
| reply to ajwees41
You tell me when will a DVR box with at least 750GB hard drive come out? Even better one Terabyte HD.
If I own my box I can "legally" modify the internal HD. Without having to use an e-SATA drive |
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