Re: Lightning Disconnects in CenturyTel http://www.dslreports.com/forum/r20747558 en Thu, 08 Jan 2009 14:28:18 EDT Thu, 08 Jan 2009 14:28:18 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20830981 Icon :
said by ctpie See Profile :

i'm still not quite sure why people would get information from everyone, other the tech's. not that we know everything but it's a good start
Because of people like dsldude08, myself, and other CT employees that are on here offering assistance in our spare time, as well as many other knowledgeable posters in this forum as well who know a good bit about helping users troubleshoot their connections. ]]> http://www.dslreports.com/forum/remark,20830981 Tue, 22 Jul 2008 13:17:53 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20830949 ctpie : i appreciate the time you guys put in. the main things that should be considered are 1. are the loosing sync? or are they disconnecting from internet? if they are loosing sync plug directly into nid. if still nothing call phone company and tell them to fix it as many times as they have to. one thing to keep in mind is that if look at your modem set up page (192.168.1.1) your dsl sync rate can tell you alot. if you have 1.5meg typically it will sync at 1.795 to insure you get the spead you are paying for, but in some instances distance from the dslam and cable will dramatically effect the speed...bridge tap is also a big one that is where cable count goes in more than one direction...i can go on and on..dsl is a new critter and can be very tempermental i'll do my best to help...

thanks again]]> http://www.dslreports.com/forum/remark,20830949 Tue, 22 Jul 2008 13:12:16 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20830934 Icon : I want a raise! ]]> http://www.dslreports.com/forum/remark,20830934 Tue, 22 Jul 2008 13:08:54 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20830006 tstolze : People come here because some techs have little knowledge of DSL. The tech that continues to be sent to my home admits that I have more knowledge of DSL than he does. When calling in, I have requested many times that a different tech be sent, most of the time it is him that arrives. I show him log files and modem stats and he says "that is all Greek to me"

Other reasons I can think of, time, possibly money if it is found to be inside wiring, don't want to look like an idiot because something simple like leaving a filter off the phone in the shed, or that satellite box in the third bedroom.

I think after some basic trouble shooting one should call, but some issues take time. Here is one that without the forum may have never been solved, except maybe with the customer changing providers: »Disconnections Everynight For 5 Months.

We have a tremendous group of regular posters with good trouble shooting techniques. Who knows maybe we save CT a few bucks along the way to keep rates lower or give you all a bigger raise. :D
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20830006 Tue, 22 Jul 2008 09:51:09 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20829883 ctpie : right you are, to call the telco. basically that is my suggestion. I, work for ctl in wisconsin. and have not
had this problem. but i have sent out some e-mail last night to other tech to see if they have the problem. alot of the area's i have notice the complaint are in the MO, AL
area right now..unless i wrong, could be. i'm still not quite sure why people would get information from everyone, other the tech's. not that we know everything but it's a good start]]> http://www.dslreports.com/forum/remark,20829883 Tue, 22 Jul 2008 09:18:03 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20829072 tstolze :
said by ctpie See Profile :

you all have done alot of home work on your modems, i wonder if any has thought of calling your phone company for assistance, typically if your modem is disconnecting there is a power influence problem. if the modem is loosing sync it is not the modem. that is the connection to the atm in the telco office...
Read this, you will see the help I received from the phone company..»Wet Weather Issues]]> http://www.dslreports.com/forum/remark,20829072 Tue, 22 Jul 2008 01:05:12 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20826779 Doctor Olds : You very well know that documentation is in the links I posted and is supported by the sheer number of posts with far too many 6100 users having the same lightning problem and verifying that the problem goes away when the 6100 was replaced temporarily with any other unit. That rules out the wiring or inductance or power influence.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,20826779 Mon, 21 Jul 2008 17:38:04 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20826733 ctpie : i'd like to see the doc' i have worked on thousands including my own in a lighting storm in my house with lighting hitting outside my house within 1000ft and the only thing that droped was my sat. dish and power//but luckly i have generator backup so i can be online even when the power is out...wow]]> http://www.dslreports.com/forum/remark,20826733 Mon, 21 Jul 2008 17:30:48 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20826644 Doctor Olds : There is a well known and documented "feature" (it's not a bug®, it's a feature®) with the Westell 6100 and it will drop DSL Sync even when the lightning is miles away.

Regards,

Doctor Olds
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,20826644 Mon, 21 Jul 2008 17:16:20 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20826114 ctpie : no i'm not saying the problem is with the atm, but in the cable/drop/osp from the office to customer prem...and as to the power influence if does occur, if the outside plant has bonding or ground problems. this can cause an abnormal increase in the power influence on the line, but on the other hand i have seen power company flash in power so fast that the lights just flicker on and off and the dsl sync light will flash...but it's not the modem it's that the power went out...]]> http://www.dslreports.com/forum/remark,20826114 Mon, 21 Jul 2008 15:49:10 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20825966 Icon :
said by ctpie See Profile :

typically if your modem is disconnecting there is a power influence problem. if the modem is loosing sync it is not the modem. that is the connection to the atm in the telco office...
Sorry, but that's incorrect. While power influence can play a factor in the degradation of the noise margins, it isn't the "typical" factor in why the modem loses sync. And you don't get power influence from lightning storms. It's more often than not related to a grounding/bonding problem somewhere along the telco cable route. The AC inductance bleeds over onto the copper cable, and in most cases will give you a nasty hum if it's high enough.

And are you saying that when the modem loses sync, it's a fault somewhere in the ATM network? You seem to be contradicting yourself a bit.]]> http://www.dslreports.com/forum/remark,20825966 Mon, 21 Jul 2008 15:26:29 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20825909 ctpie : you all have done alot of home work on your modems, i wonder if any has thought of calling your phone company for assistance, typically if your modem is disconnecting there is a power influence problem. if the modem is loosing sync it is not the modem. that is the connection to the atm in the telco office...]]> http://www.dslreports.com/forum/remark,20825909 Mon, 21 Jul 2008 15:15:53 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20820704 Doctor Olds : Well known issue in the Bellsouth/AT&T Southeast Forum. ;)

Westell 6100s don't like storms.

»Is your DSL connection interrupted by Lightening?

»Which Modem Should I Trade my Westell For?

»Lightning

»Versalink 327w sensitive to lightning like Westell 6100?

»[Xtreme] DSL disconnects when ever you hear thunder

»So is it just me, or is the Westell 6100 flaky?

»[Line Problem] Losing Synch During Thunderstorms

»modem loses sync, everytime it lightnings
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,20820704 Sun, 20 Jul 2008 14:29:36 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20791170 Spurge : So far my lighting disconnects have stopped as well, but I'm still using the Westell modem. Had a Tech out last week and they installed a whole house filter in my antique NID and haven't had any disconnects yet. Also haven't had any really bad storms yet but had a few light ones and never lost connection.]]> http://www.dslreports.com/forum/remark,20791170 Mon, 14 Jul 2008 19:24:44 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20786152 tstolze :
said by chd176 See Profile :

hmmm sounds like westells have an issue with lightning. Where did you get your d-link tstolze? I need a new modem since my ethernet port was fried by lightning.
»www.newegg.com/Product/Product.a···25112006

(added) I just looked at the price, I purchased this for about $100 less than they have listed now. I wonder what is up with that? :huh:
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20786152 Sun, 13 Jul 2008 20:31:07 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20785872 chd176 : hmmm sounds like westells have an issue with lightning. Where did you get your d-link tstolze? I need a new modem since my ethernet port was fried by lightning.
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10,000/768 CenturyTel PPPoE DSL line (really 5,000/768 ;)) Now it's really 1500/256...again lol]]> http://www.dslreports.com/forum/remark,20785872 Sun, 13 Jul 2008 19:23:48 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20783168 tstolze : The poll is opened again.

As I thought the Westell would disconnect with every lightning strike in my area. Switched back to the Dlink and had steady connection through the rest of the storm...
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20783168 Sun, 13 Jul 2008 01:20:16 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20775131 tstolze : Wow this thread took off again.

Update: I have changed back to my Westell as I should have some storms today/tomorrow. Just want to see if the line was the problem or equipment. Seems that 3 things were done at the same time. They fixed a fault in the line, lowered my rate to 8 down and I installed a new modem. :o

In response to the whole house filter, yes I had one installed.
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20775131 Fri, 11 Jul 2008 12:02:02 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20766867 grunt9800 : It's so bad with my line that my kids think I'm psychic. I see my connection die and I yell, "I want some THUNDER!!!!" (which is, of course, followed by a clap of thunder). The wife and I have fun with it but it's very annoying.
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If you're ever feeling like one of the crowd, remember that you're unique...just like everyone else.]]> http://www.dslreports.com/forum/remark,20766867 Wed, 09 Jul 2008 21:00:02 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20765988 DracoFelis : Add me to the list of CenturyTel users who have been experiencing disconnects during lightning storms. And at the same time I could often hear popping noises on the phone line during those same storms.

So I began to suspect that the two were related, and that it was the noise on the line that was causing the modem to disconnect. Which got me to thinking, that perhaps it was time to get a quality phone line splitter/filter. Which is why I recently spent $40 for this whole house DSL splitter/filter (which I installed in the basement, directly off the phone line as it came into the house): »www.wilcominc.com/Item.cfm?ProdID=100

And while I haven't had the thing long enough to know if it will solve all of my lightning disconnect problems (as I've only been through one lightning storm since installing it), I noticed the improvement almost immediately. After installing that device (to replace the cheap filters that originally came with my DSL modem), I noticed that static/popping on the phone line was greatly reduced AND the DSL modem was connecting to CenturyTel much quicker than before (and seemed to keep its connection longer). So clearly the device was working as advertised, to better "filter" for the needs of the phone lines and the DSL modem (then the cheap filters I had been using were).

So I guess the bottom line is that noise on the line can do nasty things to DSL connections, and lightning is just one of the things that can add noise to phone lines. While we might never be able to get rid of that noise (we don't control the weather, for example), we at least have the option to use quality phone line filters to minimize the impact on our phones and DSL lines. And just because you normally get decent speeds when you do connect (like I did, before upgrading my DSL filters), doesn't mean you don't "need" better DSL filtration (as my experience shows that quality filters can sometimes help you maintain the connection when noise would otherwise disconnect you).]]> http://www.dslreports.com/forum/remark,20765988 Wed, 09 Jul 2008 17:57:55 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20751563 fuffer : I wonder if the disconnects are due to static on the line because of the lightning. It would make sense that static noise could interfere enough to cause the link to drop.

I can't say that I've had any issues, but I live in a new subdivision with new wiring.
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The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!]]> http://www.dslreports.com/forum/remark,20751563 Mon, 07 Jul 2008 01:08:50 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20751022 tstolze : Shows on hand

»www.newegg.com/Product/Product.a···25112006
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20751022 Sun, 06 Jul 2008 22:31:16 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20750964 winger94 :
said by tstolze See Profile :

I have solved my problems by replacing my Westell 6100 with a D-Link all in one model DSL-2640B.
Looks like a nationwide shortage on this unit at the moment. I tried about a dozen online sources, everybody has it on backorder.]]> http://www.dslreports.com/forum/remark,20750964 Sun, 06 Jul 2008 22:20:37 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20748222 grunt9800 : Is this the info?

Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information
DSL Speed (Kbits/Sec) 3584 608
Margin (dB) 11.0 17.0
Line Attenuation (dB) 49.5 27.0
Transmit Power (dBm) 18.2 12.2
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If you're ever feeling like one of the crowd, remember that you're unique...just like everyone else.]]> http://www.dslreports.com/forum/remark,20748222 Sun, 06 Jul 2008 09:23:13 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20748114 GoddardCat : I ot only lost connection but my 2wire 2700 was ried as well.]]> http://www.dslreports.com/forum/remark,20748114 Sun, 06 Jul 2008 08:13:03 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20747558 chd176 :
said by grunt9800 See Profile :

I lose my connection constantly during a thunder storm (goes out for about a minute or so then comes back on). So you think it's a modem issue?
Do you have a westell? If so then I would most likely say yes because I've had 3 westells and all had the same issue it would loose sync for a few moments when a thunderstorm rolled through. You can post your stats here and we can know a little bit more about it.
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10,000/768 CenturyTel PPPoE DSL line (really 5,000/768 ;)) Now it's really 1500/256...again lol]]> http://www.dslreports.com/forum/remark,20747558 Sun, 06 Jul 2008 00:34:57 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20746911 grunt9800 : I lose my connection constantly during a thunder storm (goes out for about a minute or so then comes back on). So you think it's a modem issue?
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If you're ever feeling like one of the crowd, remember that you're unique...just like everyone else.]]> http://www.dslreports.com/forum/remark,20746911 Sat, 05 Jul 2008 20:38:14 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20570815 tstolze : I have closed the poll, it appears with limited users to draw upon that this is a fairly common problem.

I have solved my problems by replacing my Westell 6100 with a D-Link all in one model DSL-2640B.
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20570815 Sat, 31 May 2008 21:46:01 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20489354 BigVe : 1500/256

2Wire 2700HG-B Gateway
Hardware Version: 2700-100534-005
Software Version: 4.25.19
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 1792 kbps
Upstream Rate: 320 kbps
Channel: Fast
Current Noise Margin: 17.0 dB (Downstream), 17.0 dB (Upstream)
Current Attenuation: 45.8 dB (Downstream), 24.0 dB (Upstream)
Current Output Power: 19.0 dBm (Downstream), 12.4 dBm (Upstream)
DSLAM Vendor Information: Country: {0xFF} Vendor: {GSPN} Specific: {0x800}
PVC Info: 8/35]]> http://www.dslreports.com/forum/remark,20489354 Thu, 15 May 2008 19:25:05 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20487056 chd176 : Westell 6100

Model Number E90-610014-06
Serial Number 07Z408638243
MAC Address 00:18:3a:f9:96:99
Software Version VER:4.00.00.00
Software Model NAT Combo
Description WireSpeed Dual Connect
Boot Loader VER:4.00.00.00
Configuration 096-900148-00A

I've been on fast path and interleaved didn't seem to make any difference.

Also I've been on 10/768 as well as 1.5/256 also I didn't notice a difference. I only started having these disconnects when I switched to the E90 modem from the B90.

Here are my stats on the 10/768 as well as the 1.5/256 with the new modem

10/768

Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 12484 894
Margin (dB) 15.5 16.0
Line Attenuation (dB) 30.0 16.5
Transmit Power (dBm) 19.7 12.1

1.5/256

Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1789 319
Margin (dB) 31.0 35.0
Line Attenuation (dB) 30.0 16.5
Transmit Power (dBm) 17.8 12.0

EDIT: I'm on ADSL2 as well ]]> http://www.dslreports.com/forum/remark,20487056 Thu, 15 May 2008 12:38:48 EDT Re: Lightning Disconnects http://www.dslreports.com/forum/remark,20485398 tstolze : Westell

Model Number E90-610015-06
Serial Number 06B409106133
MAC Address 00:18:3a:0e:a1:01
Software Version VER:4.02.00.00
Software Model NAT Combo
Description WireSpeed Dual Connect
Boot Loader VER:4.02.00.00
Configuration 096-900130-02A

10/768 ADSL 2+
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20485398 Thu, 15 May 2008 03:19:13 EDT Lightning Disconnects http://www.dslreports.com/forum/remark,20485396 tstolze : [mpoll]Have you experienced disconnects associated with lightning?, Yes, No, Not sure[/mpoll]

If so please post as much information about your modem as you can get along with your DSL package. Thanks! :)
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20485396 Thu, 15 May 2008 03:18:03 EDT