grunt9800
Bmf 34
Premium
join:2002-06-28
Fort Rucker, AL
 ·CenturyTel Inc.
·AT&T Southeast
edit:
July 5th, @09:13PM
|  1/2 download of what advertised
Can anyone think of a reason I would only be getting 3 Mbps of a 6Mbps rate? (upload is fine...512-ish). I've already got a work order in, just wondering if anyone had any ideas...thanks in advance
Not sure what kind of info you might need (equipment, settings, etc.)...just ask 
--
If you're ever feeling like one of the crowd, remember that you're unique...just like everyone else. |
|
fuffer
RF is Good For You
Premium
join:2001-06-21
Mukwonago, WI
clubs:
·CenturyTel Inc.
 ·RoadRunner Cable
| If you can get your modem stats, that would be handy. If you do a search for your modem type, you should find info on how to get into it's diagnostic page. The info from there is very helpful with troubleshooting.
--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!! |
|
grunt9800
Bmf 34
Premium
join:2002-06-28
Fort Rucker, AL
·CenturyTel Inc.
·AT&T Southeast
| reply to grunt9800
Model Number E90-610014-06
Serial Number 06B412242019
MAC Address 00:18:3a:29:44:91
Software Version VER:4.00.00.00
Software Model NAT Combo
Description WireSpeed Dual Connect
Boot Loader VER:4.00.00.00
Configuration 096-900148-00A
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information
DSL Speed (Kbits/Sec) 3584 608
Margin (dB) 11.0 17.0
Line Attenuation (dB) 49.5 27.0
Transmit Power (dBm) 18.2 12.2
I'm also going through a linksys WRT54G2
--
If you're ever feeling like one of the crowd, remember that you're unique...just like everyone else. |
|
BigVe
join:2005-07-15
Gulliver, MI | According to numbers provided(DSL Speed (Kbits/Sec) 3584 608) you are only provisioned for 3meg |
|
grunt9800
Bmf 34
Premium
join:2002-06-28
Fort Rucker, AL
·CenturyTel Inc.
·AT&T Southeast
| reply to grunt9800
What exactly does provisioned mean? Centurytel isn't sending a 6 meg signal (or however it works)? Or is it a hardware issue because I'm definitely paying for a 6 meg plan...thanks again
--
If you're ever feeling like one of the crowd, remember that you're unique...just like everyone else. |
|
BigVe
join:2005-07-15
Gulliver, MI
·CenturyTel Inc.
| What you are provisioned for is clearly listed in your modem stats.It say DSL Speed (Kbits/Sec) 3584 608 where the 3584 is the download speed your modem can see and that is all you have.If it was a 6meg the 3584 would say 7168.You need to call Support unless one of the C-tel techs here can help out. |
|
grunt9800
Bmf 34
Premium
join:2002-06-28
Fort Rucker, AL
·CenturyTel Inc.
·AT&T Southeast
| reply to grunt9800
Yeah I have a tech coming out tomorrow...is that not necessary? I'd like to fix it over the phone if possible...thanks again for your input
--
If you're ever feeling like one of the crowd, remember that you're unique...just like everyone else. |
|
CTEL GUY
join:2007-06-13
Monroe, LA | Looking for an update. Was the Tech able to resolve your issue? Thanks. |
|
grunt9800
Bmf 34
Premium
join:2002-06-28
Fort Rucker, AL
·CenturyTel Inc.
·AT&T Southeast
| reply to grunt9800
Had a tech come out and it turns out I'm not even eligible for the 6mb line. He says the most I can get is 4mb. So I do a speed test and I only get 1.5mb down. I call Centurytel and tell them I've been paying for a 6mb line that I'm not even eligible for and I'm only getting 1.5mb of that. She tells me it's the same price for all speeds >3mb and sets me up with the 4mb line. They send another tech guy out and I guess the first guy hooked my line up wrong (whatever is involved in that).
Long story short...everything fixed... 
--
If you're ever feeling like one of the crowd, remember that you're unique...just like everyone else. |
|
fuffer
RF is Good For You
Premium
join:2001-06-21
Mukwonago, WI
clubs: | Great to hear that it's fixed!
 |
|
CTEL GUY
join:2007-06-13
Monroe, LA
edit:
July 11th, @11:13AM
| reply to grunt9800
Great news. Sorry for your inconvenience. Thanks for your time and patience.
Also I love the sig.
"If you're ever feeling like one of the crowd, remember that you're unique...just like everyone else." |
|
