grrrrrrrrrr
@direcpc.com
| 87 West has only one transponder; speeds suffer
I just got off the phone with advanced level technical support at Hughesnet. Finally I get a straight answer about a problem I've been having that began on June 30th with my download/upload speeds. I receive an average of 70/40 or so every day, with speeds gradually picking up at 12:00 a.m. on the dot and coming to near halt again at 3p.m. or 4p.m.; He tells me this is due to their being only one transponder on my satellite, which I assume is 87 West as that is my longitude. In other words, though I pay for ProPlus, I will never receive speeds even close to their minimum until a satellite goes up. Asking for a time frame, none was given. I assume I'll have these speeds, then, until my contract is finished. Hughesnet is really a terrible company. |
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tobicat
join:2005-04-18
Tombstone, AZ | Well I think you just got told anything to get you off the phone. Pretty sure there are at least 5 and maybe 7 hughes transponders on 87 W.
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9000 spaceway III, 7000S SatMex 5 1270, Dlink wirless |
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one more too
@direcpc.com
| reply to grrrrrrrrrr
said by grrrrrrrrrr :
I just got off the phone with advanced level technical support at Hughesnet. Finally I get a straight answer about a problem I've been having that began on June 30th with my download/upload speeds. I receive an average of 70/40 or so every day, with speeds gradually picking up at 12:00 a.m. on the dot and coming to near halt again at 3p.m. or 4p.m.; He tells me this is due to their being only one transponder on my satellite, which I assume is 87 West as that is my longitude. In other words, though I pay for ProPlus, I will never receive speeds even close to their minimum until a satellite goes up. Asking for a time frame, none was given. I assume I'll have these speeds, then, until my contract is finished. Hughesnet is really a terrible company.
I'm not sure what you mean by saying the 87 W is "your longitude", but, if you mean that is where you are physically located, that has nothing to do with which satellite you are getting your signal from. You could be on any of the 16 or so satellites that Hughes is using, and they are all at different longitudes.
Also, as Tobicat said, I'm quite confident that there are several transponders on 87 W and also on each of the other satellites.
However, the situation that you describe has been the subject of several threads on this forum in the last few months. Quite a few people, on various satellites, have described and documented a situation where their speeds drop to below 100 every day at exactly 4 p.m. Eastern and then come back up to normal plan speeds at exactly midnight Eastern. There are various theories as to what triggers this, but what I'm sure of is that it is an attempt by Hughes to ration limited and over-sold bandwidth. Some believe that it is triggered by regularly using a large share of daily bandwidth allowance, even if not using enough bandwidth to reach FAP. If you go through the last few pages of threads, I'm sure that you can find out more about this phenomenon. |
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seeya
Premium
join:2007-06-02
Pahrump, NV
 ·HughesNet Satellit..
| reply to grrrrrrrrrr
G26 (93W) has had a big problem. Your actual longitude has little to do with the satellite you are assigned to. Enter 192.169.0.1 (the address for the "System Control Center") into your browser address bar then click the System Info button to see your assigned satellite.
If it's 93 west, then that's your problem. Rumor has it that the 93W satellite lost a solar panel, so there is only enough power for a few transponders. That will remain a problem until a spare satellite (if one is available) can be repositioned into that slot.
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-ben-
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HN7000S | ProPlan | .74 | 2W | 117W/1090 |
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grrrrrrrrrr
@direcpc.com
| reply to grrrrrrrrrr
I hard nothing wrong, he told me there is one transponder on my satellite. My system control panel is accessed by going to 192.168.0.1
How could I get it that wrong. I have absolute confidence that he told me my satellite has one transponder.
In system info:
Satellite:
Satellite
Outroute: Primary
Longitude: 87 West
Receive Frequency:1090 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Horizontal
Transmit Polarization:.Horizontal
22KHz Tone:Off
Router Address: 67.142.150.142
I may not be tech savy, but I know what I heard. And this was the message. As for the previous comment, you are way off the mark. I am not on 93 west. People don't have to believe me. Just ask others on 87 West to conduct a speed test. I don't know what satellite I am on, for I don't know where that info is. I just assumed 87 West would make it clear what satellite I am pointed at. After 5 calls to tech support, the problem is 100% on their end. The last tech confirmed this. He cannot tell me when speeds will increase, because again: THE PROBLEM IS THE SATELLITE HAS ONE TRANSPONDER! |
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c150L
join:2004-06-30
New London, WI
edit:
July 5th, @10:41PM
| Satellite
Transmit Path: Satellite
Outroute: Primary
Longitude: 87 West
Receive Frequency: 1250 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Horizontal
Transmit Polarization: Horizontal
22KHz Tone: Off
I'm on 87W, and 1250 mhz. I guess that makes at least 2?
This speed test is quite a bit higher than what I normally see, but does seem I've been a little higher recently. My signal though, has been 5-10 points lower than my normal 62-64. |
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grrrrrrrrrr
@direcpc.com
| reply to grrrrrrrrrr
Actually, I just got off the phone with level three support. He says I am on satellite AM3. He told me he does not know why I was told by level 1 that the satellite I was on has only one transponder. He says that on AM3 there are seven transponders. He has now sent my problem to level four, who will call me back in two business days. I'm getting the classic runaround.
To c150L:
Run a speed test at Hughes customer care website. Are the results logged four hours later than they should be? When I run a test at 5:30, it says 9:30 in the results. This was strange, because it began 10 minutes after I got off the phone with support yesterday saying I will be asking for a refund during this poor service period. He told me yes, he understands, and that I should conduct speed tests regularly to document it. Strange coincidence? I don't think so.
I also indirectly informed the level 3 guy about this forum, where customers speak of the 4 p.m. / 12:00 a.m. phenomenon. He told me he does not believe it, that perhaps people are mistaken. Personally, since I am seldom here at 4:00 p.m. it is hard for me to verify. I can say that at exactly 12:00 a.m. every night for the last 4 nights, my download speeds improve by a few hundred. If I conduct a test a few hours later, say at 2:00 a.m., then they are at 1000+. Something is not right here. I have trouble believing that everyone jumps off of their computer at exactly 12:00 a.m. every day, freeing up bandwidth.
I will now be starting a new thread about AM3. |
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one more too
@direcpc.com
| reply to c150L
According to the HughesnetSatellite/Antenna/Transponder Listing from a few months ago, there are 7 active transponders on 87 W, as well as a number of others that I assume were for back up or future use. The active frequencies were 1050, 1070, 1090, 1330, 1290, 1250, and 1150. |
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grrrrrrrrrr
@direcpc.com | reply to grrrrrrrrrr
This thread should be closed due to its inaccuracy. I am requesting it be removed, as I have started a more informed thread instead. |
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c150L
join:2004-06-30
New London, WI
| reply to grrrrrrrrrr
said by grrrrrrrrrr :
To c150L:
Run a speed test at Hughes customer care website. Are the results logged four hours later than they should be? When I run a test at 5:30, it says 9:30 in the results. This was strange, because it began 10 minutes after I got off the phone with support yesterday saying I will be asking for a refund during this poor service period. He told me yes, he understands, and that I should conduct speed tests regularly to document it. Strange coincidence? I don't think so.
July 6th, 03:04AM - 593/144 kbps
July 6th, 03:00AM - 503/119 kbps
July 6th, 02:57AM - 382/140 kbps
July 6th, 02:50AM - 561/141 kbps |
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grrrrrrrrrr
@direcpc.com | reply to grrrrrrrrrr
Are those the right times? |
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c150L
join:2004-06-30
New London, WI | Appearently not. I did this test just prior to posting them. Would have been about 10:00 central time. (I believe.) |
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tobicat
join:2005-04-18
Tombstone, AZ
| reply to grrrrrrrrrr
"Run a speed test at Hughes customer care website. Are the results logged four hours later than they should be? When I run a test at 5:30, it says 9:30 in the results. This was strange, because it began 10 minutes after I got off the phone with support yesterday saying I will be asking for a refund during this poor service period. He told me yes, he understands, and that I should conduct speed tests regularly to document it. Strange coincidence? I don't think so.
"
The speed test has always been different from your local time nothing new there. Mine is 5 hours off during day light saving and 6 hours off on standard time.
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9000 spaceway III, 7000S SatMex 5 1270, Dlink wirless |
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budr
Premium
join:2007-12-22
Anadarko, OK
| reply to grrrrrrrrrr
I'm on 87W, 1290 MHz. My speeds have actually been pretty decent lately. I repointed the dish and got signal strength up from low 70's to around 90.
Looks like the speed tests are recorded in UTC, aka. Greenwich Mean Time. The last test was recorded just a few minutes ago, 10:20 local (Central) time.
July 6th, 03:20PM - 1237/195 kbps
July 5th, 10:51PM - 1200/195 kbps
July 4th, 10:55PM - 1369/195 kbps
July 3rd, 09:26PM - 1361/193 kbps
July 3rd, 03:30PM - 1361/193 kbps
July 1st, 07:32PM - 1328/192 kbps
July 1st, 06:03PM - 1224/144 kbps
June 24th, 08:15PM - 1295/172 kbps
June 22nd, 05:07PM - 1153/194 kbps
June 22nd, 10:36AM - 1381/176 kbps
June 18th, 06:59PM - 1299/195 kbps
June 18th, 06:55PM - 1323/43 kbps
June 16th, 05:23PM - 1363/152 kbps
May 20th, 07:20AM - 1390/193 kbps
May 18th, 10:44AM - 1373/196 kbps
May 18th, 10:20AM - 1334/194 kbps
May 5th, 10:27AM - 1232/195 kbps
May 4th, 09:02PM - 74/33 kbps
May 4th, 05:17PM - 83/48 kbps
May 4th, 05:16PM - 79/33 kbps
May 4th, 05:14PM - 83/35 kbps
May 4th, 10:21AM - 1185/193 kbps
May 3rd, 12:47PM - 1213/195 kbps
May 2nd, 12:06PM - 1117/194 kbps
May 1st, 02:55PM - 1203/194 kbps |
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grrrrrrrrrr
@direcpc.com
| reply to grrrrrrrrrr
"The speed test has always been different from your local time nothing new there. Mine is 5 hours off during day light saving and 6 hours off on standard time."
Mine has always been in Eastern Standard Time until a few days ago, which is my time zone. After numerous reports on this to Hughesnet, nobody told me what you have (that that test results should log in different time zones). They have just said they have noted it in my case note so when speed tests are looked over, the engineer will know. |
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tobicat
join:2005-04-18
Tombstone, AZ
| The speed test difference has been discussed several times going back at least two years. I addressed it to the NOC during the Beta testing of both the 7000s and 9000 so it has been wrong at least that long. Maybe not even wrong as it does appear to be GMT. The NOC/ support guys appear to have nothing to do with the guys who program the stuff on the hughes site and really do not give a dinky do.
If you use this site the times will be Eastern time. However the low level support guys probably have no clue that there are two different hughes speed test sites.
»my.hnsspeedtest.com/speedtest/login.pyt
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9000 spaceway III, 7000S SatMex 5 1270, Dlink wirless |
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