Am I the bad luck one in teksavvy? in TekSavvy http://www.dslreports.com/forum/r20742619 en Tue, 02 Dec 2008 20:26:25 EDT Tue, 02 Dec 2008 20:26:25 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20788393 netpro : Just found out that actually the DSL was activated at the same time when the phone was activated. Before getting the Bell modem @ 10am, I had my own SS4200 connected without any problems. I am actually replying the thread using DSL now. Great! :)]]> http://www.dslreports.com/forum/remark,20788393 Mon, 14 Jul 2008 10:19:38 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20787895 netpro : :) The Final Conclusion/Finding on my phone transfer!

I have to give Bell big credit because they do keep their promise to transfer my phone over on time, actually before schedule as the promise was 8am-12pm today. However, I found my phone is already with Bell @ 7:30am. What a relief! I don't have to worry about Rogers disconnecting my phone any more. So, it wasn't my phone account problem. It really was teksavvy's non-tech CSRs screwed up the transfer.

Next thing I have to see is that if the 2MB DSL is good enough, if so, I will give teksavvy another chance for the DSL service. Otherwise, I have to use Bell's VDSL @ 7MB or 16MB which is the only full speed internet available in my building.

]]> http://www.dslreports.com/forum/remark,20787895 Mon, 14 Jul 2008 07:58:09 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20766856 netpro : What a suprise(difference)! I just got 3 calls from Rogers asking why I wanted to transfer my home phone to Bell. That's speedy.
More interesting thing is that after they knew they cannot keep me as I need traditional land line, they acutally offered me 20% discount on the two services left(internet & TV)and a gas card for one year contract. They were really afraid(which they should be) that I am going away. I refused and would leave that opportunity to somebody else as I had enough with that stupid intrusive in-brower bar and I accidently found that Bell may offer the VDSL in my building which will be up to 16MB('»www.connectyourspace.com').

Looks like Bell may be able to hold the promise and deliver my phone in 5 days. If so, I am getting the 16MB link.

said by netpro See Profile :

I am curious myself too about the outcome and will let everybody know how it turns out. BTW, my phone number was never sprint, but Bell. I ported my number to Rogers a few years back due to no DSL service in my area. Now it seems Bell(of course teksavvy) can offer 2MB link which is ok for me. I just hate Rogers too much to stay with them. They treat loyalty like shit.

said by jfmezei See Profile :

Is this a case of Teksavvy actually making mistakes ?

If the customer says to Teksavvy he lives in Town X, but Rogers thinks you are in town Y, can Teksavvy really know that they should enter Y in the request form ?

Remember that Rogers doesn't really have landline service. It is something it inherited when it bought Sprint Canada. And it is something it didn't really want.

Netpro, it would be interesting if you could confirm once Bell truly has transfered your service fully. I personally woudln't be surprised to see some snafus with bell too.

Number portability is relatively new to Canada and even in the USA where it has been available for some time, there are still lots of snafus.
]]> http://www.dslreports.com/forum/remark,20766856 Wed, 09 Jul 2008 20:56:50 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20762161 jfmezei : Yeah Guspaz, isn't the phone thing Eric's turf ?

I think the 2 older Gaudrault brothers should threathen to fit their kid brother with cement shoes and throw him in Lake Ontario :-) :-) :-) :-)

*I* am aware that Teksavvy has some pretty major systems upgrade to perform this year and the workload must be very high when you consider the growth they are going through, and then you add this newphangled service called "telephone" and *I* can certaintly understand little snafus here and there.

But a customer who is new to TSI doesn't know the story behind the scenes and thus only sees the end result, and where there is a snafu, it leaves a bad taste of the company.

The fact that such a single issue can still be discussed like this and get the owners involved in the conversation means a lot. It means that the owners do care about fixing such snafus.]]> http://www.dslreports.com/forum/remark,20762161 Wed, 09 Jul 2008 00:41:48 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20761740 Guspaz : Poor Eric, nobody mentions him... Doesn't he also own a share? :P]]> http://www.dslreports.com/forum/remark,20761740 Tue, 08 Jul 2008 22:47:53 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20760941 TSI Marc : Hey elwoodblues,

There's no PR spin at all, I'm just trying to be honest and give my point of view as I wish it would be done if the situation were reversed.

For those who don't know, I'm the other owner. Rocky and I are brothers and we own TekSavvy.
--
TSI Marc - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,20760941 Tue, 08 Jul 2008 20:06:00 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20760857 CR123 : I think that Teksavvy probably has done the best they can do in their SLO's with Bell - and it's awfully hard to prove that Bell isn't trying their best to meet their obligations. Well, awfully hard to prove to the CRTC, and I'm sure Teksavvy is a bit too busy right now to form a regulatory department that would investigate.]]> http://www.dslreports.com/forum/remark,20760857 Tue, 08 Jul 2008 19:51:20 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20760849 elwoodblues : I think what everyone is missing is that you have a real person (in the case or Marc or Rockey) that actually respond to your issues.

Try that with Rogers or Bell(ok Teksavvy is smaller but the principles are the same)

Now is Marc giving you PR spin? Some of I suspect, but I also see a lot of honesty... "we dropped the ball" he's here taking the flak and responding.

Now lets look at the Rogers mess with the iphone. Data rates to expensive, transfer amount too low.. whats the response? "We could give you unlimited,but it'll cost more"!!!!!

I don't know Marc's position with Teksavvy(Partner?) but he is painfully aware of what ticking off a customer is.

Rogers? MEH who cares...

I know I'm not comparing apples to apples, but the point here is that Rogers has all the money to hire PR , to spin the story in their favour but instead don't care.

I suspect that the customer service (though in this instance it seems to leave something to be desired), is and what makes Teksavvy.

For the record, I use 3web (too far away from the CO for DSL) and am not a Teksavvy employee.]]> http://www.dslreports.com/forum/remark,20760849 Tue, 08 Jul 2008 19:50:13 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20760450 netpro : I am curious myself too about the outcome and will let everybody know how it turns out. BTW, my phone number was never sprint, but Bell. I ported my number to Rogers a few years back due to no DSL service in my area. Now it seems Bell(of course teksavvy) can offer 2MB link which is ok for me. I just hate Rogers too much to stay with them. They treat loyalty like shit.

said by jfmezei See Profile :

Is this a case of Teksavvy actually making mistakes ?

If the customer says to Teksavvy he lives in Town X, but Rogers thinks you are in town Y, can Teksavvy really know that they should enter Y in the request form ?

Remember that Rogers doesn't really have landline service. It is something it inherited when it bought Sprint Canada. And it is something it didn't really want.

Netpro, it would be interesting if you could confirm once Bell truly has transfered your service fully. I personally woudln't be surprised to see some snafus with bell too.

Number portability is relatively new to Canada and even in the USA where it has been available for some time, there are still lots of snafus.
]]> http://www.dslreports.com/forum/remark,20760450 Tue, 08 Jul 2008 18:20:42 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20758998 anon : "we work very closely with Bell on all fronts" sounds like mandatory PR content...and leads me to wonder how much advanced warning you had of the throttling of your wholesale service...

feel free to correct me as IANAL but is Bell not mandated to do business with you? and were you(TS) an active participant in the negotiation of your Service Level Objectives? a SLO may not be as restrictive as a SLA but there is still a consequence for failure.

you need to change this and present yourselves as doing so, filings to the CRTC, renegotiations of contract elements etc. it is not an instant process but we (the community) mostly realize that. what you need to realize (beyond saying "there are realities that we are constantly at the mercy of" and "There are zero excuses" makes you look foolish) is that you need to present yourselves as more then complacent with the imbalances in your relationship with Bell.]]> http://www.dslreports.com/forum/remark,20758998 Tue, 08 Jul 2008 14:02:00 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20758983 TSI Marc : Hey JF,

We did indeed drop the ball on this one. There may have been other factors but there's no denying that we have been making mistakes, more then normal. It's not just this one order. Rocky and I can see it and it needs to be put in check. I don't think there's that much wrong but it's more about letting people down then anything. We haven't been paying proper attention. It's normal to have issues but if we're not paying attention, they don't get resolved properly.

The lack of attention wasn't because we were picking our noses either, we've been busy with a few things that needed attention. Certainly this CRTC stuff has taken up a ton of energy and resources but doesn't excuse that we need to find a way to make it all happen.
--
TSI Marc - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,20758983 Tue, 08 Jul 2008 13:59:45 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20758942 jfmezei : Is this a case of Teksavvy actually making mistakes ?

If the customer says to Teksavvy he lives in Town X, but Rogers thinks you are in town Y, can Teksavvy really know that they should enter Y in the request form ?

Remember that Rogers doesn't really have landline service. It is something it inherited when it bought Sprint Canada. And it is something it didn't really want.

Netpro, it would be interesting if you could confirm once Bell truly has transfered your service fully. I personally woudln't be surprised to see some snafus with bell too.

Number portability is relatively new to Canada and even in the USA where it has been available for some time, there are still lots of snafus.]]> http://www.dslreports.com/forum/remark,20758942 Tue, 08 Jul 2008 13:50:26 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20758766 TSI Marc : Thorne,

You're preaching to the quire.

There are no SLA's, only SLO's with Bell. They are not legally obligated to achieve those objectives. They are only obligated to try.

We are proactive, and we work very closely with Bell on all fronts.

The fact is that even still, there are realities that we are constantly at the mercy of. It's not black or white.

For the short comings, I've already said my piece. There are zero excuses. We are working at it, and will get back to our old ways come hell or high water.

One thing is for sure, if we were to take a "this is BS, I'm going to climb up your ass" attitude with them, we would all be worse off.
--
TSI Marc - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,20758766 Tue, 08 Jul 2008 13:24:02 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20758610 anon : "They are all supposed to respond with x amount of time but we've been finding that that isn't always happening."

more BS

you should have a SLA (service level agreement)with these providers. that SLA should state 'we will respond in x days'. if they are not getting back to you as defined by your SLA then you need to get your lawyers to climb up their ass and bite!

be proactive! it's not 'bell has a problem...' it's 'TS has a problem w/ bell'

stop using Bell's shortcomings to excuse your lack of action. ]]> http://www.dslreports.com/forum/remark,20758610 Tue, 08 Jul 2008 13:00:16 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20758566 elwoodblues :
said by Stewy See Profile :

said by netpro See Profile :

I ordered ... DSL at the end of the June to get away from Rogers.
I kinda understand your frustration but it's not as if you missed your flight to the moon or anything.

If you were with rogers and ordered DSL you should have stayed with rogers until your DSL got connected that way you wouldn't have had any downtime. Rogers will pro-rate on the day you quit and I'm sure that TSI would have pro-rated you on the day you started or even later.

When I ordered DSL my line was totally dead, I was supposed to go live on Friday and TSI was the one that called me on Monday morning asking why they didn't see any activity. I told them I didn't have DSL and they logged a ticket with Bell and it took another day or two.

Yea crap does happen and I applaud TSI for being up-front unlike other companies.
they won't pro-rate squat, they want 30 days notice for any cancellation of service now.]]> http://www.dslreports.com/forum/remark,20758566 Tue, 08 Jul 2008 12:51:27 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20758465 TSI Marc : Hey netpro,

yeah, I added that bit about Rogers because of a couple other posts.. i.e. It wasn't really directed specifically at you but more as a general statement.

anyway, thanks for the feedback. cheers.
--
TSI Marc - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,20758465 Tue, 08 Jul 2008 12:33:06 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20758442 netpro : Hi Marc, I understand you as manager is trying to protect your people, I would do exactly the same if I were you. However, only deal with the facts, mistakes are mistakes. And I believe you missed my point. I never complained about the turnaround due to the fact that 3 vendors involved. That's why I planned so far ahead(more than 1 month). During this period, Bell/Rogers did give you rejects within every 10 days or so due to your mistakes. I can't really blame them even though they aren't really helping here, but at least play by the book without mistakes on their side.

the bottom line is everyone should learn from their mistakes and grow out of it. You guys have such great products and technical expertise, I really wish you go far far better.

said by TSI Marc See Profile :

netpro,

It should be noted that transfers from other providers, non-bell, such as Rogers are generally more involved. example; we talk to Bell, Bell talks to Rogers, Rogers responds to Bell, Bell responds to us. They are all supposed to respond with x amount of time but we've been finding that that isn't always happening.
]]> http://www.dslreports.com/forum/remark,20758442 Tue, 08 Jul 2008 12:27:37 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20758373 netpro : You don't understand. It actually is because I got the letter from Rogers more than one month ago about "go digital or be disconnected". To avoid any interruption to my phone service and a pretty good assumption on long waiting transfer time, I put the order in more than a month ago. If it wasn't for those mistakes the teksavvy's CSRs made, One month should be more than enough to transfer the phone over. Now I am at risk of being disconnected.

said by Stewy See Profile :

I kinda understand your frustration but it's not as if you missed your flight to the moon or anything.
]]> http://www.dslreports.com/forum/remark,20758373 Tue, 08 Jul 2008 12:14:26 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20758370 jfmezei : Aren't these types of glitches sort of expected as a company starts to offer a fairly complex service ? (voice phone)

Seems to me that it in only through experience that they will learn about how to handle more complex cases, and unfortunatly, that will be at the cost of customers like netpro.]]> http://www.dslreports.com/forum/remark,20758370 Tue, 08 Jul 2008 12:14:09 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20758280 TSI Marc : netpro,

I believe you spoke with Rocky yesterday. I understand you've already moved on, that's only fair. To clear things up a bit with regards to this thread; it was definitely not for lack of training. Your order was processed by two skilled staff from what I gathered from my discussion with Rocky (who's on the road right now, or else he'd be writing this). After discussing this for the past week we've come to understand that it's been a case of not paying enough attention to detail of the daily minute to minute activities in part due to Rocky and I having our attention in a few different directions.

Specifically, I have to defend our CSRs, they are definitely not "idiots". If anything it was that they were overwhelmed from our lack of paying attention. The blame is squarely on Rocky and I and we have heard you loud and clear. We do appreciate your honest feedback.

It should be noted that transfers from other providers, non-bell, such as Rogers are generally more involved. example; we talk to Bell, Bell talks to Rogers, Rogers responds to Bell, Bell responds to us. They are all supposed to respond with x amount of time but we've been finding that that isn't always happening.
--
TSI Marc - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,20758280 Tue, 08 Jul 2008 11:54:59 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20758207 anon : I whole heartedly agree w/ you re:poor CUSTOMER-support @ Teksavvy

the technical dept is usually good but...I had my phone disconnected (rogers) due to a mis-communication. this had no initial effect on my internet but when the bell guy came to reconnect the phone the circut # changed (not a surprise). so I called TS tech dept and filled them in on the situation. I asked them to open a ticket so I could call back and quickly refrence something to get the TSR/CSR up to speed when I called back with the new circut#. TSR says 'nope' call back w/ c# and we'll open ticket, 'it's the way we do it'. so I call back later w/ the c# and decide why should I spend cell minutes when I am offered option to leave Q and create VM. so I leave VM w/ name; company name; situation; and c# and a request for a followup. I get VM few hrs later 'hi we got your VM and C#'. I call back 3 days later to get activation date and I'm told 'there is no move order' ?!? WTF !?! i say 'what about msg?' 'dont know' says CSR....

so I placed a new move order with the CSR and of course '5 day wait 'cus of Bell, nothing we can do' which is BS cop out to me given TS dropped the ball 3 days earlier. I say as much and CSR says 'someone will be talked to'...so I'm out ~CAD$2k from lost business (I have a business acc w/TS) for 3 days of continuing outage but 'someone will be talked to' and I'm supposed to feel good about this.

I recommend TS to many PPL because of their stance for net neutrality but the customer experience is declining steadily from 'Better than Bell' to 'At Best Like Bell']]> http://www.dslreports.com/forum/remark,20758207 Tue, 08 Jul 2008 11:44:30 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20758172 Stewy :
said by netpro See Profile :

I ordered ... DSL at the end of the June to get away from Rogers.
I kinda understand your frustration but it's not as if you missed your flight to the moon or anything.

If you were with rogers and ordered DSL you should have stayed with rogers until your DSL got connected that way you wouldn't have had any downtime. Rogers will pro-rate on the day you quit and I'm sure that TSI would have pro-rated you on the day you started or even later.

When I ordered DSL my line was totally dead, I was supposed to go live on Friday and TSI was the one that called me on Monday morning asking why they didn't see any activity. I told them I didn't have DSL and they logged a ticket with Bell and it took another day or two.

Yea crap does happen and I applaud TSI for being up-front unlike other companies.]]> http://www.dslreports.com/forum/remark,20758172 Tue, 08 Jul 2008 11:36:18 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20758015 TSI Marc : I agree that we've dropped the ball. Rocky and I are aware of the situation. In the past week we've stopped all new activities to focus our full attention on internal processes.

Sorry for the let down gang.
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TSI Marc - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,20758015 Tue, 08 Jul 2008 11:06:39 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20757892 kbray : I hate to burst your bubble, but not all Bell reps are roses either, especially the overseas robots.

I totally can't defend Teksavvy though with this case... It sounds like your a victim of multi-messups. ]]> http://www.dslreports.com/forum/remark,20757892 Tue, 08 Jul 2008 10:39:54 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20757822 netpro : finally had to cancel everything with Teksavvy.

It's really unfortunate that I really like their products and the people in the technical support area there.It's the customer service really screwed up big this time.

I opened the transfer with Bell today. At least I can see a big difference at the customer service because they are very careful and being through. Without me having to say extra things, they are very organized and cover every detail on the order. From this perspective, you have to give Bell credit on staff training. Rocky should give his customer service personnel more training in this area for sure.]]> http://www.dslreports.com/forum/remark,20757822 Tue, 08 Jul 2008 10:27:32 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20755419 netpro : :mad:

No argument there. As I last post, I was NEVER complaining about the technical support. The technical support people are good, but the non-tech CUSTOMER SERVICE personnel who handle my order are absolutely idiots. Sorry to be rude, but no other words to describe them better after one month frustration!]]> http://www.dslreports.com/forum/remark,20755419 Mon, 07 Jul 2008 19:38:13 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20755417 JimmyArms : I think perhaps, and this is just a guess, that maybe teksavvy's support has been overwhelmed the last few months.

The biggest complaint I've read is that while tech support is quick to answer, easily understandable, friend, and even cheerful the answer many people are getting is that "we'll submit a ticket".
That's basically it. Then you are stuck waiting anywhere from a couple of days(best case scenario) to god knows when.
I've yet to be called back when told I would or asked to be.

It gets really frustrating.

I'm still waiting for the credit I was promised at the beginning of May. I'll wait until my July 20th bill and if it's not on there I'll probably just forget about it. The $5 or what ever it is going to be just isn't worth the aggravation anymore. :( ]]> http://www.dslreports.com/forum/remark,20755417 Mon, 07 Jul 2008 19:38:02 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20755321 Guspaz : That's odd, TekSavvy is normally known for their excellent tech support. You might want to get in touch with Rocky (owner) and ask him to look into what's going on with your account.]]> http://www.dslreports.com/forum/remark,20755321 Mon, 07 Jul 2008 19:19:02 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20755298 netpro : I have never seen such stupid customer service before!

Technical support is good and important, but it's useless when you cannot provide any service to the customer, isn't?! :mad:]]> http://www.dslreports.com/forum/remark,20755298 Mon, 07 Jul 2008 19:14:51 EDT Re: Am I the bad luck one in teksavvy? - Ridiculous XXX ! http://www.dslreports.com/forum/remark,20755224 netpro : :mad:

Absolutely stupid customer service!
Since nobody calls me again(Not surpise here given the past 1 month experience), I called in to follow-up and only to find out the customer service put the city wrong again and caused the 4th reject. Technically "north york" and "toronto" mean the same, but Rogers won't do anything unless the address is EXACT the same as what is on my account.
The only thing they can do is to push back to another 10 days!!!!
That's it. I cannot risk Rogers disconnecting my phone before that. I am cancelling my order. It's ridiculous service.]]> http://www.dslreports.com/forum/remark,20755224 Mon, 07 Jul 2008 19:01:23 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20755178 netpro : better yet. Just do whatever the opposite.
In this case, stay away from teksavvy's forum.

:D]]> http://www.dslreports.com/forum/remark,20755178 Mon, 07 Jul 2008 18:51:02 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20753599 jyeung : Speaking of bad luck, I think I've had my fair share of frustrations too. Granted...it's way worse with Bell (they won't even return my phone calls!), so it's a better change I suppose :)

- Jason]]> http://www.dslreports.com/forum/remark,20753599 Mon, 07 Jul 2008 13:49:41 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20753451 anon : Remind me never to go in on a lottery ticket with you]]> http://www.dslreports.com/forum/remark,20753451 Mon, 07 Jul 2008 13:22:09 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20753418 netpro : :mad: :huh:

Looks like going nowhere again. Guys??!!!]]> http://www.dslreports.com/forum/remark,20753418 Mon, 07 Jul 2008 13:14:41 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20744250 netpro : Thanks David. PM sent.

said by TSI David See Profile :

Hi,

Can you send me a PM with the information for the account so I can give you some assistance? :)
]]> http://www.dslreports.com/forum/remark,20744250 Sat, 05 Jul 2008 02:48:46 EDT Re: Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20742689 TSI David : Hi,

Can you send me a PM with the information for the account so I can give you some assistance? :)
--
TSI David - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,20742689 Fri, 04 Jul 2008 17:41:15 EDT Am I the bad luck one in teksavvy? http://www.dslreports.com/forum/remark,20742619 anon : I heard lots of good things about teksavvy and actually forwarded those info to friends who eventually got the teksavvy services happily ever after.

However, My own is totally different. I ordered the Rogers home phone transfer and DSL at the end of the June to get away from Rogers. It still hasn't happened yet after 3 rejects and last one no response so far.
detailed events as below:
1. first reject. somebody mistaken put my phone company as Bell.
2. second reject. somebody called me up, got the phone company name right, but forgot to put into system!
3. 3rd reject. Nobody knows exactly why as nobody told me there was a reject until I called to find out.
4. 4th try. No response so far after overdue for two days.

What life is so unfair!!! :(]]> http://www.dslreports.com/forum/remark,20742619 Fri, 04 Jul 2008 17:22:12 EDT