dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to k7aab
Re: tech support
Hi k7aab -
Typically in order for the telephone company to officially disqualify your line they need to be dispatched our to your location to check your line. Based on what you stated it sounds as though you are on the 384-1500/128-384 profile and AT&T stated that your line wouldn't hold the full 1500 and needed to be provisioned to the 768 profile. Since that is within the package range that wouldn't constitute a disqualification by the phone company.
That being said if you send me your account information I would be happy to take a look and escalate your issue within our support team.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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k7aab
join:2001-04-03
Granite City, IL | but even after the re provision I am still having the same problems .. |
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sashwa
Pixie Cat Crunches and Folds
Premium,Mod
join:2001-01-29
Alcatraz
clubs:  | Did you IM George the info he requested? If you have, then that's good. If not please do so. |
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DSLX_Zak
Premium
join:2007-01-04
Salt Lake City, UT
| Hi k7aab,
Or you can send the info to me and I will take a look.
I understand the need to vent frustrations about the technical problems you are having with the DSL.
--
Zak
Tech Support
DSLExtreme
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