mrblaineng
join:2008-07-02
| Activation today, but no internet
So i placed my order for dsl extreme on the 29 of June and today was supposed to be the activation date. I checked on the dsl extreme site and it says my account is active, but when I plug everything into my speedstream 4100 modem my dsl light flashes green for 3-4 seconds then flashes red for 3-4 seconds, and the internet light is not on. I was wondering if anyone else has had this problem before. Thanks. |
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DSLX_Zak
Premium
join:2007-01-04
Salt Lake City, UT
| Hi Mrblaineng,
I would be happy to take a look at the account for you and see if there were any problems with the order. If you would like me to take a look just send me a PM with your account info.
Please make sure that the modem is connected to the line without a filter and that ANY and ALL other phone devices on the same line are filtered(or unplugged for troubleshooting purposes). With that in mind the phone company has until midnight on the due date to activate the digital service on the line.
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Zak
Tech Support
DSLExtreme
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mrblaineng
join:2008-07-02
| reply to mrblaineng
Okay, So today DSL Extreme called me and got my internet up and running and I just wanted to post about my great experience. I would like to thank DSLX_Zak and the DSL Extreme team as they were quick and very helpful. The customer support that called me was very nice and considerate. The speed I am getting is as advertise and I am very happy. I would definitely recommend DSL Extreme to anyone that I know. I hope DSL Extreme keeps up their service and I will be a customer for A LONG time. Once again thank you DSLX_Zak and the entire DSL Extreme team. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Thanks for the follow up and positive feedback mrblaineng. I am glad to hear that we were able to assist in getting you up and running and that you are fully satisfied with our support and service.
Please be sure to place a review on this site to share your positive experience with others by going to: »/docontrib/ISP/1434
Thanks
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George
General Manager
DSL Extreme
Will work for reviews.  |
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