intercede007
join:2002-10-20
Fort Walton Beach, FL
| reply to GameRadio
Re: question about cable boxes (4240 HDC)
said by robertfl  :just wanted to ask, the box earlier said ---- and had to have an operator reset it. would rebooting it help or does it have th be manually reauthorized? we lost cable for about 2 hours last night and it didn't receive it's nightly ping. -Rob A DHCT will go into brick (----) for a few reasons:
1) Non-pay disconnect
2) remove of entitlements (account change)
3) loss of EMM's because it couldn't hear the forward data carrier for 20 or more days.
We try to "hit" every set top at least once every 30 days. With 170,000 of them on the plant, it would be impossible to do every night. A reboot typically will not fix whatever caused that box to lose it's authorization on the network.
said by GameRadio :I could be wrong but a reset should work, If I understand correctly the box has to talk back to cox while booting up to authorize itself get any applicable updates if necessary etc. If a set top was successfully booted and recieved it's entitlements, it theoretically can be "deaf" to the controller for up to and slightly beyond 20 days before it needs to be refreshed. |
|
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| said by intercede007 :said by robertfl :just wanted to ask, the box earlier said ---- and had to have an operator reset it. would rebooting it help or does it have th be manually reauthorized? we lost cable for about 2 hours last night and it didn't receive it's nightly ping. -Rob A DHCT will go into brick (----) for a few reasons: 1) Non-pay disconnect 2) remove of entitlements (account change) 3) loss of EMM's because it couldn't hear the forward data carrier for 20 or more days. We try to "hit" every set top at least once every 30 days. With 170,000 of them on the plant, it would be impossible to do every night. A reboot typically will not fix whatever caused that box to lose it's authorization on the network. said by GameRadio :I could be wrong but a reset should work, If I understand correctly the box has to talk back to cox while booting up to authorize itself get any applicable updates if necessary etc. If a set top was successfully booted and recieved it's entitlements, it theoretically can be "deaf" to the controller for up to and slightly beyond 20 days before it needs to be refreshed. Why is that the case? if the account is kept up to date why does it have to be pinged?
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
|
intercede007
join:2002-10-20
Fort Walton Beach, FL
| said by dvd536 : Why is that the case? if the account is kept up to date why does it have to be pinged? Lots of reasons.
Non-payment
Code changes (addition/change of services in billing)
New channels and features
Quality control (missed codes in billing)
Sometimes you get a box that "walks" away from the head-end for whatever reason, and it needs to have it's privledges revoked.
I'm sure there are a few others that our billing system administrators could come up with, but those are the biggies. The boxes are also pretty autonomous if there is a serious failure, so keeping them up-to-date is just one more way they can continute to operate at a minimal level without help from the billing interface or the DNCS. |
|
robertfl
Premium
join:2005-10-10
Mary Esther, FL
 ·Cox VOIP
 ·Cox HSI
| well, i don't know why we lost cable (and, speaking to someone on the phone is such a hassle - it sounds like were being pushed away from the phone)
but, now i know when this box get's it's pings or is it random?
-Rob
--
irc(dot)dishnuts(dot)net #skyscanner active prime time (US central time) (please be civil & polite)- interact with radio hosts 7 nights a week - websites at »www.dishnuts.net & »www.cband.info |
|
intercede007
join:2002-10-20
Fort Walton Beach, FL
| said by robertfl :but, now i know when this box get's it's pings or is it random? -Rob Once every 30 days. |
|
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to robertfl
said by robertfl :well, i don't know why we lost cable (and, speaking to someone on the phone is such a hassle - it sounds like were being pushed away from the phone) Thats why i just let mine sit for a half hour unplugged hoping i wouldn't have to deal with them on the phone[always frustrating]
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
|
