uninet
join:2004-02-14
Saint Charles, MO
| 10 Meg Not Performing?
Hi everyone,
As part of my previously posted bundle renegotiation, I ended up with 10 meg internet. Nice. But, it doesn't seem to be up to speed. Using both DSL Report's speed test and Speedtest.net, I seem to average a mere 3.5 Mb/sec. Conversely, upload speeds are doing just fine, now up to 950 Kb/sec.
The only time I've seen the connection go over 5 Mb/sec was when the tech was here working on another issue and took a look at this one as well. He had me try a couple of Charter's own speed test pages, and the one in Olivette, MO, did get 8 Mb/sec. Otherwise, I've yet to see the connection be able to crack 5 Mb, much less 10.
I'm using a Linksys BEFCMU10 cable modem.
Thanks! |
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daveinpoway
join:2006-07-03
Poway, CA | What are your modem's signal levels? If they are substandard, this can mess up your speeds. |
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zed260
join:2007-09-30
Cleveland, TN
edit:
June 29th, @04:51PM
| reply to uninet
BEFCMU10
what version is it some models cant support 10 meg
version 2 i think can only handle 5 |
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uninet
join:2004-02-14
Saint Charles, MO
| reply to uninet
Thanks for your help!
The signal is -1.75 down, 46 up.
I did notice it is version 2 (running Firmware 1.06). Do you know if it is possible to flash it with new firmware or is it the sort of thing I'd need to buy a new modem for? Now that I look, the status page also shows it as only DOCSIS 1.0.
The funny thing is that the one Charter speedtest reported 8 Mb/s.
Thanks,
Tim |
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zed260
join:2007-09-30
Cleveland, TN
 ·Charter Pipeline
edit:
June 30th, @12:51PM
| reply to uninet
you need to get charter to upgrade firmware
but as for that model of modem id recommend buying a new one preferable a motorola
because even if you manage to get firmware upgrade youed be lucky to get speeds over 5 meg
if you do get new cable modem id get a docsis 2.0 (or 3.0 if you want) |
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daveinpoway
join:2006-07-03
Poway, CA
| I don't believe that any DOCSIS 3.0 modems are currently available for retail purchase. Even if they were, initially, they would most likely be very expensive, and the firmware might not be optimum. Best to wait on these next-generation modems for the prices to come down and the bugs to get worked out of them. |
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zed260
join:2007-09-30
Cleveland, TN
·Charter Pipeline
| reply to uninet
whatever you get its bound to be better then what you have
»BEFCMU10 v2 -> BEFCMU10 v4 Upgrade Review
is someone who upgraded from your model to a newer model of same type |
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uninet
join:2004-02-14
Saint Charles, MO
| reply to uninet
Thanks, everyone. I asked if Charter would push out a new firmware, and they told me I just needed to buy (or lease) a new modem. Odd thing is, I noticed on the modem status page, the modem reports that its hardware version is 4.0. The bottom of the case says v2. Any ideas on that?
Also, assuming I do buy a new modem and go with a Motorola, any recommendations on which one? Good places to shop?
Thanks for all of your help! |
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defiant
the fly on the wall
MVM
join:2000-09-04
Whitmore Lake, MI | Can't go wrong with the SB5101 or SB5120. Only difference is the chipset, as far as I know. Either should do just fine. |
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dsl14350
join:2005-06-16
Holland, MI
edit:
July 1st, @10:31PM
| Amazon.com has SB5101 for $49.99-$20.00rebate
»forms.young-america.com/78413_MO···2008.pdf |
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Wizzerd73
join:2002-12-15
Clarksville, TN
·Charter Pipeline
| reply to uninet
I was moved up to a basic cable / 10 Meg internet package too. Not by choice, but because as I was told I was getting a "courtesy speed boost, and lower price" due to an issue I was having, and didn't notice the change in plan until I got the next bill. I loved the faster download speed, over the 3 Meg I had been getting.
Until charter decided it should have been a 5 Meg package instead of the 10 Meg I had originally been given. The 10 Meg lasted maybe 2 months, then speeds dropped noticeably. I look at my bill, what do I see? Basic cable, 5M internet. So much for 6 months of 10M. And to top it off, the price increased by 5 bucks at the time they changed the download speed.
I will admit that they seem to have forgotten to touch the upload speed, as I do have 1M upload capability, which is nice.
I had planned to ride out the promo, which was to end at the time the city had scheduled tentatively to have Fiber to Home 10M service available for half what charter charges for 10M service. Now that's tentatively rescheduled for about a year away, so oh well.
Anyways, look very carefully at your statement either online or in the mail, you too might just see that it says 5M instead of 10M now. |
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