tweakerxp
join:2002-04-09
Coquitlam, BC | Coquitlam Upgrades Thursday Night, any Idea What for?
My internet was down Thursday night so I called tech support who said they were doing some upgrades. Does anyone know what they were doing or if that means they're bringing 6.0 here? |
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Snapple
join:2008-06-24
Coquitlam, BC | Which area are you around?
Westwood Plateau currently had Telus 6.0 Internet. |
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tweakerxp
join:2002-04-09
Coquitlam, BC | reply to tweakerxp
I'm in the Como Lake / Mundy Park area. |
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psydfx
join:2002-12-20
Canada
edit:
June 28th, @08:43PM
| reply to tweakerxp
They wouldn't of needed to take your service down to add 6.0 to an area. They don't need to do anything that impacts on the existing customers when they do it. If it was a CO getting upgraded to 6.0 they just add in new ports, they don't take out the old ones. Even when they replace the boxes on the street they simply drop a larger case that houses the new equipment overtop of the existing wiring so no one has their service affected.
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the opinions expressed herein are my own and do not represent my employer in any way
edit: They do sometimes plan to migrate existing customers over to 2+ after they have upgraded the area but it's unlikely you would of noticed more than a minute of downtime. Your phone would of been out at the same time since they would be re-jumpering you. |
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tweakerxp
join:2002-04-09
Coquitlam, BC
 ·TELUS
| reply to tweakerxp
Hmm thanks, psydfx, I wonder what they were doing then.
I spoke to a buddy of mine in the Pinetree area and his internet was out at that time too. I noticed that at the time of the outage my modem was still able to sync, but not obtain an IP. I wonder if the "upgrade" was really just downtime  |
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psydfx
join:2002-12-20
Canada | They might of been moving you from OCA to CSIP or something. |
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playboy2000
join:2005-05-30
Calgary, AB | reply to tweakerxp
If it was between 11pm and 6am it was probably upgrades, maintenance or a cutover of some sort. Between those times, anything goes if the appropriate paperwork is filed and the need is justified. |
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TELUS
join:2004-02-16
TELUS
| reply to tweakerxp
...and I thought I was being cut-off for over-using bandwidth.
It was 3 minute outage near midnight where I lost connection and couldn't get a new DHCP lease.
Good think I didn't call or I would've looked stupid if they couldn't find any record of downtime.
Anyone know if I can get a service credit for this?
It's $2.80, I think. |
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JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
| said by TELUS  :...and I thought I was being cut-off for over-using bandwidth. It was 3 minute outage near midnight where I lost connection and couldn't get a new DHCP lease. Good think I didn't call or I would've looked stupid if they couldn't find any record of downtime. Anyone know if I can get a service credit for this? It's $2.80, I think. lol.. don't think so. You pay $40,320 per month for internet?.... 40,320/43200 min (1 mo, 30 days)*3 (min)= $2.80
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I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
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TELUS
join:2004-02-16
TELUS
| said by JammerMan79 :lol.. don't think so. You pay $40,320 per month for internet?.... 40,320/43200 min (1 mo, 30 days)*3 (min)= $2.80 I'm pretty sure I got $1.40 or so for an outage that I had; if it's listed on the bill; do you know what it would be listed as?
I'm not too sure how they count the outage; by minute or if it spans midnight, does it count as two days? |
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JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
| If you were out of service for 3 minutes, you called in and you got me, you would get exactly zero credit. I mean common. It's 3 minutes.
lets say you pay 35.95/mo for service...
35.95/30/24/60*3= $0.0025 there's no way to credit a quarter of a penny.
If you've been out of service for hours (note plural) then you'd get a 1 day credit from me, maybe. This is a residential service, no one can expect 24/7 uptime. We simply do our best and most of the time you do indeed have service 24/7-365.
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I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
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