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Meph1101
join:2004-06-18
Nicholasville, KY
| [Connectivity] Lexington, KY: end of my rope
Well, I'm at the end of my rope with Insight. For the past 2 months, my connection has been out probably about 25% of the time. I've called customer support multiple times, and techs have come out 4 or 5 times. They've changed my modem to no effect, had me monitor S:N ratios to no effect, and done who knows what else, except fix it. I'll go into detail.
We frequently have interruptions of service that only last 30-60s. The modem does not drop connection during these, and will pick back up just fine (although it makes doing anything other than surfing infuriating or impossible).
Frequently (I would estimate once every 30 min) this will happen and the modem WILL drop connection. Power cycling will not fix the problem. The ONLY thing that will fix this is to turn off the modem, physically disconnect the cable line from the modem, wait 30 seconds, re-screw in the cable to the modem, then power up the modem. This has been reproduceable EVERY time (probably over 100 now), and every time I've done a normal power cycle the modem is unable to reestablish connection.
I have switched cables, switched cable jacks, and done everything I can think of. If this is a problem with our house's wiring, they have been unable to diagnose it, and if it is a problem at the pole, they have been unwilling to fix it.
Besides all this, I have been told by Customer Service that they "cannot monitor modem uptime/downtime," that I would "receive credit for previous downtime," that my problem would be "escalated to a higher representative," all of which seem to have been lies.
This week I will be cancelling all Insight services and signing up with Windstream. Even if this solution is rectified, I'm not sure I would be willing to stay with Insight as I feel I have been treated unfairly and taken advantage of. I felt like I needed to speak up and be vocal about my experience, in case others are going through the same problems. I live in the 40517 zip code. | |
shadowfax
Premium
join:2007-01-06
Lexington, KY | Dont forget the Windstream Dish package. You can save 10$ xtra per month with the bundle package. Thanks for coming on over ! | |
markwp2001
Spreadhead
Premium
join:2002-05-25
Long Beach, MS
| reply to Meph1101
I experienced a similar problem, and it turned out to be the connection at the pole; those connectors are exposed to the elements and go bad over time. If you can get a sympathetic tech at your house to swap that out, it might work.
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LHF's Football Master 2006 | |
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