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stanley_qaz
Premium
join:2003-03-17
Gilbert, AZ
 ·HughesNet Satellit..
| reply to sirghost
Re: [AZ] cox phone support sucks!!!
I feel a bit sorry for the first level phone guys as they HAVE to follow the script they are given, they get off it and they are going to catch grief from their supervisor.
If you want to help them (and yourself) out boot up a copy of XP, plug the computer directly into your modem and reboot both of them before you call. That gets you a simpler script to go through before you get bumped up the food chain a bit.
Even if it is a neighborhood outage the first line tech is gonna schedule a tech visit to look at your wires... They can't do anything else until a few more folks in your area call in with a problem and give Cox a clue it isn't just you.
For me this is really frustrating. I don't do Windows. I can see the single piece of coax from where it leaves my modem to where it goes underground and the ground over it all the way to the Cox box out by the street. But I have to deal with what the first level guy can do, no sense beating up on them. | |
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