Snapple
join:2008-06-24
Coquitlam, BC
| Moving DSL Modem?
Thanks to whoever is able to help me or give some light on the problem.
We just renovated our house and my DSL Modem is located in my old bedroom on the top floor. I have to move it to my network closet on the main floor. However, when I move the DSL Modem ("3COM HomeConnect") to the network room (or any other room in the house) and connect it, the DSL Modem has a red light on the ADSL Light.
I called Tech Support and they said it's because I have a POTS Splitter and they will have to send out a technician at $98 for the first hour and $___ for each block of 15 minutes. Material is extra if it is deemed nescessary.
I looked into the BCTel Phone Box and saw four breaker type boxes with wires coming out of them but no sort of thing that could be a POTS Splitter; correct me if I may be wrong.
Is there anyway to get it done without paying such a high fee?
Thanks a bunch and cheers! |
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river_ratbc
join:2007-09-21 | any of those breaker type boxes, grey with green writing? |
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jhonny
@telus.net
| reply to Snapple
If you have POTS, just do it your self for free...
Granted you should feel comfortable with wires and identifying what box is what. But it really is easy. The ones I have come across are marked with what goes where. All you have to do is determine the line you want to connect to the data (modem). Remove the old one (modem) wire and connect the one from the other room in the exact way. Keep in mind if you don't feel confidant you could do it, might as well call and pay the price. Because if you disconnect the wires and don't know what your doing, your gona have to pay in the end anyway. |
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JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
edit:
June 24th, @11:45PM
| reply to Snapple
Call customer service and request that the pots splitter be removed.
There is no charge to field a tech to remove the telus hardware, the charge that you noted above is to move it.
At the same time upgrade yourself to the 3.0 (enhanced adsl package). You're probably currently on 1.5 and paying 35.95-43.95 for it. 3.0 is 35.95 w/term and you'll get a new modem or gateway unit included. The new unit will have 4 filters included. You'll use the filters and be able to move the modem anywhere you want in the future.
DO NOT do this if you have an enterphone/lifeline/monitored alarm. You need your pots splitter for those things.
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I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
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Snapple
join:2008-06-24
Coquitlam, BC
| reply to Snapple
[RE:] river_ratbc
There are 4 of those breaker type boxes; 2 on the left and 2 on the right seperated by a gap. If I remember correctly, theres a box on the left with maroon colour wires and a box on the right with green/white wires. We use to have 2 lines in the house so I'm not sure which set of boxes is which.
[RE:] jhonny
If doing the wiring is comparable to wiring CAT5E Jacks etc than I'm decent at it. I just need basic instructions to figure out what is what and what leads to what as theres a rats nest of wires in that box with 2 marrettes for some apparaent reason.
[RE:] JammerMan79
I currently have Highspeed Extreme (paying $55ish /w tax) which is bundled in with the Home Connect package (tel+net). They already sent me a couple of gateways except they still in their boxes. We do have an alarm system at home however my mum doesn't recall them touching the BCTel box.
By removing the POTS Splitter would that also mean more problems with the internet as in slower speeds or etc as the DSL Signal now has more possible routes (wires) to travel? |
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JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
| Is the alarm you have monitored?
If you have the new gateway's then you'll have the filters so that's fine.
If you're getting extreme then removing the pots splitter shouldn't make any difference to your speeds at all. It would only affect it if you were on a long loop, and then you wouldn't have qualified for extreme in the first place.
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I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
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psydfx
join:2002-12-20
Canada | reply to Snapple
Got a digital camera? Take a snap shot of the inside of your box outside and post it.
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the opinions expressed herein are my own and do not represent my employer in any way |
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Snapple
join:2008-06-24
Coquitlam, BC
edit:
June 25th, @11:04PM
| reply to Snapple
Here's the pretty picture of my BCTel box's intestines. As you can see there are 4 breaker style boxes within.
Now seeing the box in the morning, I noticed the left 2 say Voice & Data which is probably the POTS Splitter. Except I don't get where the input and output are.
 |
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psydfx
join:2002-12-20
Canada
edit:
June 26th, @12:50AM
| The red/orange pair going into the green protector at the top right is your line in from TELUS.
The voice side of the protector feeds the red/green pair for your alarm and comes back from the alarm on yellow/black and is connected with the little blue beans to the rest of the phone jacks in your house.
The data side of that protector goes out on a green/white pair to the jack that you currently have your modem at. You likely have a double jack or are using a splitter where you modem is.
If you want to relocate your modem you'll need to figure out which cable feeds to the jack you want to move it to. You'll have to disconnect the green/white pair from the data side and connect up a pair from the cable that feeds to the new location to the data side.
It's kind of cramped in the picture but that's what I gather from it.
Hardest part for you will likely be trying to figure out which cable goes to the jack you want to use. If you have a meter you can open the jack where you want to connect it up and short the green/white pair then go to the box and pull out all the green/white pairs and check each pair for continuity. Ohms test on a meter should change when you find the right pair. Connect that pair up to the data side and then connect it to a double jack on the other side. You can reconnect the blue/white onto the double jack as well if you need to have a phone plugged in there too.
Good luck.
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the opinions expressed herein are my own and do not represent my employer in any way
edit: i said top left and meant top right. |
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JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
edit:
June 26th, @12:23AM
| where's the pots splitter in the pic? I don't see it.
edit... unless it's behind the jumble. |
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psydfx
join:2002-12-20
Canada | The green double block is the pots splitter. It's a pots splitter/protector all in one unit. Looks like two protectors but really isn't.
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the opinions expressed herein are my own and do not represent my employer in any way |
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jhonny
@telus.net
| reply to Snapple
The box is a little tight but sounds like psydfx gave you good directions to follow. Not sure how psydfx can see all that in the picture LOL, but what he/she said is correct in theory (the norm). The meter will work for trying to find the wire you need to move your modem, but if you have or could borrow a wire toner it will make really short work on finding the wire you need in the new modem room. Have fun  |
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psydfx
join:2002-12-20
Canada
| If you click on the thumbnail and expand the picture it's not that hard to see.
I've also done DSL installations for years and have probably put in a few thousand POTS splitters so I've seen a lot of different set ups. That's a relatively new house too (from the wiring I'd figure about 8-12 years old) so it would be a breeze to do compared to most older places.
As jhonny said, if you have access to a toner that will be easier but toners are costly and not that common. Most households have a meter or can get one for around $10. Plus it'll tend to get a lot more use than a wire toner unless you're in the wiring industry.
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the opinions expressed herein are my own and do not represent my employer in any way |
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Snapple
join:2008-06-24
Coquitlam, BC
| reply to Snapple
[RE: psydfx] Thanks psydfx for locating all that for me, I will take apart the little green breaker box and see if its difficult to rewire the POTS Splitter.
The area I want my DSL Modem in is a network closet that currently takes a pre-existing phone wire connected to a terminal block and splits to the rest of the basement. However before i finished renovating the basement, I pulled a new CAT5E cable from the Network Closet to the garage (other side of the BCTel Box) and will feed that into the BCTel box and work it into the POTS Splitter.
A quick question, IF i take that feed and feed it to a terminal block will that be a problem? The terminal block will have a feed in and feed out just to connect the 2 wires so I can potentially move the DSL Modem to the basement where that wire feeds to. The guy at HomeDepot said I need a termination block or something but it all seems the same to me. |
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psydfx
join:2002-12-20
Canada
| You're welcome, glad I can help.
said by Snapple  :[RE: psydfx] Thanks psydfx for locating all that for me, I will take apart the little green breaker box and see if its difficult to rewire the POTS Splitter. There's not much to take apart. It's just a little lever door on the POTS splitter data side that you open and there will be two coloured philips screws that you'll loosen to remove the old wire. Strip off the new pair and put the conductors around the screws and tighten back down. Secure the 'lever' on the POTS splitter and you're done.
said by Snapple :A quick question, IF i take that feed and feed it to a terminal block will that be a problem? The terminal block will have a feed in and feed out just to connect the 2 wires so I can potentially move the DSL Modem to the basement where that wire feeds to. The guy at HomeDepot said I need a termination block or something but it all seems the same to me. You will need something to plug the modem. I would just put your cat5 feed into a single surface jack and plug the modem into that.
What do you mean by terminal block though? A bix strip? A 66 block? 110 block? Better yet. Take another picture.
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the opinions expressed herein are my own and do not represent my employer in any way |
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Snapple
join:2008-06-24
Coquitlam, BC
| reply to Snapple
This is the terminal/screw block below; right now the wire entering from the right is from a previous telephone jack and feeds the entire basement with telephone. It works for dialing in and out no problem just not internet due to the POTS Splitter.
Below is image of what I have for networking; top is the Patch Panel that I'm sorta lazy to install currently. Attached to the wood frame is the 24 Port Linksys 10/100 Switch that feeds 2 connections to every room in the house.
What I was intending to do was have the new feed from the POTS Splitter connect to the two right screws and have the wire that feeds telephone to my desk connect on the other side. So it's a direct connection basically without using maruettes or anything. It should be fine I would assume?
Basically Green In/WhiteGreen In --> Green Out/WhiteGreen Out over those metal clamp downs. |
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JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
| reply to psydfx
Thanks for explaining, never seen that one before.
Is that new/old? I've only ever seen the older black and newer yellow wilcom add-ons.
»www.tequipment.net/popup.html?Pr···PS11.jpg
»www.ckeynetworks.com/images/PS15···tter.jpg
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I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
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psydfx
join:2002-12-20
Canada
edit:
June 26th, @03:07AM
| reply to Snapple
Interesting set up. Looks like it should work decently.
What you've described for the DSL connection should be fine too. You can always take the block out of the circuit if you find you have any problems. I thought you wanted the modem in the same location as the cabling so that's why I suggested just a plain surface jack there. It sounds like you want to feed to your desk for the modem and then come back to the 24 port switch from there? If the switch is where the DSL feed is, just put the modem there and use a surface jack to keep it all together.
Jammerman: It's not that old, probably within the past decade. There's at least 7 different kinds of POTS splitters out there in BC that I can recall off the top of my mind that I've come across. No idea if they have different ones in Alberta.
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the opinions expressed herein are my own and do not represent my employer in any way
edit: forgot a detail
edit again: The black and yellow POTS splitters are the two used now. Except the black ones are now xDSL rated. Black is for inside installations, usually telephone rooms or behind a jack. Yellow one is for exterior use inside NIBs or sometimes inside behind a jack if it's a tight space since it's smaller. |
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Snapple
join:2008-06-24
Coquitlam, BC
| reply to Snapple
[RE: JammerMan79] That POTS Splitter was put in a few months after I signed up with Telus in May 2002. I use to use the DSL filters than my friend's dad who worked for Telus changed it to a POTS Splitter for me.
[RE: psydfx] Yeah it's a basic setup since I just wanted to test everything out. I will have a plain surface jack in the network closet for future but will probably keep the modem closer to my computer as I noticed crazy spikes while doing tracerts.
My setup currently Modem -- Router ---50ft cable---Switch---50ft cable---My Computer and the tracerts spike over 10000ms. I'm guessing due to the long lengths of cable.
Hoping by reducing it to Modem --- Router --- Computer will bring it back to normal. |
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psydfx
join:2002-12-20
Canada
| 100 feet of ethernet cable is nothing. You shouldn't notice any noticeable latency from that unless you've terminated it incorrectly.
You did use a T568 standard for termination, right? T568A or T568B doesn't matter. Although I'd recommend T568A as that tends to be the standard in Canada.
If you don't know what I'm talking about:
»en.wikipedia.org/wiki/TIA/EIA-56···mination
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the opinions expressed herein are my own and do not represent my employer in any way |
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