tshirt
Premium
join:2004-07-11
Snohomish, WA
| reply to moonpuppy
Re: Its called a retention department
That is quite different then holding your phone # hostage, and calling you back to try and get you to switch back.
Almost all subscription services have retention programs, which go through the same "we're better"/"please don't leave us"/ "let me offer a better deal" scripts, because they find it effective.
If you are firm, and politly say "I'm not interested, please close my account" the process can be very quick. |
