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lazybum1979
Premium
join:2002-07-28
Burkburnett, TX
clubs:
edit:
June 22nd, @05:28PM
| reply to Hookem99
Re: Good Bye Suddenlink
said by Hookem99  :Well, I got a little shock this morning, when I looked at my bank account. Suddenlink charged me 15.00 more than normal. When I called to find out why, I was told there was a price increase. Big increase I thought. So I told them SL was not worth 68/mo for 10/1 and to please close my account effective the end of this billing cycle. There was no, apology, no attempt at retention, just a, 'ok you're canceled, thank you and have a nice day". Sucks to go back to ATT, but SL is just not worth over 70.00 after taxes! I'm not quite sure what you were looking for when you were calling to cancel in the first place. I know that it's more frustrating for the retention team to keep me on the phone for an hour trying to "save me". I recently went thru this with Vonage, and it took 45 mins for the CSR to FINALLY cancel my acct, and I still had to call back in to make sure. | |
Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
 ·AT&T U-Verse
 ·Suddenlink
 ·ViaTalk
 ·AT&T Southwest
 ·DIRECTV
| said by lazybum1979 :I'm not quite sure what you were looking for when you were calling to cancel in the first place.
If you would read my post, I did not 'call to cancel!! I called to find out why my bill went up so much. Naturally, I figured it was a billing error. I only decided to cancel AFTER the CSR told me the price 'just went up'!! If I was still paying the same, I would still be using SL, it's very simple!
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There never was a curse, the Red Sox really did SUCK for 86 years!! | |
DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
edit:
July 8th, @01:44PM
| Hookem99, you should check out their Residential Services Agreement (otherwise known as the plausible deniability holy grail).
Within it you'll find such gems as....
Suddenlink reserves the right to change any part of services provided. That includes billing rate and type of services. In other words, they can do whatever they want to your channel lineup, cable 'net speeds, or monthly fees. Without notice to you. Actually, the agreement says that either of these 3 methods may be used to notify a customer, 1) website (suggested that we check it regularly), 2) email to customer, 3) postal notice to customer's billing address. How many times you wanna bet they opt for the obscure #1?
There exists legal precedent that no ToS agreement protects SL from failing to properly notify their customers.
Contained within that same document is that your only right for recourse is account cancellation.
We're talking about a company that, in writing, tells customers, 'we'll do what we want, when we want, and how we want. Not only do we *not* care what you think, but we don't even have to tell you what we've done, and if you don't like it, we'll gladly show you the door without a second thought'.
Kudos. | |
Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
·AT&T U-Verse
·Suddenlink
·ViaTalk
·AT&T Southwest
·DIRECTV
| said by DJBuzz24 :We're talking about a company that, in writing, tells customers, 'we'll do what we want, when we want, and how we want. Not only do we *not* care what you think, but we don't even have to tell you what we've done, and if you don't like it, we'll gladly show you the door without a second thought'. Kudos.  Yeah, thats pretty much what they did.
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There never was a curse, the Red Sox really did SUCK for 86 years!! | |
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