Re: BrightHouse (TampaBay) SA HD/DVR 8300HDC - Sound issues

Author	All Replies
LonghornXP join:2005-08-27 Largo, FL ·RoadRunner Cable	reply to heels_fan Re: BrightHouse (TampaBay) SA HD/DVR 8300HDC - Sound issues Sorry but many of my contacts who are high level headend techs from both Comcast New England and BHN Tampa Bay markets say these boxes have caused their departments nightmares because they are being blamed for nearly every credit that a customer gets because of how horrid these boxes are. Just to make sure you know when I'm talking about Comcast New England I'm talking about the Adelphia customers who use SA hardware not the rest of the surrounding markets that use Moto hardware. Here is a small sample of the issues with the HDC boxes using SARA software that aren't present on the HD boxes without cablecards. 1. Shows just don't record at all resulting in a truck roll and/or box replacement. 2. Major sound issues system wide with HD channels with the most issues. 3. Boxes decide to pause on their own (some customers it happens every few minutes). This occurs on live, recorded and On Demand playback. This ticks off customers who love On Demand as it kicks them out of the show every few minutes thus requiring them to go back into the On Demand menu and start the show again. 4. Lets not forget the fact that On Demand just stops working and errors on nearly every attempt until you reboot the box. Rebooting may fix the issue for a few hours in some cases. 5. Channels just decide to say Not Authorized when you do have a valid subscription. 6. Also these boxes also have a knack for losing two-way communication thus ending up losing guide data along with losing all On Demand. Many of these severe issues have held back the rollout of switched digital video just so you know. These things above are the major issues still present today on the HDC models of boxes because the firmware is crap on them. Again all of these issues aren't a problem on say an 8300HD box. But if a customer has an 8300HDC box they can expect any of the above issues at some point during the boxes useage. Now these 8300HDC boxes running on Passport software instead of SARA might not have these issues but for now anybody with SARA software and these boxes are having major issues.
LonghornXP join:2005-08-27 Largo, FL ·RoadRunner Cable	to forum · permalink · · 2008-06-13 01:51:05 ·
heels_fan No Tag Needed Premium join:2003-02-07 Columbia, TN	i can honestly say that we do not have any of those issues presently here. Some of those issues sound like DNCS or billing or both and not CPE(set top)issues. We are a SA headend also
	to forum · permalink · · 2008-06-13 10:07:05 ·
LonghornXP join:2005-08-27 Largo, FL ·RoadRunner Cable	said by heels_fan : i can honestly say that we do not have any of those issues presently here. Some of those issues sound like DNCS or billing or both and not CPE(set top)issues. We are a SA headend also Most of the On Demand and channel not authorized issues are from constant issues with the boxes losing two-way communication. I've seen homes with near perfect signals but the boxes after some time just refuse to obtain an RF IP. Your cable system must be the luckiest system in the country or its a small cable system without many customers compared to a major market like Tampa Bay area. Not all of the HDC boxes have problems but more than enough for customer service to get flustered at all levels. They have been offering to customers lately who have had these issues to switch to a different box via a truck roll. No company does this unless things are that bad because a truck roll isn't cheap at all just to swap a box that isn't dead.
LonghornXP join:2005-08-27 Largo, FL ·RoadRunner Cable	to forum · permalink · · 2008-06-14 02:13:19 ·
Randalllind join:2007-04-30 Saint Petersburg, FL edit: July 12th, @01:17AM	reply to LonghornXP I notice the pausing issue some times when playing back stuff I recorded. I also had it say not authorized once on the encore channels which I pay for. I called and got it fix and never lost the encores channels again.
	to forum · permalink · · 2008-07-12 01:15:46 ·
MadMANN Premium join:2005-08-19 ·Comcast	reply to LonghornXP said by LonghornXP : Sorry but many of my contacts who are high level headend techs from both Comcast New England and BHN Tampa Bay markets say these boxes have caused their departments nightmares because they are being blamed for nearly every credit that a customer gets because of how horrid these boxes are. . . . . . Now these 8300HDC boxes running on Passport software instead of SARA might not have these issues but for now anybody with SARA software and these boxes are having major issues. The head end techs you know do not work in the field at all SA areas in the country and I can tell you that not all areas of the country are having those problems. I say that if your contacts are having those problems, they need to fix issues that are coming from their end rather than complaining about the box. Too many times do some IT guys say, "That software/hardware is junk!" because it actually takes some effort to find a bug and resolve it.
MadMANN Premium join:2005-08-19 ·Comcast	to forum · permalink · · 2008-09-21 15:38:29 ·


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