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Forums » VOIP etc » Voice Over IP - VOIP » Vonage » vonage's excellent support
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CallerID issues with Forwarding/Simulring »
« 'Special Rate'?  
AuthorAll Replies

priller

join:2000-10-20
Gainesville, VA
·callwithus
·Callcentric
·Vonage

edit:
June 12th, @03:53PM
reply to aaron12345
Re: vonage's excellent support

I've had two similar experiences contacting support. The person I got on the phone had "English as a first language" .. they were empowered to act and knew what they were doing. They also answered immediately, no hold queue.

One time they had to call me back and the CID was a Canadian number.

From what I've heard, Vonage pulled all or most of their customer service back from India and the Philippines.
to forum · permalink · · 2008-06-12 15:52:43 · Reply to this


Bo

@sbcglobal.net

 I called Vonage support yesterday and was 100% satisfied. There was almost no wait time and the rep solved my problem in just a few minutes. They did have an Indian accent but spoke perfect English. No problem using the word "excellent" to describe their service.
to forum · permalink · 2008-06-12 21:51:38 · Reply to this
Forums » VOIP etc » Voice Over IP - VOIP » VonageCallerID issues with Forwarding/Simulring »
« 'Special Rate'?  

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