said by Zupper :

Here's a followup on my situation, after I finally got around to calling TWC.

It seems that Sprout, Boomerang, and Nick2 were all added under the "Family Tier", and were not considered included in whatever package I had. (When I signed up, I was assured that I would get all digital channels, except obvious premiums. I guess that was true, except for added channels). I could add the Family Tier (which in this case only added those 3 channels to my lineup), for an extra $5/month.

After quickly surmising that the person who had answered the phone was unwilling or unable to help, I asked to be elevated to someone who can.

So, here I will give kudos to the next person on the line. He was very helpful, listened to me, and genuinely acted like he wanted to help reach a reasonable solution with me. After some time, he concluded that he could put me in a new package, that got all the kids channels, plus all the movie channels, for only $2/month more. The pricing would be good for a year. (By the way, I was already bundled with internet and phone). I agreed, and feel like it was a good compromise.

Now, if they can just get my on-demand working.....