CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | reply to tjmsport
Re: [VA] Intermittent internet problems - long post
I don't believe you are imagining the problem, it's just a matter of finding out where the problem lies. If you could PM me the MAC address of your cable modem I'll see if I can figure out what's going on. |
|
tjmsport
join:2005-07-07
Herndon, VA | OK, I will send the MAC when I get home tonight. Thanks. |
|
useport80
join:2006-07-07
Alexandria, VA
| sigh.. the cox tech called on tuesday, but everything was working fine so he cancelled it and didn't come to my house.
now it seems like my internet at home isn't working 
im at work right now i'll have to check when i get home, but i dont see any of my computers online at home.
boooo
yeah i've started to look into verizon fios as well. i know they are in my area. |
|
CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | Everything does seem fine from this end. The modem is registering online with no errors to speak of and what appears to be your router is connected. |
|
tjmsport
join:2005-07-07
Herndon, VA
| When I got home last night there was a Cox tech at my neighbors house. Apparently everyone on my street was having this issue. After about an hour of troubleshooting and being on the phone, they found the issue. Apparently one of the 4 nodes coming into the neighborhood was out of service and for some reason all of our modems where still trying to connect to that node instead of rolling to an active node. (this is what the tech said the people on the phone told him, he did nothing at the site.) So they moved us to another node , we restarted the modems and everyone was up and it is still working 24 hours later. |
|
