komodo7d
join:2006-10-17
Lafayette, LA
| [LA] upstream power levels question
info from my arris modem status page...
my upstream power levels have been rising over the last few months from an avg 44 dBmV to the current level of 52 dBmV
downstream power and SNR have remained the same...-1/0 dBmV and 38 dB
the question is, does this indicate an issue I need to check into or just not worry about as long as my connection works? |
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CCLA
join:2002-06-17
Baton Rouge, LA | I Have alerted the maintenance tech to the issue you pointed out. He should be out there today to look into it.
Thanks |
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komodo7d
join:2006-10-17
Lafayette, LA | thank you...always appreciate your assistance |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to komodo7d
How hot is it in LA? as temperatures rise, levels will rise.
your modem is having to talk louder to the CMTS to have its upstream heard. extended periods of high levels like that can burn out your modem.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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komodo7d
join:2006-10-17
Lafayette, LA
| levels started rising before the temps here did...it was running at 52 dBmV when the temp was 70 or less...was at 53 dBmV this am with outside temp of 76...dropped to 48 dBmV earlier with temp in upper 80's...maybe something other than temp was affecting the power levels |
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komodo7d
join:2006-10-17
Lafayette, LA | reply to dvd536
and this am it's 73 degrees and power level back up to 52 dBmV...go figure |
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komodo7d
join:2006-10-17
Lafayette, LA
| update...
upstream power levels down to 49dBmV as of yesterday...
posted modem info just because I couldn't upload files to post at the time or get a post thru...even to get pages to load or send email was "hit or miss"
very glad this connection is working better now...
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komodo7d
join:2006-10-17
Lafayette, LA
| I still have the same intermittent performance issues I have been complaining about for months.
In the evening hours of July 2 the connection stopped being functional, so I just shut down for the night, as it usually "fixes itself". It was still not working the next morning. I ran several speed tests and see my upload speed is between 14 and 189 kbps! I called support. Of course, I had to disconnect my wireless router again. The guy rang several ping tests to my modem and got varying amounts of packet loss, the least of which was 14%. I thought that was good news...maybe whatever is glitching could finally be found. He scheduled a service call for that afternoon. Of, course by the time the tech got here at 5:00 p.m. the connection started working again and every thing looks good at my house. He ran a home certification test on my modem and it passed. I have all new cables from the pole to the modem. I did have a T4 timeout show up in my modem log while he was still here. Once again, the tech refers this issue to line maintenance...his best guess is a line amp malfunctioning intermittently.
I had the same issues briefly last night and again this a.m.
My service is 15/1.5 and I expect it to function as such most of the time and not experience the same issues almost daily. It's not my computer, not my wireless router, and probably not my modem or wiring at my house.
At this point, I am asking for all possible help to get the damn thing fixed.
Concerning the wireless router issue...I'm frustrated with having to disconnect my wireless router to get support, however I am unable to understand how buying the supported wireless usb router from cox would work for me since the usb interface on my modem is 12 mb and my service is 15 mb. Phone support couldn't answer. What am I not understanding about this?
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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | Have you tried messaging CCLA  to let him know you are still experiencing issues? |
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komodo7d
join:2006-10-17
Lafayette, LA
| no, I haven't as I didn't think you guys could help and I can only use this connection in the am hours, if I'm really lucky. guess I will pm CCLA.
have been calling support...they see 14 - 48% pkt loss at the modem.
7+ months of these same issues and now 6 straight days of it hardly works at all...
Thank you
 |
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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | I only mentioned him as how he seemed to be working with this issue from the start. If you'd like me to take a look you can PM me your cable modem MAC address. |
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komodo7d
join:2006-10-17
Lafayette, LA | thanks...at this point more help would be much appreciated...will be glad to pm modem MAC...uh, now which one is that...EMAC?  |
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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | If you're not sure, just send the MAC's that are listed on the label of your cable modem and I'll figure it out from there. |
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komodo7d
join:2006-10-17
Lafayette, LA
| update...finally got a good tech and supervisor to the house yesterday afternoon...the issue is not at my house...major packet loss is affecting my connection and others in the area...I've been the only one complaining...
good news is now the big trucks will roll, problem will be checked into and hopefully fixed soon...
meanwhile...day 9 with a mostly unusable internet connection...I think I'm going thru withdrawals |
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