Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
 ·AT&T U-Verse
 ·Suddenlink
 ·ViaTalk
 ·AT&T Southwest
 ·DIRECTV
| Good Bye Suddenlink
Well, I got a little shock this morning, when I looked at my bank account. Suddenlink charged me 15.00 more than normal. When I called to find out why, I was told there was a price increase. Big increase I thought. So I told them SL was not worth 68/mo for 10/1 and to please close my account effective the end of this billing cycle. There was no, apology, no attempt at retention, just a, 'ok you're canceled, thank you and have a nice day". Sucks to go back to ATT, but SL is just not worth over 70.00 after taxes!
--
Captain Oveur: Joey, have you ever been to a Turkish prison? |
|
tekguy
Go Mountaineers
join:2002-07-28
Charmco, WV
| When I dropped Suddenlink's Cable TV service for Directv, there was no attempt at keeping me as a TV customer either.
I normally wouldn't think that was such a big deal, but I had internet service and a large TV package with DVR and HD. My bill was around $130 each month for what I had. Sounds like a customer they would hate to lose.
--
»www.bloggingwv.com |
|
SteveP75904
join:2008-03-29
Lufkin, TX | reply to Hookem99
They did a cartwheel for you, you just couldn't see it over the phone while you were cancelling your service
--
A government large enough to provide you with everything, is also large enough to take everything away. |
|
Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
·AT&T U-Verse
·Suddenlink
·ViaTalk
·AT&T Southwest
·DIRECTV
| said by SteveP75904  :They did a cartwheel for you, you just couldn't see it over the phone while you were cancelling your service I certainly do not look for cartwheels, I look for the best deal. If you cant give me a service for the price I want to pay, ill find someone else, just as I would for anything I was purchasing. Smart business sense it to try to make customers happy and retain them for as long as possible. SL does not do that, and thats fine. A 35% increase with no warning or explanation, other than 'the price went up' is crazy. If I was getting something other than the same old same old, I would consider keeping SL. Fortunately, they are not the only broadband in town. Unfortunately, I have to go to ATT to get it. But at least I can get 10/1.5 with ATT for 55/mo. Much better then 10/1 for 69/mo now with SL. A savings of over 160/yr, is worth it to me.
--
There never was a curse, the Red Sox really did SUCK for 86 years!! |
|
longgone
join:2000-12-30
Culloden, WV
| reply to Hookem99
That now appears to be the procedure with them whenever they receive a customer request to cancel service, as it is just promptly, and very politely done with no question asked about why and nothing further at all. Makes one wonder?  |
|
nerd7
@suddenlink.net
| said by longgone :That now appears to be the procedure with them whenever they receive a customer request to cancel service, as it is just promptly, and very politely done with no question asked about why and nothing further at all. Makes one wonder? It depends on when you call to do it, and what numbers you push in the phone system. Before 8pm, push the number that corresponds to "I want to disconnect service" and that will send you to the retention department. They get commissions for every customer they keep from disconnecting; they're the ones who will hook you up with deals. If you call after 8pm you'll get tech support; they usually just process your disconnect as you requested, and go on to the next call.
But really... if you truly called to disconnect service, why does it matter if they did or didn't try to bribe you to stay? |
|
lazybum1979
Premium
join:2002-07-28
Burkburnett, TX
clubs:
edit:
June 22nd, @05:28PM
| reply to Hookem99
said by Hookem99 :Well, I got a little shock this morning, when I looked at my bank account. Suddenlink charged me 15.00 more than normal. When I called to find out why, I was told there was a price increase. Big increase I thought. So I told them SL was not worth 68/mo for 10/1 and to please close my account effective the end of this billing cycle. There was no, apology, no attempt at retention, just a, 'ok you're canceled, thank you and have a nice day". Sucks to go back to ATT, but SL is just not worth over 70.00 after taxes! I'm not quite sure what you were looking for when you were calling to cancel in the first place. I know that it's more frustrating for the retention team to keep me on the phone for an hour trying to "save me". I recently went thru this with Vonage, and it took 45 mins for the CSR to FINALLY cancel my acct, and I still had to call back in to make sure. |
|
Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
·AT&T U-Verse
·Suddenlink
·ViaTalk
·AT&T Southwest
·DIRECTV
| said by lazybum1979 :I'm not quite sure what you were looking for when you were calling to cancel in the first place.
If you would read my post, I did not 'call to cancel!! I called to find out why my bill went up so much. Naturally, I figured it was a billing error. I only decided to cancel AFTER the CSR told me the price 'just went up'!! If I was still paying the same, I would still be using SL, it's very simple!
--
There never was a curse, the Red Sox really did SUCK for 86 years!! |
|
DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
edit:
July 8th, @01:44PM
| Hookem99, you should check out their Residential Services Agreement (otherwise known as the plausible deniability holy grail).
Within it you'll find such gems as....
Suddenlink reserves the right to change any part of services provided. That includes billing rate and type of services. In other words, they can do whatever they want to your channel lineup, cable 'net speeds, or monthly fees. Without notice to you. Actually, the agreement says that either of these 3 methods may be used to notify a customer, 1) website (suggested that we check it regularly), 2) email to customer, 3) postal notice to customer's billing address. How many times you wanna bet they opt for the obscure #1?
There exists legal precedent that no ToS agreement protects SL from failing to properly notify their customers.
Contained within that same document is that your only right for recourse is account cancellation.
We're talking about a company that, in writing, tells customers, 'we'll do what we want, when we want, and how we want. Not only do we *not* care what you think, but we don't even have to tell you what we've done, and if you don't like it, we'll gladly show you the door without a second thought'.
Kudos. |
|
Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
·AT&T U-Verse
·Suddenlink
·ViaTalk
·AT&T Southwest
·DIRECTV
| said by DJBuzz24 :We're talking about a company that, in writing, tells customers, 'we'll do what we want, when we want, and how we want. Not only do we *not* care what you think, but we don't even have to tell you what we've done, and if you don't like it, we'll gladly show you the door without a second thought'. Kudos.  Yeah, thats pretty much what they did.
--
There never was a curse, the Red Sox really did SUCK for 86 years!! |
|
SteveP75904
join:2008-03-29
Lufkin, TX | reply to Hookem99
Like prices always stay the same. I mean really, have you bought milk lately? |
|
balloonshark
Lets Go Mountaineers
join:2006-08-11
WV
·Suddenlink
| said by SteveP75904 :Like prices always stay the same. I mean really, have you bought milk lately? The last time I checked, milk hasn't gone up $15. Even if it did, we would probably here that it was going to increase at some point in the future. I also bet there would be a lot less people drinking milk .
--
If we quit voting, will they all just go away? |
|
SteveP75904
join:2008-03-29
Lufkin, TX
·Suddenlink
| reply to Hookem99
If milk cost 3.95 and went up to 4.95 like it has here where I'm from, that is almost 25%. Kids need milk, just like you need internet.
--
A government large enough to provide you with everything, is also large enough to take everything away. |
|
balloonshark
Lets Go Mountaineers
join:2006-08-11
WV
·Suddenlink
| Suddenlink is in the communications business. They should be able to communicate with there own employees and customers. IMO, they have demonstrated that they can't do either. If there is a price increase, we should be notified in advance and given a reason.
I'm starting to get ranty, so I will stop with this. Whether it's the internet or diary products, we are the ones getting "milked".
--
If we quit voting, will they all just go away? |
|
DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| but telling your employees and customers what you're actually doing is a sure fire way of admitting guilt.
Which would save the courts a lot of time, considering what Comcast and the Canadian Bell is going through.
My new CenturyTel DSL is $59.99 a month for 10x768. My CenturyTel DSL in December was $59.99 a month for 1.5x256k. My SuddenLink connection was $20 a month for (supposedly) 1Mbx256k, and when the promo was over the cost went to $34 while the speed was cut in 3/4 to 256x256.
My point is that some ISP's will continue charging you for *a* service and upgrade it for free as it becomes available. Some CableTV companies prefer to charge a discounted rate to hook you, only to raise your prices and lower your speeds after they think they have you.
Guess which group SL's hanging out with?
Again, if you want a *network* provider, go with one. If you want a *TV network* provider, grab some rabbit ears. But whatever you do, avoid this company if you can. |
|
