IanelarAzure
join:2008-06-05
Bloomfield, KY
edit:
June 5th, @09:04AM
| ISDN cannot connect!
I am a desktop technician that supports Home Users for a local Health System. I have one single home user on ISDN that currently connects to our fractional T1, and we are trying to move her over to a local ISP's ISDN service.
I have no previous knowledge of ISDN, but a good understanding of basic networking and routing. Here is where I stand:
I am testing everything from an ISDN line we have here at the hospital that has been proven to work with this ISP before. I am using the users credentials and settings, ofcourse with the correct SPIDs and DNs.
From the console of the Cabletron CSX103(also tried another CSX103 and also a CSX100 bought brand new) I call my remote router and it connects, authenticates, but the connection drops and gives the following error:
I have contacted the ISP, tested new equipment, and am just at a loss.
Any ideas? |
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fozngoof
Premium
join:2003-07-08
Temple, TX
 ·AT&T Southwest
| Might double check the user name again, on both ends.
Make sure it is "UserNameHere" and not "UserNameHere@IspNameHere"
Sometimes you might need the whole thing.
Also double check for differences in lower-case and upper-case spellings in the user name and password.
Just throwing ideas out there. |
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Squidii
join:2004-06-30
Little Rock, AR
| reply to IanelarAzure
In my experience the ISP probably isn't running to separate authentication systems for ISDN and it's dial up business, so in order to test my username and passwords without the complications of ISDN I would use a modem and phone line to call in and test.
But like fozngoof, I'm just throwing ideas out  |
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IanelarAzure
join:2008-06-05
Bloomfield, KY
edit:
June 16th, @02:50PM
| said by fozngoof  :Might double check the user name again, on both ends. Make sure it is "UserNameHere" and not "UserNameHere@IspNameHere" Sometimes you might need the whole thing. Also double check for differences in lower-case and upper-case spellings in the user name and password. Just throwing ideas out there. Yeah, I already tried all combinations of username and password. The weird thing is that I have had tech support on the line, they see it connect, authenticate successfully, but then it just drops. They dont know why. Ill check about adding the suffix at the end.
said by Squidii :In my experience the ISP probably isn't running to separate authentication systems for ISDN and it's dial up business, so in order to test my username and passwords without the complications of ISDN I would use a modem and phone line to call in and test. But like fozngoof, I'm just throwing ideas out That may be the case. The ISP, IgLoo, does offer dial-up and ISDN services. Ill check with them to be sure we are not confused on what service she has here.
Thanks for the ideas guys. Ill let you know what I find. |
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bolt
Former Broadband Exile
Premium
join:2003-11-11
Charlestown, IN
 ·Community Wireless
| said by IanelarAzure :[The ISP, IgLoo, does offer dial-up and ISDN services. Ill check with them to be sure we are not confused on what service she has here. The ISP is most likely Iglou at »www.iglou.com. When I had ISDN, they were my service provider, and still are for dial-up. They don't particularly care if you're calling in ISDN or POTS, but your account does have to be set up for dual line access. They are a great bunch of people and have always provided top notch service. |
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wierdo
join:2001-02-16
Tulsa, OK
 ·Future Nine Corpor..
·Teliax VOIP
 ·Cox HSI
| reply to IanelarAzure
Late in replying, as always, but there are two possibilities I see. One, your device is trying to authenticate the far end, which is obviously going to fail. (based on your log, this looks like the #1 possibility)
Two, make sure that the ISP supports CHAP and doesn't require PAP authentication.
--
It's wierdo, not weirdo. Yes, I know that's not the 'proper' spelling of the similar english language word. |
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