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BSD24
Tier 4
Premium
join:2008-04-30
Middleboro, MA
clubs:
 ·Comcast
 ·Verizon FIOS
 ·Verizon Online DSL
| Sucks to be at your location
Techs on the phone are telling you their is no known issue from what they can see on the line. Keep in mind since not everyone in your location is having the same problem, its most likely a problem at your location, and the techs have to try everything to figure out whats causing it, unless he can see a problem using the signal meters etc.. from testing the lines in and outside your house. Maybe they need to replace the modem, maybe the line going to the room where you modem is needs to be replaced...
Now another possibility although it is rare but can happen is electrical problems within your house could be causing problems with the modem even if you don't notice any power fluctuations. Power fluctuations are always happening, you just usually can't notice it unless they are way out of range which is usually refered to as a power surge. If the modem is getting spikes or drops in electricity it could cause the modem to drop offline and reboot itself, causing the internet to go down for maybe 2-5 minutes.
Its not always easy to deal with issues like this, but if you are persistant enough to keep having a tech sent out, it should hopefully get resolved once they have done everything they can. I wish you luck in getting the problem resolved. 
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BSD | |
DadeMurphy
Rbettenc
Premium
join:2002-07-25
Danvers, MA
clubs:
·Verizon FIOS
·Comcast
| I have replaced the modem already twice along the long road of troubleshooting this. I also went ahead and reran the drop to my computer room, a 50ft run of RG-6 Quadra shield coming off one leg of a two way splitter that is on the original drop from Comcast. The other leg goes to the 3 way splitter for the TV's in the house.
I have also considered it being a power problem in the house, to isolate that I have tried with the modem plugged in directly to the wall, then into a surge protector, then into a 400VA UPS followed by a 1.5 KVA UPS, then Finally into my 3 KVA UPS along with my computer. None of these power options changed the results.
I also checked for voltage on the line as I have seen that causing some people issues in the past. I came up with nothing.
Also the problem persists with the modem hooked up directly to my computer, while hooked up to my dlink router, while hooked up to my Linksys router, and where it currently sits - which is hooked up to my clarkconnect home gateway running on a Dell poweredge rack server.
In the end I have given up on comcast, I am watching verizon run FiOS in my neighborhood and across the rest of my town. I can deal with the problems until Verizon finishes deploying and goes live.
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Gigabyte GA-965P-S3, 4GB GeIL Esoteria PC2-6400 DDR2 RAM, Raidmax RX-750-DB, PNY 8800GTX XLR8, Core2 Quad Q6600, Gigabyte 3D Mercury watercooled case. | |
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