netsol tech
@ptd.net
| reply to battleop
Re: Hack or Social Engineering?
Bleh I doubt it was one of our people. Also i hate getting calls from people who don't have access to their account cause the info is old. It's a pain in the ass to tell them sorry but I can't modify your DNS cause your authorized. And please don't call us support drones. We work in a great place honestly for what we do but we get people who want to treat us like crap and well it just makes the rest of the day suck. |
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battleop
join:2005-09-28
00000
| reply to nklb
I would guess good social engineering combined with NetSol support drones that are in some call center on the other side of the world that does not know who Comcast is.
It's not that hard to get account information reset, it's most often a huge pain in the ass. I am sure someone will come up with more silly rules to make these changes.
One of the things I get stuck doing at work is helping move domains to our hosting. Some times the customer wants to move their domain registration as well. About 7 out of 10 domains I move the customer has no idea what the username/password is and the email address on the domain is very often an email address they have not had in years. |
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