Ugly
Fishy Cool Bird
join:2001-12-12
The Meadow
 ·Comcast
| This may take a while: CT vs. Coosa Cable in AL?
I am just dying here in eastern Alabama.
Have a Westell 610014-03 rev G.
Getting lousy performance and considering a switch.
The tech online directed me to a couple of spped test sites, that (no surprise) had shown a fine result.
Then (after pleading) a tech visited the NID (Network Interface Device: that box outside where the telephone line enters the house) and supposedly tested again and pronounced it fine too.
Yet my download speeds just suck compared to past experience with a different provider (I recently moved) and versus the promised performance.
Having a passing "speed test" and a tech visit to the NID does not fix my issue.
What is next: talking to an "engineer" at CT or switching to the only alternative, Coosa Cable?
It's almost like their download is limiting me (probably via software at the dslam in CO) to their entry level rate, despite that I am paying for their "premium" 1.5 Mb faster speed.
Any help is appreciated.
Thanks, Ugly
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Oh, I love the smell of fish. Guts, rotten, it's all good. |
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tstolze
Premium
join:2003-08-08
O Fallon, MO | Post your modem stats for use along with some speedtest results. Thanks! 
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Ofallon, Mo Weather |
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Ugly
Fishy Cool Bird
join:2001-12-12
The Meadow
·Comcast
| said by tstolze  :Post your modem stats for use along with some speedtest results. Thanks! I am sorry to be n00bish here; what are, and how to get those 'modem stats,' please? Thanks, Ugly |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
 ·CenturyTel Inc.
·Charter Pipeline
| said by Ugly :said by tstolze :Post your modem stats for use along with some speedtest results. Thanks! I am sorry to be n00bish here; what are, and how to get those 'modem stats,' please? Thanks, Ugly Type 192.168.1.1 into your browser, I believe it will be under troubleshooting, then transceiver stats. Just copy and paste the numbers in. |
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Ugly
Fishy Cool Bird
join:2001-12-12
The Meadow | There is a Linksys BEFSR41 at that address. |
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tstolze
Premium
join:2003-08-08
O Fallon, MO | If you can hook directly to the modem and get the stats for us it would help....
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Ofallon, Mo Weather |
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chd176
join:2003-01-10
Winfield, AL
·CenturyTel Inc.
| reply to Ugly
Also just disconnect the ethernet that goes from your computer to the linksys and connect that to the ethernet port on the modem, then you should be able to hit 192.168.1.1
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10,000/768 CenturyTel PPPoE DSL line (really 5,000/768  ) |
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chelpt
join:2008-05-24 | reply to Ugly
sometimes you may need to reset your modem if it was bridged out to allow your router to control the connection. |
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Ugly
Fishy Cool Bird
join:2001-12-12
The Meadow
·Comcast
| reply to chd176
said by chd176 :Also just disconnect the ethernet that goes from your computer to the linksys and connect that to the ethernet port on the modem, then you should be able to hit 192.168.1.1 ---- 10,000/768 CenturyTel PPPoE DSL line (really 5,000/768 ) OK, here are some stats.
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Oh, I love the smell of fish. Guts, rotten, it's all good. |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyTel Inc.
·Charter Pipeline
| On the right under trouble shooting, please post the transceiver stats.
It appears your account is configured correct for the 1.5 tier. I would expect throughput for a computer connected by ethernet to run between 1.4-1.5 down and 240-270 upload.
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Ofallon, Mo Weather |
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Ugly
Fishy Cool Bird
join:2001-12-12
The Meadow
·Comcast
| Thank you. Here they are. |
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chd176
join:2003-01-10
Winfield, AL
·CenturyTel Inc.
| reply to Ugly
What speeds do you normally get when doing a speedtest? Also what's the download speed like when you're downloading a file? I normally get higher speeds reported when downloading a file around 205 to 220 kB/s and when I do a speedtest I normally get around 1.55/260ish
That's a test I just took, I'm on the 1.5 tier as well.
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10,000/768 CenturyTel PPPoE DSL line (really 5,000/768 ) |
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Ugly
Fishy Cool Bird
join:2001-12-12
The Meadow
·Comcast
| said by chd176 :What speeds do you normally get when doing a speedtest? Ah, that's the problem. said by chd176 :Also what's the download speed like when you're downloading a file? I normally get higher speeds reported when downloading a file around 205 to 220 kB/s .. .. and when I do a speedtest I normally get around 1.55/260ish Yes, the speedtest is (IMHO) appearing to give a quite positive result that does NOT work out in real life with file downloads, somehow.
The speedtest does not translate into fast downloads.
So for me it is the reverse; a good or very good speedtest results in a poor or terrible download.
And the line-quality is terrible. -- The transfer gets dropped quite often. 
So I am forced to restart the same file several times.
Would I be happy with a 200+ kB/s download? -- Heck yeah!
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Oh, I love the smell of fish. Guts, rotten, it's all good. |
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bilybob
join:2007-05-08
Ar, USA
| said by Ugly :And the line-quality is terrible. -- The transfer gets dropped quite often. So I am forced to restart the same file several times. Make sure your mtu setting is correct on your linksys router. This will cause the files to stop downloading in the middle. Did you try downloading without the linksys to see if the downloads are still interrupted. |
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Ugly
Fishy Cool Bird
join:2001-12-12
The Meadow
·Comcast
| said by bilybob : Make sure your mtu setting is correct on your linksys router. This will cause the files to stop downloading in the middle. Did you try downloading without the linksys to see if the downloads are still interrupted. OK, for CT, what is the correct MTU setting, please? Thanks
Do not wish to ever surf naked, without my trusty Linky between me and that dirty, nasty internet. Yuk! Icky-pooh 
I would need a shower afterward, and I swim regularly in the ocean, where you humans dum all sorts of stuff birds cannot even spell.
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Oh, I love the smell of fish. Guts, rotten, it's all good. |
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chd176
join:2003-01-10
Winfield, AL
·CenturyTel Inc.
| said by Ugly :said by bilybob : Make sure your mtu setting is correct on your linksys router. This will cause the files to stop downloading in the middle. Did you try downloading without the linksys to see if the downloads are still interrupted. OK, for CT, what is the correct MTU setting, please? Thanks Do not wish to ever surf naked, without my trusty Linky between me and that dirty, nasty internet. Yuk! Icky-pooh I would need a shower afterward, and I swim regularly in the ocean, where you humans dum all sorts of stuff birds cannot even spell. My MTU setting on my Linksys router is the default 1500 just as an FYI I have a WRT54G
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10,000/768 CenturyTel PPPoE DSL line (really 5,000/768 ) |
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fuffer
RF is Good For You
Premium
join:2001-06-21
Mukwonago, WI
clubs: | Actually, I had a problem with an MTU of 1500. Try 1472 - that worked best for me. |
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bilybob
join:2007-05-08
Ar, USA
| reply to Ugly
said by Ugly :OK, for CT, what is the correct MTU setting, please? Thanks Do not wish to ever surf naked, without my trusty Linky between me and that dirty, nasty internet. Yuk! Icky-pooh I would need a shower afterward, and I swim regularly in the ocean, where you humans dum all sorts of stuff birds cannot even spell. Actually what I can understand about your setup, you are double natting so linksys is not saving you from anything your westell isn't already.
As fuffer suggested use a lower mtu and see if that helps. |
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Ugly
Fishy Cool Bird
join:2001-12-12
The Meadow
·Comcast
| Am now running the Linksys at MTU=1472 and see a very modest benefit.
How is this a double-NAT, please?
Thanks, Ugly
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Oh, I love the smell of fish. Guts, rotten, it's all good. |
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